If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
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Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went... See more
Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended
Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice.... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
345 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
We purchased our beautiful wedding…
We purchased our beautiful wedding bands today after an appointment with Fergus, absolutely fantastic customer service and very patient. Thanks for making our experience so easy and fun!
February 19, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Steve,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was so helpful.
Fergus was very helpful and knowledgeable, and we had an enjoyable time choosing wedding rings. Would really recommend.
February 18, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Molly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gabrielle is great
Gabrielle helped me understand everything about the process and what to look for. She explained the details of the ring, sizing, different diamonds and then showed me through some suggestions. I spent 3 days looking around and ended up ordering the ring Gabrielle suggested since it was perfect, thank you Gabrielle
February 12, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding rings
We walked in with a 25 minute slot, Fergus dealt with us straight away and got us exactly what we wanted within this time! We have some wonderful wedding rings and a glass bottle f Prosecco to finish
February 14, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Lucy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was brilliant
Fergus was brilliant. After months of looking for wedding bands, Fergus gave us some options that complimented my fiancé’s engagement ring. Really personable service that made the whole experience relaxing & enjoyable
February 14, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Liam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ok - but not wow
The lady who helped me in the Leeds store was great, however I found the selection of princess-cut eternity rings to be quite limited, which surprised me as it feels like a fairly common request. The only suitable option wasn’t stocked in-store for me to try on. I was encouraged to purchase it on the basis that I could exchange it if I didn’t like it, but we weren’t comfortable spending thousands on something without being able to try it on first—especially as there were no other comparable alternatives I liked.
We were also left waiting for quite a while in the doorway before our appointment, along with several other couples, which made the experience feel a bit disorganised. It would really benefit from having someone dedicated to reception to manage arrivals and admin.
February 7, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words concerning our team member that served you.
However, we are sorry to hear that the in-store selection of princess-cut eternity rings didn’t meet your expectations. We completely understand your hesitation around purchasing such an important piece without being able to try it on first or a sample to best illustrate the ring you were hoping for. Currently we are continuing to update our sample stock availability in each store.
We also apologise for the wait on arrival and appreciate your comments regarding the appointment experience. We have sent you a request for some further details, please could you respond to that?
Kindest regards,
Austen & Blake Customer Service
Myself and my partner purchased 2…
Myself and my partner purchased 2 wedding bands with the help of Fergus, he was very knowledgeable and patient.
February 8, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jodie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service - highly recommend
Excellent service, Fergus was very knowledgeable and attentive, would highly recommend
February 7, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Nicky was amazing!
Nicky was amazing! Me and my partner turned up one Sunday with no appointment booked and no idea of what type of engagement ring she wanted. Nicky was very accommodating and made us feel very comfortable, after getting us a drink she ran through everything there was to know about engagement rings/ diamonds and helped my partner find a ring that she loved. Nicky emailed all the information to me straight away and now I am just waiting for the ring to be made.
January 25, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Ellis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you Katy!
We turned up having not booked an appointment and Katy was incredibly helpful and made it a joy to try on some wedding rings! Katy sent through all the details over email of the rings we tried, and I bought mine through her over email, I absolutely love my ring and cannot wait to wear it everyday - thank you so much Katy for all your help!
January 27, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Frances,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Incredible Service
Just bought our engagement ring today! Not only is the proposal going to be an incredible memory to remember, but choosing and buying the ring together will be too.
Fergus was amazing at helping talk us through everything, explaining what all the terms mean and the differences between them (this is the first time we’ve ever bought a ring haha). I asked to look at a few different ones and he was more than accommodating. He made me and my partner feel super at ease and not pressured into anything, even giving us a couple minutes to ourselves to think about what we want to do in private. Couldn’t be more happier with the service.
Very excited to see it when it comes and thanks again Fergus for being the best help we could ask for :)
February 1, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Aleya,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus in Leeds was brilliant
Fergus in Leeds was brilliant, such a delight. Brilliant service, patient and found us exactly what we wanted. Super happy and celebrated with a lovely glass of prosecco. Thank you Fergus!
January 31, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Carys,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
LOVE my wedding ring
LOVE my wedding ring, it’s perfect. Team where lovely and helpful
January 16, 2026
Reply from Austen & Blake - Leeds
Dear Hannah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A fantastic wedding ring shopping experience!
My fiance and I had been looking at jewellers for our wedding rings, and called into Austen & Blake as we really liked the look of the quality. We went in and it was full, so we began to regret not booking an appointment in advance, however we're seen by Charlotte who managed to fit us in, and we are so glad she did!
Charlotte made the whole experience an absolute joy, being led by our thoughts on what we wanted and helping us through choosing different styles and fittings. Never once did we feel rushed on under any pressure to buy. She was very clear with her knowledge and talked us through different metals, durability and what linked to our wants. During our wedding planning we're very much led by the experience as well as the product, and being delighted with both we found the perfect rings for us. Charlotte brought us some celebratory fizz and kindly cleaned my engagement ring whilst we were there - the sparkle returned was the icing on the cake!
We can't wait to return to collect our rings, and hopefully we will see Charlotte again.
Highly recommend the store (and Charlotte in particular!), we had a fantastic experience, thank you!
January 24, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Really happy with the service today at…
Really happy with the service today at A&B. Fergus was really friendly and helpful, offering lots of suggestions!
January 25, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Lauren,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
Great experience! It was quick and easy and I got exactly what I wanted! Fergus dealt with me an he made a cracking brew haha. Thanks Fergus I appreciate you buddy.
January 25, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus excelled once again
Fergus excelled once again. Previously helping as find the perfect engagement ring. Today he found the perfectly complementing wedding ring.professional patient and the prosecco was a nice touch. So excited for the wedding day to wear it.
January 24, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Joanne,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience
Amazing experience! Fergus was super helpful, answered all our ridiculous questions and made sure we were comfortable before making a decision. Really beautiful ring selection at an excellent price. Thank you!
January 24, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Joanna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We booked an appointment
We booked an appointment. Charlotte talked us through all the options brilliantly. Had a fantastic experience. Purchased our wedding rings and had a great time.
January 24, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jamie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic experience
Fantastic experience, relaxing and informative and Charlotte listened to everything we described. Would highly recommend
January 24, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kirsty,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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