Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested... See more
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I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... See more
Company replied
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... See more
After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... See more
Company details
Written by the company
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Contact info
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, United Kingdom
- 0191 466 1477
4.9
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Great service
Great service, polite and helpful and communication was also top notch.
December 19, 2024
Reply from Austen & Blake - Newcastle
Dear Scott,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service
My fiancé bought my engagement ring last year from Austen & Blake. The ring is beautiful and we were invited back in to the Newcastle branch so that the sales associate (Jason I believe?) could talk me through the cut, clarity etc and provide me with some tools to keep it sparkling.
We went back this week to buy my wedding band as I wanted a ring that would fit around and complement my engagement ring. Hazel was incredibly helpful and friendly and I’ve found a wedding band that I love.
Would absolutely recommend this company for quality, price and experience.
December 27, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Lauren,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our the team in Newcastle, both Jason (you were right) and Hazel especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience
Just want to say a massive thank you to Jessica S at the Newcastle store. We were beginning our journey as a couple looking for a ring and it was a little daunting to say the least. Austen & Blake were on our list of places to visit and from the moment of walking into the store, the experience was just miles above the others we had visited. We were made to feel welcomed and felt very comfortable. Jessica went above and beyond to listen to the types of ring we were looking for and nothing was too much of an ask. From then on, we stayed in touch and even the smallest questions weren't a problem. We ended up finding the perfect ring and couldn't be happier. Massive thank you from us both (now engaged!)
August 3, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Martin,
First of all, huge congratulations to you both! Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle and Jessica in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We had excellent customer service from…
We had excellent customer service from Jason and his team, at the newcastle(Eldon square) branch.
They were very patient and helpful.
We spent a good while selecting our engagement ring, and are extremely happy with the ring and the service provided. We are now awaiting our wedding ring. Thanks again Jason.
Would recommend your business to anyone who values good service and a good product.
December 12, 2024
Reply from Austen & Blake - Newcastle
Dear Chris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle, Jason especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Highly recommended…
I can’t recommend this jewellers highly enough. Absolutely brilliant service everytime we’ve been with no ‘hard sell’ just great customer service. The staff are all so lovely & make the experience a truly great one. Beautiful well crafted jewellery too! I wouldn’t go anywhere else x
December 24, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Alison,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience
We had an amazing experience at Austen Blake. Jessica was super helpful in providing my auntie with all the relevant information she needed to choose her perfect ring. A lovely experience from start to finish and we couldn’t be happier with the purchase. Can’t recommend enough. Thank you!
November 30, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Lauren,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team and Jessica in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic experience with Hazel from…
Fantastic experience with Hazel from the Newcastle store. Explained what I was after and managed to have models sent over for approval. Once approved, the ring was made and available to collect. They did a fantastic job from start to finish. Credit to all involved.
December 13, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Nathan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Nottingham, Hazel in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Just a short note about the outstanding…
Just a short note about the outstanding service and help from Hazel very pleasant experience will be coming back to them in the future
December 14, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Craig,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle, especially Hazel!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely knowledgeable staff.
Made the experience of purchasing the engagement ring enjoyable.
The staff member was very knowledgeable and passed this knowledge on to myself which hugely assisted in me choosing my ring.
November 29, 2024
Reply from Austen & Blake - Newcastle
Dear Alan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Best experience
We had the best experience choosing my wedding ring thanks to the absolutely wonderful staff especially Hazel and Jessica who looked after uz. So lovely and made the whole experience feel so special and exciting.
December 15, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Heather,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle, especially Hazel and Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Kerry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our in store team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen and Blake Customer Service
Great experience in Austen & Blake
Great experience in Austen & Blake. Aaliyah was very helpful and friendly, especially with us coming back 3 times to try the earrings on and being indecisive.
Made up with our purchase.
December 7, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Aaliyah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Very helpful staff
December 6, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
We have bought our engagement and…
We have bought our engagement and wedding rings as well as a bespoke ring from the Newcastle store. Jason and Jess have always been very helpful, supporting us with their knowledge.
Fabulous customer service :)
Thank you both. Joanne and Anth
November 22, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason and Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
So nice to be welcomed by a smile
So nice to be welcomed by a smile, and then given a lens wipe to clean my glasses! Perfect service followed, helping to choose a set of earings from the website. Nice staff and a lovely shop.
November 25, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic Shop & Staff
Such helpful, patient, friendly staff. Overall a fantastic experience
November 25, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic Jeweller
Such helpful, patient, friendly staff without being pressured into buying!
Kept up to date about purchase while being made!
Lovely jeweller, would highly recommend!
October 26, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Jess was truly exceptional
Jess was truly exceptional; she went above and beyond to ensure our experience was first-class. The effort she put in to help us find our dream ring was remarkable. Her patience, passion, and expertise were unparalleled, and I couldn't fault her dedication to securing the perfect ring for us. I highly recommend Austen and Blake, and especially Jess, to anyone.
October 31, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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