Staff at Austen&Blake London were accommodating especially Fabiha. She’s been patient with me in my visit as we kept discussing and finally concluding with the right ring. PS my fiancée loves the ring... See more
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I had the best experience with Austen & Blake picking out an engagement ring. I booked an appointment to pick out and engagement ring with the London Branch. I had my appointment with Alanna who was s... See more
Fabiha was absolutely wonderful when we visited to look at engagement rings. There was a lot of information, specific details we were unaware of when choosing a ring but she communicated everythin... See more
This is the second eternity ring I’ve purchased from Jess- not because I’m unlucky in love (swear down fam I’m amazing) but because I think in life we should simply buy ourselves things that make us... See more
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Company details
Written by the company
Find Us Our opulent London store can be found on Greville Street in Holborn. Greville Street is a short road with a long history, home of the pub frequented by Charles Dickens himself, The One Tun, and the famous Bleeding Heart Square - a cobbled square that is home to the Bleeding Heart restaurant. Visit our London shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Greville Street 8, EC1N 8SB, London, England, United Kingdom
- 07497896224
4.0
Great
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Loved the service I had from start to…
Loved the service I had from start to finish A1, Jayden is the top man. Made me feel great about my purchase. if I had to do it again, I wouldn't change a thing. Well done Austen & Blake!
July 3, 2025
Reply from Austen & Blake - London
Dear Emmanuel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team, especially Jayden!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely stunning ring
Absolutely stunning ring, exceeding my expectations and despite my anxiety with fastly approaching wedding dates, they kept me up to date throughout the process and kept my mind at ease while being Hallmarked ect. The ring is absolutely stunning and it's clearly not an off the shelf item, custom made jewelry is what you get here! I got a custom made ring elsewhere for the wedding and I'd argue my wife's is a higher standard despite paying not far off double the cost .. 10/10 would recommend!
June 24, 2025
Reply from Austen & Blake - London
Dear Benjamin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Incredibly happy with Austen and Blake
Incredibly happy with Austen and Blake!
My partner and I created a beautiful engagement ring that she adores. The process with A&B was very easy, from getting a booking to sitting with them through sizing and selecting all the various parts of the ring - which was very daunting going in for both of us.
June 2, 2025
Reply from Austen & Blake - London
Dear Damian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ring
We collected my bespoke engagement ring last weekend at your London store. Under the expert guidance and support of Haifa I am now wearing the most beautiful piece of jewelry. She was patient professional and knowledgeable. Thank you for a wonderful experience which was a breeze rather than the overwhelming experience it could have been with so much to choose from!
May 10, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Fiona,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team, especially Haifa!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Helped with a bespoke order went up and…
Helped with a bespoke order went up and above to make everything perfect thanks Charlotte devera you are amazing 👏
April 11, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Matt Lai,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gorgeous Bespoke Engagement Ring
We had the pleasure of getting our bespoke engagement ring from Austen & Blake recently, and we absolutely love it! We were assisted by Haifa in London, who was lovely, professional, and incredibly attentive throughout the entire process.
As expected with a bespoke piece, the ring took some time to be delivered, but Haifa was always on hand to answer our questions, reassure us about the process, and guide us through any adjustments we needed to make.
The final result is even more beautiful than I had imagined, I honestly can’t stop looking at it. Thank you so much!
May 14, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Eva,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team, especially Haifa!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Misleading Policy and Unhelpful Staff
They refused to give me free resizing (London store) even though I was within the 30 day policy. They wanted to charge me for £70.
I picked up the ring 9th of April. I talked to them on the 3rd of May on live chat letting them know I want to resize the ring. The agent in their live chat confirmed this. When I brought the ring to the store for drop off on the 12th of May they said they will charge me £70 because the drop off date was outside the 30 days... The manager was rude and refused to help in any way. He didn't even know what's in their policy and refused to look it up. He couldn't say I was wrong because the confirmation email doesn't say the drop off date has to be in 30 days... He said I should talk to customer support. I drove 2 hours to London and another 2 back to sort this and even though there were 3 people working in the store none of them even tried to help. It was like talking to a chat bot that is trained to give the same answers. 0 problem solving. Never buy anything from this company ever again.
May 5, 2025
Reply from Austen & Blake - London
Dear Mark,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
A member of our team will reach out to you and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Quality service and ring
Gerald was great. He accommodated all our request and made us feel very relaxed. We are really happy with the service and quality of the ring.
May 1, 2025
Reply from Austen & Blake - London
Dear Lokesh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team, especially Gerald!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Buying an engagement ring can be a…
Buying an engagement ring can be a daunting experience but A&B were the first to make the process easy. I got the perfect ring under my budget which hadn’t seemed possible. I’m blown away by the beauty of the ring and more importantly so was my fiance. Friendly, knowledgable and honest advice and I’ll definitely be going back for the wedding bands.
April 8, 2025
Reply from Austen & Blake - London
Dear Mike,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
EASY TO DO BUSINESS WITH
Very easy to deal with and took the time to help me choose the item. They were also very efficient and kept me informed every step of the way.
March 4, 2025
Reply from Austen & Blake - London
Dear John,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
do not go near this company
do not go near this company, we are now almost in April I had and engagement ring on Christmas morning that was obviously a surprise it was too small so my partner asked to ring which they agreed, my partner had got a nicer box to put it in so when it was returned they said they could only offer so much which again we agreed on losing £100 off! fast forward to almost April still no refund still no response from email not answering calls to say i’m broken hearted is an understatement.
