Staff at Austen&Blake London were accommodating especially Fabiha. She’s been patient with me in my visit as we kept discussing and finally concluding with the right ring. PS my fiancée loves the ring... See more
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See what reviewers are saying
I had the best experience with Austen & Blake picking out an engagement ring. I booked an appointment to pick out and engagement ring with the London Branch. I had my appointment with Alanna who was s... See more
Fabiha was absolutely wonderful when we visited to look at engagement rings. There was a lot of information, specific details we were unaware of when choosing a ring but she communicated everythin... See more
This is the second eternity ring I’ve purchased from Jess- not because I’m unlucky in love (swear down fam I’m amazing) but because I think in life we should simply buy ourselves things that make us... See more
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Company details
Written by the company
Find Us Our opulent London store can be found on Greville Street in Holborn. Greville Street is a short road with a long history, home of the pub frequented by Charles Dickens himself, The One Tun, and the famous Bleeding Heart Square - a cobbled square that is home to the Bleeding Heart restaurant. Visit our London shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Greville Street 8, EC1N 8SB, London, England, United Kingdom
- 07497896224
4.0
Great
170 reviews
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This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Rosie helped us pick the perfect ring
Rosie helped us pick the perfect ring, within our budget, giving helpful suggestions the whole time. The whole experience was really magical - recommended!
September 28, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Rosie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Second time buying a ring here - lovely people
Second time buying a ring here - knowledgable kind and helpful people
Michal was so helpful
September 28, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Michael.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Delighted customer !
I visited the London store and Rosie could not have been more helpful and knowledgeable. She talked me through all the options and worked really hard to find me the perfect ring to suit my budget, with no pressure at all. I love my ring so much and couldn't recommend Austen and Blake enough. I wouldn't consider anywhere else in the future ! Thanks Rosie 😊
August 2, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Rosie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Resizing policy not explained. (continued below)
I'm going to start with the positives about my experience with Austen & Blake.
I work around the corner from Hatton Garden and had checked a few of the diamond/ring stores when looking for an engagement ring. I ended up getting the ring abroad, but as we were looking for fairly simple wedding bands, I figured we may as well get them from somewhere local - after being advised to avoid most of the places on Hatton Garden (overpriced, dodgy salespeople), I was pleased to see the positive reviews that A&B have and thought we'd give them a go.
I visited the London branch with my fiancé in mid-July... we had left it fairly late (4 weeks til wedding, 2 weeks until we left to head abroad for the wedding) to sort the rings, and when I called to book an appointment I was advised they didn't have any slots for the weekend left, but they would do their best to squeeze me in if I could get there first thing - of which I was extremely grateful.
The service on the day was very good - both the salesperson and her colleagues were very friendly and helpful - because we were on a short timeline they said we could leave the 'stamping' of the rings until after the wedding and they'd be able to post them to our address unstamped to save time. The rings did arrive in time, and my fiancé is really happy with her ring, an 'Acacia' band set with diamonds. I am also happy with my 'Classic' platinum ring... although I should add that it has already picked up several scratches in only a weeks use, despite being advised that platinum was much more hardwearing than white gold or silver. More importantly, mine was also far too big - but we thought no dramas - we figured that we would just get it sorted on our return to the UK.
This is the key point - at no point were we advised that there is a '30 day free' resizing policy, from the date the rings are received. This was extremely frustrating, as we were heading abroad for a month, so would never have been able to get them back to A&B for the free resizing anyway. We also were talking with the salesperson about us heading away, with no mention of the policy whatsoever...
August 20, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience.
We are sorry to hear you are dissatisfied with our sizing policies. I have spoken to the relevant showroom who have advised as a standard they communicate our policies to all clients of ours. We do apologise if this was not correctly relayed to you. Potentially in the sale patter and rapour with yourself this was not clarified.
This documentation is however written on your order receipt under our terms and conditions, we also have this listed on our website for further information for our clients.
If you ever have any questions about procedures please do ask the showroom or pop us a call or email to clarify for you.
