recently had the pleasure of purchasing an engagement ring from Austen & Blake and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with warmth and professionalis... See more
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I had a really great phone call with Florian in the Norwich branch. I was a little lost and needed some reassurance and guidance with wedding rings. I felt so confident and informed after the call so... See more
Company replied
Amazing service from aida, booked an appointment to look at wedding bands, didn’t know what I was looking for very personal and tailored experience warm welcoming and friendly! All no pressure whatso... See more
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We recently went to the Norwich store for a wedding band appointment and they were so welcoming when we had arrived. The customer service was spot on and we had the pleasure of Florian to talk us thro... See more
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Company details
Written by the company
Find Us If you’re looking for custom jewellery in Norwich, our showroom should be your first stop! You’ll find us in the city’s centre, close to the landmark Norwich Castle. This incredible medieval royal fortress was founded by William the Conqueror in around 1066. Now, its impressive historical significance has ensured that this area of the city is busy and vibrant with other shops and cafes. Our showroom is easy to locate on Prince of Wales Road. Norwich train station is less than 10 minutes away by foot, and there are plenty of car parks and public transport options close by. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery.
Contact info
Prince of Wales Road 34, NR1 1LG, Norwich, England, United Kingdom
- 01603 559149
4.8
Excellent
57 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
We found Austen & Blake especially Dan…
We found Austen & Blake especially Dan very helpful in buying an engagement ring and both of our wedding rings. Their new store is lovely, the process is we very easy and enjoyable for us. We have recommend Austen & Blake to our friends and family.
October 5, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Everything was perfect
Everything was perfect, the guy explain everything perfect.
October 5, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Nice and Relaxed
A very enjoyable and straightforward experience. A big thank you to Dan who was extremely helpful. Highly remmonded.
October 5, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
recently had the pleasure of purchasing…
recently had the pleasure of purchasing an engagement ring from Austen & Blake and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with warmth and professionalism. The staff were incredibly knowledgeable and took the time to understand exactly what I was looking for.
October 4, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent service
Decided to treat my parter to some white gold diamond stud earrings, I found this company on the internet under the diamond factory and fortunately they had branch in Norwich.
This was my first experience dealing with this jewellers all I can say is we was recieved in a friendly and professional manner by Aida, she spent the time to make sure we recieve the perfect product, we was on a time schedule to recieve the earrings and Aida went above and beyond to make sure we recieved our diamonds within a comfortable time frame.
I cannot recommend this jewellers enough, before going elsewhere take the time to pop into these guys, you will not regret it, 11/10.
August 15, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Aida.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Dan is an excellent employee
Dan is an excellent employee. Extremely kind, reassuring and great communication skills. He is an asset to the Norwich Branch and is the reason we are coming back to do our wedding bands to Austen and Blake.
July 1, 2024
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Very pleased
Excellent assistant- I wish I could recall her name - she was really good - helped me fine tune what I wanted without being pushy . Obviously she has confidence in the product. I am very pleased.
April 28, 2024
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Alex was a great help to me
Alex was a great help to me, taking their time to show me all the potential rings that fitted what i was looking for and helped me choose the best rings for my requirements. I would highly recommend Alex to anyone looking to find the right ring for you.
June 13, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alex.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Marvelous All Round
Absolutely found the team led by Alex professional, welcoming, approachable, adorable. Top Score. Thank you.
May 8, 2024
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alex.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent Company To Deal With
Excellent company to deal with, I wanted to choose a ring for our 30th wedding anniversary, having done my research online first I made an appointment to visit the store to order in person. Excellent service and they are very happy to spend time and go through options with you, kept me very informed with emails about the order and delivery time, I dealt with Abbie from the Norwich store who was very helpful and a pleasure to deal with. Would highly recommend.
May 21, 2024
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Abbie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Lab grown engagement ring
Came in for an engagement ring, I had a style in mind from another store but wanted lab grown. The staff were very patient and took me through the process and helped me select the perfect ring. Fast and efficient service and delivery. They didn't try to aggressively up sell to more expensive options as had been my experience in other places. Would highly recommend to anyone
April 24, 2024
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Pearl Studded Earrings.
I came in and asked for some pearl stud earrings. Abbie was a massive help and helped me find the perfect birthday earrings - she was knowledgable, funny and extremely helpful.
I’ll definitely be coming back and hope to have future dealings with Abbie.
PS - Aida made me a 10/10 coffee and gave me not 1, but 2 biscuits!
May 3, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Abbie.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant service
Everyone at Austen & Blake were brilliant, such a beautiful ring!
Called up on the day I wanted to collect with no appointment booked and they still managed to get me in and sorted with no rush, excellent jewelers!!!
Let's hope she says yes ;)!
March 28, 2024
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service from start to finish…
Excellent service from start to finish purchased on line with excellent help and advice from Dan based in Norwich branch.
Purchased a gorgeous rose gold pear shaped ring with Dan sending lots pictures and information so happy as it’s a special piece of jewellery for me.
And a good price!
Bit sceptical buying on line but no problems and definitely recommend.
Austin And Blake thank you for time and patience and excellent customer service most of all thank you Dan.
February 26, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I experience with Austen and Blake was…
I experience with Austen and Blake was very professional and made us welcoming when we picked my fiancée ring
February 17, 2024
Unprompted review
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Alex was absolutely great
Alex was absolutely great. Communication was fantastic throughout the process of having my wedding ring made.
Would definitely recommend this company and use again.
December 1, 2023
Reply from Austen & Blake - Norwich
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alex.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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