Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested... See more
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I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... See more
Company replied
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... See more
After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... See more
Company details
Written by the company
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Contact info
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, United Kingdom
- 0191 466 1477
4.9
Excellent
224 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Brilliant service
I have been hunting for the perfect eternity ring , but did not know where to start, Austin Blake had so much choice ,Aaliyah was absolutely amazing , so patient and explained everything to me, she was as dazzling as the rings I tried on , thank you Austin blake, I'm excited for my Christmas gift this year
October 18, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Aaliyah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Aaliyah fantastic with bracelet purchase!
On enquiring about a tennis bracelet as a gift, Aaliyah got in touch and was extremely welcoming and helpful in our first meeting, helping me to select the style of bracelet I wanted and helping me to find the best possible quality for the budget that I had.
The item was then crafted and delivered to store much quicker than expected and Aaliyah was again on hand to present it to me and confirm receipt. The quality of product is fantastic and met all of my expectations.
Really positive experience from start to finish and would recommend Austen and Blake to anybody looking to find a quality item of jewellery and have a great customer experience along the way.
October 27, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Aaliyah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
A lovely experience with very knowledgeable and helpful staff
We made an appointment at Austen and Blake as we were looking for a replacement diamond engagement ring. The staff talked us through the options available, providing us with a lot of information on cut, carat, colour, and clarity etc. We were very impressed with how knowledgeable staff are and the service we received.
August 28, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Hazel & Jason - Fave Duo
Had the best experience with Austen & Blake and left with the ring of my dreams. Hazel and Jason were both so helpful when it came to designing my ring and their customer service was incredible. From their informative emails and ring updates, I was always kept in the loop. Cannot fault their service at all! Thank you both for making it such an amazing experience 😊😊☺️ Did I mention I love my ring?! 😭❤️
October 9, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel and Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great service!
October 16, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent service
Excellent service staff were really helpful, I had no clue what I was looking for in an engagement ring but they were very patient in talking me through the options and sharing their in depth knowledge.
August 2, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant experience
Brilliant experience when purchasing a recent engagement ring. Jess specifically when I was selecting all of the elements of the ring, walking me through the website and all of the options available. The entire staff team assisted in someway or another, always being very helpful and proving as much information as possible. After-care service was great, explaining everything to my now Fiancée to ensure she can take as much care of the ring as possible. We'll certainly be revisting to get our wedding rings. Overall, I'd recommend Austen & Blake to anyone!
August 9, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Huge thanks to Jason and the team at…
Huge thanks to Jason and the team at Austen & Blake Newcastle. Right from the beginning through to after the sale, Jason and the team kept me notified with constant updates and were all very friendly and professional. I would absolutely recommend Austen & Blake as the place for anyone to choose their perfect ring. My now fiancée is absolutely delighted with hers and we couldn’t be happier thanks to Austen & Blake Newcastle.
September 20, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing experience from start to…
Amazing experience from start to finish. Hazel was so friendly and helpful without being pushy. Great service. Thankyou on helping us find our perfect wedding rings! Xxx
September 20, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Beautiful bespoke ring & fantastic customer service
Sophia did a a fantastic job with finding the perfect diamond for our bespoke engagement ring ! It turned out beautiful and we feel so secure with the insurance provided by Austin & Blake as guided by the wonderful Jason. Thank you, Molly & Ambrose.
September 29, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sophia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
I ordered a ring online and then came…
I ordered a ring online and then came into the Newcastle shop for some extra help, I was greeted with brilliant customer service by Hazel who was very kind and she helped me out a lot.
August 7, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Friendly staff, Great overall Experience
The staff were very friendly and didn't a great job walking through the steps to find a ring.
After purchase care and information was also amazing.
September 11, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Beautiful ring and amazing experience…
Beautiful ring and amazing experience in store. Jessica was brilliant throughout, came before expected date. Will definitely recommend thank you
September 11, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jessica.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant experience
Brilliant experience, staff listened to what I wanted and helped me put together the most beautiful ring. There was no pressure, they communicated clearly through email and in store wer friendly, helpful and attentive.
August 30, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
When I ordered the item it was for a…
When I ordered the item it was for a specific date, the shop assistant assured me this would be ok. After not hearing anything back /i had to chase up for a status report.
I kept getting fobbed off and told we are waiting for information when clearly it was not coming for the specific date.
It wasn't until 1 shop assistant and then the branch manager got involved to have the difficult conversation with me that there was an issue and it would be 4 weeks over due. Yes i wasn't happy but at least i knew. The branch manger was the only one prepared to inform me of this.
September 4, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience.
We have looked into your 2 - 4 week quoted order that was placed on the 3rd July. This was dispatched from our operational department on the 6th August and delivered and collected by you on the 9th August. This unfortunately resulted in us being 1 week over our ideal timeframe to which we do apologise about.
Your gemstones were unfortunately broken in setting resulting in a delay while sourcing new stones to match your setting measurements. This was updated to us on the 23rd July by our workshop. I believe the issue is that this was then not communicated over to yourself which is of course very frustrating as you have then had to chase us to retrieve an update.
We are saddened to hear that we disappointed you because of this and take your comments onboard about communication.
Once again we apologise for the situation and the way that you feel towards Austen and Blake. Customer satisfaction is extremely important to us.
Kind Regards,
Austen and Blake Customer Service
Start to Finish to Finger....
The process of designing the item to within my spec and budget was fairly simple. Once the order was placed, confident in something special happening at the end and sure enough when the time came taken through the unboxing to be shown something very special.
August 29, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Staff were friendly and helpful
August 29, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Bespoke Toi Et Moi
Diamond Specialist Hannah was fabulous during the bespoke ring process. There were times I was indecisive and Hannah was so patient and understanding. She was able to source gemstones to assist us visualise the final ring. I really appreciated her expert knowledge and advice. Our Toi Et Moi arrived in Newcastle prior to our Paris Proposal and the ring exceeded our expectations. We plan to return to work with Hannah again to select our wedding rings. The Newcastle Austen and Blake team were so friendly and fun to work with. We look forward to returning again soon.
July 21, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hannah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic service all round!!!
Great service by friendly knowledgeable staff!! I ordered a ring and I was updated regularly on the delivery and it arrived when expected. Would highly recommend!!!
August 11, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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