We are however pleased you experienced great service, that is really encouraging to hear. The Hatton Garden showroom are very accommodating.
Once again we apologise for the situation and the way that you feel towards Austen and Blake. Customer satisfaction is extremely important to us.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service & communication.
Great service in store when choosing an engagement ring. Knowledgeable staff.
I chose to order on line which was straightforward and the team were reat at keeping my up to date with progress.
Order was estimated at 2-4 weeks and arrived withing this time too.
September 10, 2024
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing
visited the London store three times over the period of a few months and staff were friendly and knowledgable. Huge shoutout to Jess who was amazing and helped me pick out the perfect ring!
September 14, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Helpful staff
Helpful, friendly and knowledgeable staff. Very helpful to have the home delivery service so we didn’t have to drive back into central London to collect our wedding rings at an already very busy time. The rings looked as good as expected.
July 13, 2024
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great for jewellery novices buying an engagement ring!
It can be nerve wracking buying an engagement ring if, like me, you’ve barely ever even stepped into a jewellery store let alone spent thousands on a ring but Charlotte at A&B walked me through it step by step and made me feel very confident in my choice! Would recommend A&B to anyone!
July 23, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic service and quality yet again
This is the second eternity ring I’ve purchased from Jess- not because I’m unlucky in love (swear down fam I’m amazing) but because I think in life we should simply buy ourselves things that make us happy! Jess is as personable as she is knowledgable and I am filing the adoption papers as we speak! I can’t recommend a better sales assistant. Whether you are looking to find a ring for your special occasion or just want something nice to look at while you are dying alone- go here and ask for Jess.
August 24, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Good rings excellent customer service!
August 16, 2024
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Engagement ring
My experience with choosing the diamond with the Remi setting was made so much easier with the help, patience and advice given by Michal. The whole process was fantastic and I can thoroughly recommend the London branch. My fiancée and I are both blown away by how stunning her engagement ring looks. It is perfect!
August 3, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Michal.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
My experience at Austen Blake was…
My experience at Austen Blake was amazing. Rosie was incredibly helpful in assisting me to find the perfect design. She took the time to explain the clarity, color, and other details thoroughly. I would highly recommend Austen Blake based on the exceptional service I received from Rosie.
August 16, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Rosie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
100% Recommend
The whole process was incredibly easy from start to finish from seeing what we wanted online to making the appointment in store. Jessica went above and beyond explaining the different clarity in gemstones, showing us the different styles in rings and managing to get the pieces within 3 weeks of ordering.
The service at collecting was just as good, Rosie was very welcoming and made sure everything was ok and that I was happy. I will definitely be recommending the London store and look forward to using Austen & Blake again in the future.
July 24, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jessica.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Really good quality!
Really good quality!! I had to get a bespoke ring made before flying out in 3 weeks and they were able to speed run the process and get it to me in time
August 15, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
100% Recommend
The whole process was very easy, from my initial look through the website, to visiting the London store and our appointment with Jess who was very patient with us as we chose our stone shape. She has also gone above and beyond in talking me through the actual diamond we chose. The service at the collection appointment was just as good, my questions never felt silly or like I was taking too much time. Our rings are beautiful and I get lots of compliments on how unique mine is. I would very happily recommend Jess, the London store and Austen & Blake to anyone looking for a ring.
July 7, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Very helpful
Very helpful throughout the entire process from choosing the ring through to purchase
August 1, 2024
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service from Jess
Excellent service from Jess throughout the process on buying an engagement ring. Great job in taking me and my partner through the different styles and helping us on our way to a decision. Patiently made sure we understood everything and were comfortable with our purchase. Highly recommended! Thank you!
August 3, 2024
Unprompted review
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement ring
Purchased engagement ring from Hatton Garden. The style I chose was Maria. We visited the store to see the ring as we were not confident to purchase online, the service we received in store was excellent, staff were very knowledgable and explained variety of colour and clarity, which assisted with our final choice. My ring arrived in two weeks, on collection we received the same perfect service. I would definitely return here for future purchases
July 18, 2024
Reply from Austen & Blake - London
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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