If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
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Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went... See more
Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended
Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice.... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
345 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very personal service
Very personal service, professional and accommodating. Fergus was incredible and couldn’t help enough. There was a minor issue with the payment, while it took a while the process a refund Fergus kept me updated and assured it was on its way. Thanks you everything.
January 15, 2026
Reply from Austen & Blake - Leeds
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was great
Fergus was great, I was buying my wedding band and he was happy to let me try on their sample rings to see what style suited my engagement ring. Once we found the right one we customized it to exactly how i wanted it and he went through all the different things and reassured me throughout that if I wasnt happy with the end result they could alter things or exchange it for me
January 22, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Laura,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake Leeds - Charlotte
We dealt with the lovely Charlotte. She took her time to understand exactly what we needed
Outstanding service!!
January 16, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Perfect Experience
Perfect experience. We booked to choose our wedding rings and Charlotte who helped us was incredible. Approachable, knowledgeable and an easy laugh, she made our experience special with some fizz too! She cleaned my engagement ring and offered service prices and further details, I couldn't have asked for more ! Thanks so much Charlotte and Austin&Blake x
January 17, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Victoria,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was absolutely fab sorted my…
Fergus was absolutely fab sorted my wedding rings for me and my husband was very patient with our indecisiveness, he actually recommended the ring I chose in the end! Fab service would highly recommend
January 17, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Alison,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing Experience
Upon entering the shop our sales assistant Fergus greeted us with a warm and welcoming smile that put us straight at ease. Throughout our consultation he was friendly, helpful and extermerly knowledgeable which made us feel like we were in very safe and capable hands. He listened to our needs and was quick to adapt and offer solutions that ticked all the boxes. We would highly recommend both the shop and the Fergus for the ideal place to pick out your future ring!
January 17, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Phillip,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Super helpful and friendly service
We had a fantastic experience buying our wedding bands with Charlotte today. She was really helpful and offered lots of useful advice to help find what with wanted and work within our budget, without being overly ‘salesy’. We shopped around the local jewellers and couldn’t find a better deal so we were very happy with the service and price! It was also a lovely touch to get a glass of fizz and a free ring cleaning when we were in the shop!
January 16, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jenni,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely experience today with Fergus…
Lovely experience today with Fergus helping us do fire out what type of engagement ring I would like. Thank you so much for your help finding a gorgeous ring!
January 16, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Ella,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte was fantastic
Charlotte was fantastic in helping find the right bracelet for me despite not having an advance appointment. She was patient, personable and professional throughout the whole interaction; nothing was too much trouble. Cannot wait for my bracelet to be delivered!
December 30, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Deborah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic service 5/5.
Fantastic service from Fergus and Nikki who helped us out with our wedding bands. Cannot speak highly enough, full recommend.
January 14, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nikki!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Visited the Leeds store
Visited the Leeds store today to purchase my wedding band. Was helped by Fergus who was so welcoming and friendly. Didn’t feel pressured into buying anything but walked away having ordered my ring. The whole experience was so lovey, would definitely recommend.
January 11, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jenna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Katy was so helpful without being…
Katy was so helpful without being overly pushy! Really appreciated her advice and also sometimes sitting back and letting me talk. She was able to decipher what I wanted despite me not using any technical terms!! Thank you!
January 11, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Harriet,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very friendly and helpful
Very friendly, helped me and my partner choose our wedding rings, showed a variety of different styles and options which complimented my engagement ring very well.
January 11, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Abbie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was amazing
Fergus was amazing. Took us through everything in great detail and made wedding ring shopping a great experience
January 10, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My engagement ring was from Austin…
My engagement ring was from Austin Blake arranged by Katie was excellent service.
Fergus was really helpful polite we chose the ideal weddings for our upcoming wedding in Bora Bora.
January 8, 2026
Unprompted review
Amazing
Amazing, Fergus was great and talked us through everything made everything very easy.
Would definitely recommend!
January 8, 2026
Unprompted review
Had an amazing experience in store…
Had an amazing experience in store today with Fergus! He was so welcoming and attentive and helped me wrap my head around everything there is to know about engagement rings! He regular asked if I had any questions and really put me at ease, especially with our similar sense of humour!! Thanks so much again 😊
January 7, 2026
Unprompted review
Top service from Katy in Leeds Store!
Top service from Katy in the Leeds store. Went in a few times, she was incredibly friendly and knowledgeable, she laid all the information out to me very clearly. She’s a real asset to the team & I hope she sees this message! Thank you 🤩
January 2, 2026
Engagement Rings
Me and my partner had an appointment with Gabrielle to look at engagement rings and she was amazing. She made us feel very comfortable and heard by explaining everything perfectly and making sure to find us exactly what we wanted. I was very picky however Gabrielle was patient with me and showed me samples for every design to make sure I was 1000% happy with the final purchase. Would defiantly recommend her to anyone else looking to get specific jewellery.
January 4, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Zineb,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding ring shopping
Katie was amazing from start to finish. She was so knowledgable about all the different types of rings and what would suit our lifestyle! She had such warmth and kindness and made us feel so special whilst choosing our wedding rings. Shes an asset to the Austen and Blake Leeds team!
January 3, 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Casey,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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