March 29, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Lisa,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
I am disappointed to having to delete…
I am disappointed to having to delete my 5 star review and change it to a 1 star... considering that I had a really good experience in store the follow up is non existent.
Placed order in 1st march through in store London. Two weeks later had a call saying they have to source another diamond because it no longer is avaiable. They said they will call me next day to confirm order. Few days went by and no call back.
Tried calling the London store 100 times, yet they do not answer their calls or emails.
I got through to the main number and they requested the store to call me and low and behold they did call however saying the same thing as before and need to find a new diamond and will call me following day. Its been WEEKS now and no calls, updated or confirmation.
I tried calling hundreds time no one answers.
Me and my partner are super frustrated as having to spend so much money you'd expect a quality level of customer service but this is non existent.
The expected delivery is also false, I have ordered a plain ring which shouldve been here weeks ago yet NOTHING. My partners ring has also had ZERO updates, this is appalling and cannot believe we had trusted you with such delicacy.
Our wedding is coming up next month and yet no rings. Will definintely reporting to Trading Standards for false delivery times and possibly a charge back through my card.
March 1, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Rez,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear you have been having difficulty reaching out to one of our stores and getting updates at this time concerning your order. We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Absolutely appalling service from this…
Absolutely appalling service from this company—we regret ever trusting them with something as meaningful as our wedding rings. We placed and fully paid for our order at their Hatton Garden store on February 22nd, expecting timely updates and professional handling. Instead, we received silence—no confirmation, no dispatch notice, nothing.
Repeated attempts to get clarity have only deepened our frustration. Customer support claims they keep contacting Hatton Garden to no avail, and nobody there ever picks up the phone or bothers to call back. To make matters worse, their system mistakenly insists we haven’t paid, despite our clear proof of the completed transaction.
The level of incompetence and lack of communication is shocking. We’ve had to consider filing a chargeback through our bank simply to recover our money for goods that were never delivered. The stress and inconvenience caused are unacceptable—especially for something as significant as wedding rings.
Avoid this company at all costs if you value your time, money, and sanity. We strongly advise future customers to seek their jewellery elsewhere.
February 22, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Luke,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear about this experience you have had. We can see a few members of our team have been in contact recently and are working to help resolve this issue and expedite the delivery of your order
Kindest regards,
Diamonds Factory Customer Service
Excellent place to get a ring
Bought a ring with Austin and Blake. All appointments were nice and quick. Excellent service and good quality result just as I expected!
February 22, 2025
Reply from Austen & Blake - London
Dear Alexander,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service
The girls were very nice and helpful in my choice. Helped me pick the best ring i could have.
January 2, 2025
Reply from Austen & Blake - London
Dear Yakim,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Rubbish
Booked an appointment on the website. Called next day to say they had cancelled the appointment - claimed the website wasn’t working properly. Hey ho, plenty of other places.
March 9, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Tina,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear this problem experienced with your appointment.
We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve?
Kindest regards,
Austen & Blake Customer Service
Beware of not in stock items!
My partner and I have chosen an eternity ring from Austin and Blake an unusual design I rang Hatton Garden to make an appointment to see the ring and check the sizing and was told adamantly they dont have that design in stock anywhere in any branches. Nor are they expecting too - its a new design. They cannot apparently order a sample either -so they are expecting us to order a ring circa £3500 sight unseen - such a poor experience. So unhelpful too
February 25, 2025
Unprompted review
Reply from Austen & Blake - London
Dear Jenny,
Thank you for sharing your feedback, and I’m sorry to hear about your experience. We completely understand how important it is to see and try on a piece before making a purchase, especially for something as significant as an eternity ring.
At Austen & Blake, we operate as a made to order service, which means that all of our pieces are crafted specifically once an order is placed. As such, we do not hold stock of our rings, and we only have certain sample designs available in store for viewing. If you’re looking for a unique design or a specific customisation, we would be happy to create something bespoke to your preferences, but please be aware that this process does require the design to be made after the order is confirmed.
We sincerely apologise for any confusion or frustration this may have caused. Our team is here to assist you every step of the way and can offer guidance on sizes, styles, and designs before finalising any orders. Please let us know if you'd like to discuss the design further, and we would be more than happy to arrange an appointment to help you through the process.
Please don’t hesitate to reach out if you have any further questions, and we would be happy to assist you in any way we can.
Kindest regards,
Austen and Blake Customer Service
Keep up the brilliant work Austen & Blake
Everyone at Austen & Blake were brilliant, the ring I got my girlfriend was a tiny bit small but with a lovely visit to their shop it was all sorted in minutes & a new better ring was purchased. Thanks so much & will be back again. 👏🏻👏🏻
December 12, 2024
Reply from Austen & Blake - London
Dear Steven,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gold rings purchase
I had a really pleasant experience with purchasing at Austen&Blake. It was easy to schedule the appointment, try the models of the rings that I wanted and check the sizes. All the instructions were helpful and I got my rings at the time they said they will be done. Also, employees are super nice so my experience was really great.
December 7, 2024
Reply from Austen & Blake - London
Dear Jelena,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great product and a great service.
Great product and a great service.
Nice people to deal with
January 22, 2025
Reply from Austen & Blake - London
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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