If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went... See more
Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended
Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice.... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
345 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Engagement ring shopping
I went in yesterday to purchase an engagement ring and Charlotte was brilliant! She was super friendly, patient, and made the whole thing feel easy instead of overwhelming. She kept it relaxed, fun, and I left with exactly what I wanted - i couldn't recommend enough! Thanks again
September 9, 2025
Gabrielle was so helpful and really…
Gabrielle was so helpful and really took the time out to figure out what ring suited me best, I would definitely recommend her !
August 22, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Nabihah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A beautiful ring made to measure
A beautiful ring made to measure, in a very tight timescale, delivered on time.
Nicky gave excellent advice and pulled out all the stops to ensure my ring was here in time for our big day.
August 24, 2025
Reply from Austen & Blake - Leeds
Dear Gemma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great product and great service…
Great product and great service Gabrielle went the extra mile giving hs time and listened to all our needs. Had a deadline to meet as it was last minute Gabrielle went the extra mile in making sure everything was on time .
August 12, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Me and my partner were served by Fergus…
Me and my partner were served by Fergus who was amazing, we left with everything we need and are looking forward to returning!
September 6, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kelise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience
Katie was amazing, so helpful and friendly and ultimately helped us to get our weddings rings! Such a good service and really well priced too compared to other places. I got a better ring for nearly £1,000 less. Thanks so much
August 31, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was very helpful and patient…
Fergus was very helpful and patient with us.
August 31, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jenna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding band shopping
Visited the leeds store to start looking at wedding bands. Fergus was lovely and very knowledgeable. He answered all our questions and it was nice to not feel pressured into making a decision there and then. Great experience.
August 30, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Lauren,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was incredibly helpful and…
Fergus was incredibly helpful and helped us to find two engagement rings for myself and my partner. He has impeccable taste and knew exactly what we were looking for. We were blown away by how quickly we found the perfect rings.
August 18, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely and friendly service
We purchased our wedding rings recently from the Leeds store, Charlotte was so helpful, listened to what we were after and showed us a lovely selection which we ended up choosing from. Really lovely experience and we are really excited to pick up the rings!
August 23, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Anna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte has been a star with our…
Charlotte has been a star with our wedding rings. Incredibly patient and understanding about what we were looking for. Very knowledgeable and able to guide even the most unsure customer 🤍 highly recommend, thank you so much!
August 22, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Lucy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic from start to finish.
Nicky has been incredible. From our initial appointment (She went above and beyond to squeeze us in on the day), we were made to feel completely comfortable and, unlike other stores, unpressured. My partner with Nicky were able to design her perfect ring. Nicky truly puts the customer first and listened to my partner and guided when necessary to make it a ring she's proud of.
The idea of designing a ring and sending it off to be made was something completely new for me, and I was a little bit sceptical to start with, but the communication and updates put me at ease right away. It truly is a fantastic, well-run shop where you're made to feel in control.
May 25, 2025
Unprompted review
Excellent friendly service
Popped into the store on the off chance someone would be free to help talk through wedding ring options. Fergus was incredibly friendly and helpful and really took his time to go through my options and helping to create my perfect wedding ring. To top it off, he even cleaned my engagement ring (purchased at a different jewellers before I knew Austen&Blake existed!)
August 9, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kate,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I went in looking for a ring
I went in looking for an engagement ring, with an idea of what I needed but no experience of buying rings.
Thankfully Fergus was incredibly helpful, friendly and made the whole experience incredibly simple and enjoyable
I'm hoping to pick the ring up in the next few weeks, and know the whole thing has been made as special as possible thanks to Fergus' hard work
If you aren't exactly sure what you need they'll be able to talk you through everything and get you sorted
July 15, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Conor,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you for your help Fergus
The service at Austen & Blake is outstanding. Fergus was amazing at helping me and my partner pick the perfect ring! We were anxious before going but felt very confident after leaving. We're so happy we chose to go with Austen & Blake, couldn't find anywhere as great :)
August 12, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gabrielle was extremely professional
Gabrielle was extremely professional, knowledgeable and helpful. Would definitely recommend.
August 8, 2025
Unprompted review
Choosing the perfect eternity ring!
Had a lovely experience at this store, from the moment we met Gabrielle she was polite, helpful and made us feel very welcome in the store.
We were able to take our time and try lots of different rings until we found the perfect one! We were under no pressure at all to purchase & Gabrielle was very knowledgeable in the different types and styles of the diamonds.
We would highly recommend this store to anyone who wants a 5* experience and to purchase a beautiful piece of jewellery!
August 5, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sharon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding Band Appointment
We had a wedding bands appointment with Fergus. We had a very good service, we were offered drinks multiple times and we decided on our rings very quickly in 20 mins. Fergus is a very friendly face which made the experience quite relaxing
August 1, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jack,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Katy is a star and helped us pick out a perfect engagement ring!
Such an amazing service provided by the lovely Katy when picking out an engagement ring for my girlfriend (now fiancée!). Katy made me, as a man, feel extremely comfortable, heard and confident when doing what can otherwise be quite a scary and nerve-wracking experience!
Katy was so informative, honest and ended up helping us pick out the perfect ring. The service was timely, even offering the opportunity for an upgrade at no further cost! Communication between myself and Katy was sound and dependable and left me with little to no doubts.
The pricing is more than fair and the quality of the end product is stunning and incredibly well-done. I am no expert in jewellery, but it has garnered many compliments from both friends and family. We've been given plenty of notice and time to return for resizing of the ring and the process has been completely seamless!
Once again, huge thank you to Katy for allowing us to have the perfect engagement :)
April 18, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.