All goods arrived damaged and unable to be given as gifts. And their website boasts "Thoughtfully Chosen. Lovingly Delivered". Wasted $184.65. Have emailed and text them photos of goods requesting rep... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I purchase a led drawing board in early March When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I h... See more
Company replied
I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
Company replied
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
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1.2
Bad
244 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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So disappointed and no replies!
I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reached out several times on several platforms for help from Australian Kids and absolutely no reply. I have read through other people’s reviews and your response is to ‘reach out to us directly’ … how? You don’t answer your emails or Facebook messages.
March 31, 2026
Unprompted review
Reply from Australian Kids
Hello Justine,
Thank you for bringing this to our attention, and I’m really sorry to hear about your experience. We completely understand how frustrating it must be to have an order delayed with no updates, especially after trying multiple times to get in touch without a response.
This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication you’ve encountered. Your concern regarding the tracking status and the absence of updates is valid, and it’s clear we need to do better in keeping our customers informed and supported.
We would genuinely like the opportunity to look into this further and assist you properly. Please try reaching out to us again and include your order details so we can investigate what’s happened with your shipment and provide a clear update.
We appreciate your patience and your feedback, as it helps us improve both our service and communication.
Kind regards
Glowing Somersault Car
I've just purchased a second car as the first was such a hit and other nephews wanted one. Came quickly, in a secured package and price was fair. Will keep this bookmarked for another time.
March 26, 2026
Unprompted review
Reply from Australian Kids
Hey Lyn,
Thank you so much for your continued support—it really means a lot to us. We're thrilled to hear the first car was such a hit that it led to a second purchase! It’s great to know everything arrived quickly, securely packaged, and at a fair price.
We truly appreciate you bookmarking us and look forward to serving you again in the future. If there’s ever anything we can help with, don’t hesitate to reach out.
Thanks again!
Best regards
Website is misleading
Website is misleading, products cheap, came in damaged boxes, very very disappointed, the reviews on there website do not match anything that came, the order was also late, for the money you pay you would like they would be better quality, Australian Kid is in Hong Kong, this is also misleading. I would like my money back , super upset customer.
March 26, 2026
Unprompted review
Reply from Australian Kids
Hello Kristina,
We’re really sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to deliver, especially when it comes to product quality, packaging, and timely delivery.
We take your feedback seriously and would like the opportunity to make this right for you. Please reach out to our support team with your order details so we can look into this further and arrange a suitable resolution, including a refund if appropriate.
Thank you for bringing this to our attention—we appreciate the chance to improve and hope to resolve this for you as quickly as possible.
Kind regards
THEY ARE NOT AUSTRALIAN. EVERYTHING IS MADE IN CHINA AND IS SENT FROM CHINA.
They call themselves AUSTRALIAN KIDS, yet they and their products come from CHINA. The gift I bought was cheaply made and a part was broken.
The are conning people into thinking they are buying Australian, they are disgusting.
What I bought took over a month to arrive, in a cheap plastic Asian marked packet.
January 23, 2026
Unprompted review
Reply from Australian Kids
Hello Wendy,
We’re really sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially when the item didn’t meet your expectations and arrived damaged.
This is not the level of quality or service we aim to provide. We’d like the opportunity to make this right for you—please reach out to our support team with your order details so we can investigate what happened and arrange a suitable resolution.
We also appreciate your feedback regarding your concerns, and we take comments like this seriously as we continue working to improve both our products and overall customer experience.
Thank you for bringing this to our attention.
Kind regards
Do not buy off this company
Do not buy off this company, they are a scam. They don’t reply to your emails or messages. Absolute fraud of a company!!!!!
February 18, 2026
Unprompted review
Reply from Australian Kids
Hello Lisa,
We’re really sorry to hear about your experience and how frustrated you’re feeling. Not receiving a response to your messages is not acceptable, and we sincerely apologize for any lack of communication.
We take concerns like this very seriously and would like the chance to make things right. Please reach out to us again with your order details, or provide them here if possible, and we’ll ensure your case is reviewed as a priority and resolved as quickly as we can.
Thank you for your feedback—we’re committed to improving and hope to turn this experience around for you.
Kind regards
Still waiting!!!!
Still waiting!!!!! Australian Kids….. from China. 🤔
March 25, 2026
Unprompted review
Reply from Australian Kids
Hello Jane,
We’re really sorry to hear you’re still waiting—this is certainly not the experience we want for our customers. We understand how frustrating delays can be, especially when you’re expecting your order to arrive sooner.
Please reach out to our support team with your order details so we can urgently check the status and provide you with an update or arrange a resolution if needed. We’re here to help and want to get this sorted for you as quickly as possible.
Thank you for your patience while we look into this.
Kind regards
such a disappointing experience
such a disappointing experience. paid for a casting kit and it literally never came? like never even left the warehouse. i contacted for a refund and am STILL waiting on the team to even send me an email that’s not a response to my own email to them wondering where the product or my money is?
