recently had the pleasure of purchasing an engagement ring from Austen & Blake and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with warmth and professionalis... See more
Company replied
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I had a really great phone call with Florian in the Norwich branch. I was a little lost and needed some reassurance and guidance with wedding rings. I felt so confident and informed after the call so... See more
Company replied
Amazing service from aida, booked an appointment to look at wedding bands, didn’t know what I was looking for very personal and tailored experience warm welcoming and friendly! All no pressure whatso... See more
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We recently went to the Norwich store for a wedding band appointment and they were so welcoming when we had arrived. The customer service was spot on and we had the pleasure of Florian to talk us thro... See more
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Company details
Written by the company
Find Us If you’re looking for custom jewellery in Norwich, our showroom should be your first stop! You’ll find us in the city’s centre, close to the landmark Norwich Castle. This incredible medieval royal fortress was founded by William the Conqueror in around 1066. Now, its impressive historical significance has ensured that this area of the city is busy and vibrant with other shops and cafes. Our showroom is easy to locate on Prince of Wales Road. Norwich train station is less than 10 minutes away by foot, and there are plenty of car parks and public transport options close by. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery.
Contact info
Prince of Wales Road 34, NR1 1LG, Norwich, England, United Kingdom
- 01603 559149
4.8
Excellent
57 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Five Star Service
Austen & Blake in Norwich were a pleasure to deal with, great staff members and store Manager. We ended up purchasing an Engagement ring and two wedding bands from them. They had the time to go through everything with us thoroughly and took a real interest in our requirements. Highly recommend.
April 29, 2025
Reply from Austen & Blake - Norwich
Dear Steve,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Really helpful staff and great service
April 10, 2025
Reply from Austen & Blake - Norwich
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
All the staff were fantastic and really…
All the staff were fantastic and really helpful.
April 8, 2025
Reply from Austen & Blake - Norwich
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic Service and Ring
My experience at Austin and Blake was fantastic. I was originally helped by Alex who has now left, but always gave me really honest advice, and everyone in the store was always lovely. The ring I purchased was beautiful. Would definitely recommend.
March 26, 2025
Reply from Austen & Blake - Norwich
Dear Adam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ellie was very knowledgeable and…
Ellie was very knowledgeable and helpful making my experience a very enjoyable one. She is a credit to the business. Thank you!
April 5, 2025
Unprompted review
Reply from Austen & Blake - Norwich
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team, especially Ellie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We love Austen and Blake of Norwich
We love Austen and Blake of Norwich, the shop is fairly new to Norwich, but loving the fact they are close to me, I ordered the engagement ring online and collected in person, they kept me updated while the ring was being made.
We returned to the shop recently to order our wedding rings. We love how knowledgeable they are,plenty of options to choose from, they are not pushy with a sale, they filled us with confidence. Any question we had was answered well. We went back today to change the size of my good lady ring, very simple sort and everything explained well. Couldn't fault them at all, we will be buying here again and ive already recommended them to friends.
March 11, 2025
Reply from Austen & Blake - Norwich
Dear Louis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Just good
Just good, polite service, achieving and doing what they said they would do.
February 12, 2025
Reply from Austen & Blake - Norwich
Dear Melvyn,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Norwich
Dear Mr. Mckenna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Second time of using
Second time of using. Excellent customer service and fast production - once bespoke other from website. Wonderful quality. Will definitely use again.
January 8, 2025
Reply from Austen & Blake - Norwich
Dear Svc,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our teams!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic service by Austen&Blake
Fantastic service by Austen&Blake. I had an appointment to help me choose an engagement ring which went fantastic. I was served by a relatively new lady(sorry I can’t remember your name!) she was very welcoming and informative and made the whole experience very nice. I’ll definitely be recommending to friends and family(Ben)
January 14, 2025
Unprompted review
Reply from Austen & Blake - Norwich
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Norwich!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
excellent customer service
I went in on the off chance, I could have been turned away as I didn't have an apt, but I wasn't. Instead, ample quality time was spent to help me find the right pair of earrings. From measuring the size against my ear to make sure it wouldn't be too big against my other earrings (2nd piercing) to the final order and collection I couldn't have been more pleased with the relaxed environment and level of service I received. I would definitely go back in the future should I want a special piece of jewellery.
November 20, 2024
Reply from Austen & Blake - Norwich
Dear Susan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with your order and the service in our Norwich store.
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Personal service was excellent and the…
Personal service was excellent and the ring is beautiful
December 15, 2024
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our teams!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Weddings rings
Welcoming team, kind and attentive. Loved our wedding rings and the whole experience!
October 22, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Lovely service
Lovely service, great advice on choice of the ring, delivered into store when promised.
October 21, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Order was made quicker than expected…
Order was made quicker than expected and ring was absolutely perfect thank you once again
October 17, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Very friendly service
Very friendly service, no hard sell and a beautiful range of diamonds on offer
October 16, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Really great service from Alex helping…
Really great service from Alex helping choose the engagement ring! Beautiful choice and so happy with the ring!
September 22, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alex.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent service
Excellent service, brilliant to deal with. Complete custom ring made to order. Best on the market in my opinion.
Thank you Dan.
October 12, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent selection and Dan was…
Excellent selection and Dan was amazing! Very knowledgeable and excellent service
October 5, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Just purchased my wedding ring
Just purchased my wedding ring! So exciting! Daniel was so helpful and polite! Excellent customer service! Thank you
October 5, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Daniel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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