10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
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I can’t comment on the ring as I haven’t received it from delivery yet but the service was excellent. Trevor did an excellent job helping me choose the perfect ring and decide the best specifications... See more
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
Company replied
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... See more
Company replied
Company details
Written by the company
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Contact info
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, United Kingdom
- 07572 406911
4.8
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Great experience….
Great experience picking an engagement ring. Matt was excellent helping me select the right ring!! Thank you to the Austen & Blake team.
February 25, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matt was really helpful and friendly…
Matt was really helpful and friendly made the experience very joyful
February 25, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
So helpful
So helpful, time just for you, we would highly recommend you go to a store and check them out for yourselves. We are sure you will not be disappointed.
January 20, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Mitch the Magic Man
Amazing experience in the Nottingham branch with Mitch! I was looking for a gift for my mum and Mitch was so knowledgeable and helped me find the perfect item! Mitch made the whole selection process fun and exciting experience, he kept me updated through the whole process even after ordering making it seamless and easy for me! I would definitely recommend to anyone looking to get that perfect piece!
February 4, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Can’t recommend the Nottingham enough!
Just collected my ring! Brilliant service from start to finish from Matthew at the Nottingham store. Can’t recommend them enough. Mrs Hughes
February 2, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matthew.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Just what I wanted
We walked into Austin and Blake Nottingham to very friendly smile from Mitch, we did not really know what to expect as had only browsed a few shop windows looking for a eternity ring. have to say we were blown away by the choices and the quality of the stones you could have made for you I found everything I was looking for at a price I could afford and Mitch who went above and beyond to make sure I had exactly what I wanted and more Mitch is the most knowledgeable, pleasant caring professional person I’ve ever had the pleasure to meet, and on
purchasing my dream ring I was given lots of updates on the progress of it being made. I went to collect my ring and I have to say when I open the box I was over the moon absolutely beautiful and thank you so much Mitch for being so helpful on my journey to find my dream ring best regards, Michele and Darren
January 27, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Kirsty was very helpful and helped us…
Kirsty was very helpful and helped us make beautiful choice for our wedding rings 😊.
January 29, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great company!
I decided to purchase an engagement ring from the Nottingham store after me and my girlfriend popped in the year before to browse through their range.
As we were travelling through South America when I decided to purchase the ring, I corresponded with one of their advisors Natasha and she was fantastic in helping me with the order processes.
They kept the ring safe in their store for 4 weeks until I could pick it up when I returned back to the UK.
I’m happy to say that I popped the question 3 days ago outside the Taj Mahal and she said YES!!
Thank you for everything!
January 17, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Natasha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service
January 11, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent customer service
Excellent customer service, great product, very happy overall
December 14, 2023
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Got my engagement ring and both wedding…
Got my engagement ring and both wedding bands from Austin and Blake. The service has been amazing, staff super helpful and the rings themselves are beautiful - very happy customer !
January 21, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Highly recommend! Amazing knowledge and gorgeous ring
So happy with my ring thanks to all the help from Natasha. She talked through the diamond vs lab diamond and all the other aspects there are to choosing a diamond. I liked how the ease of the website so we could see the price change when changing the options e.g cut, clarity and polish. Recommending to all my friends 😊
January 2, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Natasha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matthew was brilliant!
Matt was brilliant! Very informative, friendly and an all round nice guy! I would highly recommend!
January 20, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant customer service from the…
Brilliant customer service from the first phone call to the purchase of my earrings. Quality beautiful jewellery at really affordable prices. A great customer service experience in every way.
January 10, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service and excellent…
Excellent service and excellent products. I did a lot of research and price comparisons and Austin Blake were able to achieve genuine prices.
January 9, 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent Service
From the moment I walked into the Nottingham branch, I knew I had chose the right people to deal with.
Natasha went beyond expectations to find the right stone for me (I had a fairly specific request from my other half), and spent weeks/months looking for me.
Natasha kept in contact with me throughout, and even after discussing the design / making of it / collecting the ring, the aftercare has been just as good.
Everybody else at Austen Blake has been a pleasure to deal with also, but Natasha is a credit to the company.
I will definitely be coming back
October 20, 2023
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Natasha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I found my dream engagement ring…
I found my dream engagement ring here that I still can’t stop staring at. We were supported in store by Kirsty on a few visits, she really made choosing a ring a stress free and enjoyable experience! I never felt rushed at any point to make a decision or purchase, which I had experienced in other stores. Kirsty is extremely professional and knowledgable and really went over and above to try and find the right ring, including ordering different styles into the Nottingham store from other stores. I really can’t thank her enough and would recommend this store to anyone searching for that perfect ring!
December 2, 2023
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service with Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing way of buying a ring
Amazing way of buying a ring, we used the Nottingham store. First you choose the band metal and setting, then find the exact diamond from the internet to your budget by size, clarity and cut step by step all with their help to understand exactly how sparkly your gem will be . Kirsty explained everything so we understood what to look for, rather than just buying a ring from a shop you know exactly the quality and technical details of the diamond made bespoke with GIA certificate in Hatton Garden at a very reasonable price
January 9, 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from the Nottingham store.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing customer service and staff who…
Amazing customer service and staff who are so invested in helping you get what you want. Would recommend to anyone. Made what could have been a really difficult process incredibly easy and enjoyable
December 19, 2023
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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