March 12, 2026
Unprompted review
Reply from Australian Kids
Hello Makayla,
I’m really sorry to hear about your experience—this is absolutely not the level of service we aim to provide. I understand how frustrating it must be to have your order not ship at all and then face delays in getting a clear response or resolution.
This isn’t acceptable, and we want to make this right as quickly as possible. Please reach out to us directly with your order details, and we’ll personally prioritize your case to ensure you receive your order.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Kind regards
Package arrived squashed and damaged.
UPDATE:
Offered a 30% refund OR send it back at my cost and wait for a refund.
Such poor customer service, when the product was misrepresented!!
DO NOT BUY FROM THIS COMPANY!!!!
Package arrived squashed and damaged.
Toy is advertised for babies!!
The packaging clearly states’ choking hazard’ not suitable for children under 3 years.
Waste of money… I’ve asked for a refund, I’ll wait and see.
March 23, 2026
Unprompted review
Reply from Australian Kids
Hello Andrea,
I’m really sorry to hear your order arrived in that condition—that’s not the experience we want for any of our customers. Receiving a damaged package is frustrating enough, and I completely understand your concern regarding the product labeling.
We take product safety and accurate descriptions very seriously, and your feedback about the packaging and age suitability is being taken seriously by our team.
Regarding your refund, we’ll make sure your request is handled as quickly as possible. If you haven’t received a clear update yet, please reply to your existing email or reach out with your order details so we can prioritize this for you right away.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience.
Kind regards
Kids Inflatable Boxing breaks easily
I purchased the Kids Inflatable Boxing Bag.
It broke on the 2nd day of use. It wasn't used in any way other than shown on the advertisements.
I blame myself for not reading more reviews before the purchase, as it is a common complaint.
March 10, 2026
Unprompted review
Reply from Australian Kids
Hello Bez
I’m sorry to hear the Kids Inflatable Boxing Bag didn’t last as expected, especially with normal use. We understand how frustrating that is, and we appreciate you sharing your experience and feedback. It helps us focus on improving the product’s durability moving forward.
Best regards
Do not buy from this company
It looks like an Australian company, it is Chinese. My items took over five weeks to arrive. I was told they were waiting to fill a container before sending! When they arrived the boxes are completely smashed, and have been tapped up so must have happened in the factory and the product inside is smashed too 👎🏻👎🏻👎🏻
March 21, 2026
Unprompted review
Reply from Australian Kids
Hello Jenna,
I’m really sorry to hear about your experience, from the long delivery time to the condition your items arrived in. That’s certainly not the standard we aim for, and I understand how disappointing it must be to receive damaged products.
We appreciate you sharing this feedback, as it highlights areas we need to improve in both shipping and handling processes.
Best regards
Id leave no stars if i could.
Id leave no stars if i could.
We purchased the LED screen drawing toy. The item arrived faulty after almost a month. The cord attached to the screen was loose, the light flickered on n off. I emailed the company and they asked for a video. I plugged it back in and the fault in the cord started burning and smoking. Incidentally since I sent the video of the product on fire I havent heard a peep from them.
DO NOT BUY
EDIT. Cord did not overheat as the seller mentions in their reply, we plugged it in and it was smoking immediately. Faulty and dangerous.
March 18, 2026
Unprompted review
Reply from Australian Kids
Hello Linda,
I’m very sorry to hear about your experience. Receiving a faulty item is frustrating enough, but what you described with the cord overheating and smoking is especially concerning. You should not have had to deal with that, or with a lack of follow-up after reporting it.
Thank you for bringing this to our attention. Your feedback highlights serious issues that need to be addressed, and we take it very seriously.
Best regards
I have had some updates on my parcel
I have had some updates on my parcel, with a tracking website to contact for updates-but it doesnt work....I have emailed several times but no appropriate response.....and I fear I will not receive my order...
100% dissatisfied
March 13, 2026
Unprompted review
Reply from Australian Kids
Hello Janie,
Thank you for sharing your feedback, and I’m very sorry to hear about the frustration you’ve experienced with the tracking link and the lack of clear updates. I completely understand how concerning it is when you’re unsure about the status of your parcel.
This is certainly not the experience we want our customers to have. Please rest assured that your order is important to us, and we would like to help resolve this as quickly as possible. If you could please contact our support team again with your order number, we will personally look into the status of your shipment and provide you with an accurate update.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards
I expected much more for the price
I expected much more for the price. I ordered inflatable boxing bag with water base. The product is very cheaply made and feels flimsy. On top of that, it took an entire month to arrive. Definitely overpriced for what you actually get. Save your money and look elsewhere.
March 14, 2026
Unprompted review
Reply from Australian Kids
Hello Rasti,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the product did not meet your expectations and that the delivery time was longer than anticipated. We understand how disappointing it can be to wait for an order only to feel that the quality does not match the price you paid.
