If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
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Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went... See more
Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended
Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice.... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
345 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great Service!
Gabrielle was attentive and listened to us to help understand our needs & wanted during our consultation. She explained the various difference and nuances to us and certainly aided our knowledge. Would highly recommend!
April 14, 2026
Unprompted review
Amazing Service
Amazing Service - Katy was very friendly, approachable and knowledgeable. Excellent customer service! We ordered an engagement ring and Katy helped us through the specs with amazing discounts vs other jewelers.
January 10, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Elliot,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Outstanding service
Outstanding service, Fergus was absolutely brilliant. Highly recommend
September 15, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Charlie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I had a great experience with Austen &…
I had a great experience with Austen & Blake Leeds while choosing an engagement ring. Charlotte was incredibly helpful, knowledgeable and patient, taking the time to walk me through all the different options and making the whole process feel easy and enjoyable. Thanks to her support, I felt confident in my decision. Highly recommend!
April 12, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jamie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great staff in Leeds
Great staff in Leeds.
Helped us greatly with a few issues and the new order came within a week!
Thankyou!
April 7, 2026
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly, professional staff
The staff were friendly, knowledgeable, and took the time to help me find exactly what I was looking for.
April 1, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding bands
Fergus looked after us really well. He allowed us to browse the range at our own pace without any pushy sales techniques. A really lovely experience choosing wedding bands
April 13, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Chloe,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Appointment for wedding rings
Appointment with Fergus for wedding rings. Great experience, relaxed and very helpful in finding the right bands for us.
April 12, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus gave us a great customer…
Fergus gave us a great customer experience and the attention to detail is second to none.
April 11, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Adeel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
They made the whole process of getting…
They made the whole process of getting an engagement ring easy, they way informative and helpful,
We ended up going back for a wedding ring to match the engagement ring as they have a lot of choice and variation to make the ring feel unique to us
March 28, 2026
Reply from Austen & Blake - Leeds
Dear Mike,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience buying our wedding…
Great experience buying our wedding rings. Amber was very friendly and knowledgeable. Lots of choices offered to suit different budgets and very pleased with our purchases.
April 11, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jill,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Amber!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was really friendly and helpful…
Fergus was really friendly and helpful when we came in to try on wedding rings!
Thank you!
April 10, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Christy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would highly recommend
Booked an appointment for our wedding bands and had a lovely experience with Katy. She made us feel really comfortable and relaxed and was very helpful. Would highly recommend this jewellers.
April 4, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jess,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Kathryn made our visit very simple and…
Kathryn made our visit very simple and clear to make sure we got the products we wanted!
April 4, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Kathryn!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Booked an appointment with my partner…
Booked an appointment with my partner to look at a specific wedding ring she liked. Fergus was really friendly and helped us look through several choices and made sure we had a good idea of what would work best.
Made the process really easy and we found exactly what we walked in for!
April 4, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jack,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I came in today to look at wedding…
I came in today to look at wedding rings, Fergus was very welcoming, showed us all the options for me and my partner. I was even offered the complimentary ring cleaning. Highly recommend ☺️
April 4, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Ruby,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was amazing at helping us pick…
Fergus was amazing at helping us pick our wedding bands. Amazing service as per usual.
March 29, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Zoya,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus - Ledge
Been in store for our wedding ring appointment. We had our appointment with Fregus and he was amazing! Highly recommend!
March 28, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We came today to buy our wedding rings
We came today to buy our wedding rings. We didn't make an appointment, but we’re greated wonderfully by Fergus, who was incredibly helpful and knowledgeable.
The service is impeccable, and you don’t feel rushed into any decisions. Couldn’t recommend highly enough
March 28, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Henry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Heartfelt gratitude!! ❤️♥️
A big shout-out to Amber and Nicky from Leeds store who made the experience of purchasing my wedding rings extremely special and memorable. Thank you both to arrange necessary samples for shortlisted designs (even if it meant liaising with another outlet) and being patient with the many appointments- each of them being with a bunch of questions from my partner and myself. Your inputs were extremely helpful is making sure we opt for the perfect rings for ourselves and make our moment special. We will forever remember you fondly in our lives. Thank you once again.
March 15, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Karishma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Amber and Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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