Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested... See more
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I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... See more
Company replied
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... See more
After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... See more
Company details
Written by the company
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Contact info
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, United Kingdom
- 0191 466 1477
4.9
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Engagement ring
Ordered an engagement ring, with a specific diamond in mind. Initially was impressed with customer service and communication, but once the ring arrived was left disappointed. Firstly, the claws weren't symmetrical. Got sent away and rectified, fair enough. Once it came back I checked the certificate and turns out the diamond was not the one I specifically ordered. (Both issues I pointed out myself upon collection by the way, not by the store).
Turns out the diamond I wanted was no longer available, so they chose a different one without informing me. The ring itself was beautiful and well made, just let down by how things turned out.
August 4, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience.
We have looked into your order details and can see you were in correspondence with your sales representative regarding a few diamond options. The one that was settled on unfortunately sold out before our diamond department were able to successfully purchase. As diamond are purchased on a live market globally unfortunately another company managed to secure the diamond before we did. In these instances our diamonds department update our customer sales representatives to discuss alternative options of the next best option based on your chosen specifications.
On this occasion however I cannot see any corespondance between departments and yourself leading to the conclusion that this was unfortunetelty missed and a replacement was selected without your approval. We do sincerely apologise about this lack of communication and can understand your frustration.
Your new diamond matches the exact specification of your original but we can understand that customers would like to give the final approval or at least be notified.
We are however pleased to hear you appreciate your final item and enjoyed your service received from the showroom.
Once again we apologise for the situation and the way that you feel towards Austen and Blake. Customer satisfaction is extremely important to us.
Kind Regards,
Austen and Blake Customer Service
She said yes!
She said yes!
Thank you so much to Jess in Newcastle for helping me source the perfect ring for my fiancée Lauren.
Jess guided me through the process of choosing a diamond and despite having very little to go on helped me to perfectly size the ring! Could not have done this without her assistance. Thank you so much!
June 24, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Absolutely incredible service couldn’t…
Absolutely incredible service couldn’t have asked for me. Sophia helped me through the entire process. Good luck in your promotion!
July 24, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sophia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Newcastle Eldon store & service
We worked with Hazel in the Newcastle Eldon store to custom make a wedding ring to match my partners - The service was efficient and got us exactly what we needed and the ring itself was gorgeous. Hazel was incredibly helpful and communicative throughout the process and kept us up to date, she was also very friendly and informative which we both really appreciated. Quick turnaround and overall fantastic experience, would recommend.
August 3, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fab experience with Hazel, will be back!
Me and my partner went in to buy a ring together, we had already seen the one we wanted on the website and Hazel was so friendly and professional and even got some different styles for me to try on and see what I preferred. The ring I wanted wasn't available and with the style I was hoping to have an idea of what it would look like on given the shape of it so Hazel had a very similar one I could try on. We also got my ring measured and good job too as the size we thought I was, I wasn't.
We picked it up about 2-3 weeks later and made sure it fit well and we were happy with it, it was Hazel we had again and once again she was professional, friendly and just really lovely in general, even to receive an email afterwards to congratulate us on the soon to be engagement, she also went through the insurance with me which was very helpful.
We are now engaged and I'm loving my ring and super happy with the service we received from A&B and we will definitely be back for our wedding bands!
July 2, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hazel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Bespoke Ring
Jessica, at the Newcastle branch helped my soon to be hubby and I design and order a bespoke engagement ring. The level of care and service was second to none and I am over the moon with the sapphire and diamond ring.
June 8, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jessica.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The shop manager Jason was extremely…
The shop manager Jason was extremely helpful and polite he provided great advice on all aspects of the product
July 15, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The staff were knowledgeable and…
The staff were knowledgeable and attentive showing appreciation for thier products
July 7, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Very good at what they do helpful and…
Very good at what they do helpful and knowledgeable staff
June 18, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
5 Star Experience
Austen and Blake Newcastle were absolutely brilliant and went above and beyond to make sure the engagement ring which I picked for my now fiancé was perfect. I initially chose a different size and band of engagement ring which I quickly found out was not exactly the style she wanted, which proved to be absolutely no problem for Hannah and the amazing A&B team. Hannah quickly arranged for me to pop into the store and choose another ring. Even with 3 weeks before our trip away to pop the big question, the team worked to get the ring to me before the week we travelled. Absolutely amazing. Thank you to Hannah and the team in Newcastle, I cannot stress how amazing my experience was and the quality of ring too. Absolutely recommend
May 6, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hannah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Good advice given and clear explanation…
Good advice given and clear explanation of our options
June 18, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Detailed knowledge and helpful advice…
Detailed knowledge and helpful advice from Hannah. The ring was a 60th birthday present and the whole experience at Austen and Blake made it very special. I would definitely return for future purchase.
May 18, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hannah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great staff and beautiful ring.
The staff in Branch were excellent they explained the whole process and timescales, there was a friendly no rush feeling about the experience. I was kept up to date with expected delivery times as well as the collection, the collection went seamlessly and before the expected date which was excellent. The after care emails have also been a good source of knowledge and support. The staff even took the time to explain other bespoke options in relation to a pair of earrings I was interested in. Hopefully it’s not too long before my next purchase..
May 11, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
What a lovely team at the Newcastle…
What a lovely team at the Newcastle store. I was made to feel very special as I chose a vow renewal ring for my 50th wedding anniversary. Many thanks to Jess and Jason for their help.
June 6, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jess and Jason.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Very friendly service
Very friendly service
great information given regarding to the diamond I was purchasing
Great communication when ring was ordered and ready for collection
May 25, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great level of service and advise
Great level of service and advise. From the first appointment to picking up the ring the end to end process was professional and personal
May 19, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service and really friendly staff and a beautiful ring
I chose to design my own ring on Austen & Blake's website, really easy to do and a great step by step service. I opted to pick the ring up in store to make sure I kept everything secret and the staff were fantastic! Very welcoming and explained everything to me about the ring, the included documentation, what happened if I needed any resizing work and cleaning. The ring looked amazing and my now fiancée couldn't be happier with it. Even the presentation box it came in was amazing quality and looks stunning! (If not a little difficult to keep hidden as it was quite large)
May 16, 2024
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Had a lovely experience with Hannah
Had a lovely experience with Hannah, throughout the process of choosing a engagement ring, nothing was too much hassle, great communication and advise given to us.
The ring is beautiful (Collected in store, from Hazel; who was also great and really friendly)
Great service and helpful staff.
Gave us a lovely experience during exciting times of choosing a ring - Thankyou.
(See you soon, when we choose wedding bands)
Michaela.
May 24, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Hannah.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Would definitely recommend
Called into store looking at engagement rings.
Jessica was absolutely brilliant, very helpful and knowledgeable, nothing was too much effort, and did not feel under any pressure to purchase.
Would definitely recommend.
March 16, 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jessica.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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