Your feedback regarding the build quality of the inflatable boxing bag is important to us, and we will certainly pass this along to our product team for review. We are always working to improve both our products and the overall customer experience.
If you’re open to it, please reach out to our support team with your order details so we can look into this further and see how we can assist you. We appreciate you bringing this to our attention.
Kind regards
Scam
Do not bother.
The item was a quarter of the size of what the website showed. Poor quality made in China. I asked for a refund and was advised I can either pay to send it back or receive 30% refund. Although the item was falsely advertised the seller took no responsibility.
The customer service was prompt but not helpful. Total scam.
March 11, 2026
Unprompted review
Reply from Australian Kids
Hello Rowena,
Thank you for sharing your feedback. We’re sorry to hear that the item did not meet your expectations in terms of size and quality. We understand how frustrating it can be when a product appears different from what you anticipated.
We aim to present our products as accurately as possible, and we appreciate you bringing this to our attention. Your comments about the listing and your experience with the refund options are important, and we will review them with our team to see how we can improve both our product information and our support process.
If you’re open to it, we would still like the opportunity to assist you further and work toward a better resolution. Please feel free to reach out to our support team again with your order details so we can review your case.
Thank you for your feedback—it helps us improve.
Kind regards
A waste of time and energy - Australian kids ban
Hello Sarah,
You got to be kidding me.
In one of your previous email, I was asked not to return the product
I refuse to pay for the postage if it isn't covered by your company. This would incur additional costs.
After all these emails from your end, I now wish to get a refund of AUD $55.90.
Your company is a fraud and a total scam. I am going to publish your response and mine on Trustpilot. Your company cannot be trusted and should be banned in Australia.
I wish Trustpilot take you to ACC to submit a proposal to ban your company and using the name Australian Kids.
There is no point of offering a 30% refund when the entire mess has occurred from your end. You are just wasting my time.
Valerey
On Wed, 11, Australian Kids wrote:
Hallo Valerey
Thank you for your message.
To exercise your right of withdrawal, please return the goods to the following address:
Address: 803, Yong'an Mansion, Nanyuan Residential Subdistrict, Linping District, Hangzhou, Zhejiang Province, China
Postal code: 311100
Please use a shipping method with a tracking number so we can properly track your return. Please note that we do not provide a return label and do not cover return shipping costs. Your refund will be processed once the package has arrived at our warehouse.
Alternative solution: To protect the environment, we can also offer you a partial refund of 30% without you having to return the goods. Please note that shipping costs are not included in the refund, as these were paid directly to the courier service.
Please let us know which option you prefer. Thank you for your cooperation.
Best regards,
Sarah0
Valerey Fernandes-Gupte wrote:
Hi Team,
Based on the response received on Trustpilot, I would appreciate is the
following could be organised:
- A replacement of the order I placed which is Alphabetical Learning Chart
- The packaging to be well received in a rolled up tube package as I need
to present it.
- If this is not possible, then a refund for the payment made towards this
order which is AUD $55.90
Depending on the response and decision, I will update the review on
Trustpilot accordingly.
Seriously, by using the name Australian Kids is misleading as this isn't a Australian based company. It is based in China 🇨🇳 and Hong Kong 🇭🇰 . They shouldn't be able to trade under this name and be banned. It is deceiving and misleading Australian customers.
Thanks,
Valerey
March 11, 2026
Unprompted review
Reply from Australian Kids
Hello Valerey,
Thank you for your message. We’re sorry to hear how frustrating this experience has been for you and we understand your concerns.
We acknowledge that in a previous message you were advised not to return the product, and we understand why you would not want to incur additional postage costs. Your feedback regarding the item and the refund process has been noted and shared with our support team for review.
Our intention is never to cause inconvenience or mislead customers, and we regret that your experience has led to this level of dissatisfaction. We would like to review your order and the communication history once more so we can determine the most appropriate next step regarding your request for a refund of AUD $55.90.
Please allow our team a little time to reassess the case. We will get back to you shortly after the review with an update.
Thank you for your patience.
Kind regards
Cheap, waste of time and money
Purchased an egg nightlight, took 2 weeks to arrive and was such cheap quality!! The box was crushed and dented, the light was tiny and the total value printed on the shipping label was $3, when I paid $30aud.
March 11, 2026
Unprompted review
Reply from Australian Kids
Hello Mia,
Thank you for your feedback. We’re sorry to hear that the item and packaging did not meet your expectations when it arrived. We understand how disappointing it can be, especially after waiting for delivery.
Our products are sourced through international partners, which can sometimes result in longer delivery times, and we work closely with our suppliers to ensure items arrive in good condition. We also take concerns about packaging and product quality seriously, so your comments will be shared with our team for review.
We appreciate you bringing this to our attention. If you have not already contacted our support team, please reach out with your order details so we can review your case and assist you further.
Kind regards
Bad bad experience
Very bad experience with this company. Can I recommend to other customers in the same position as myself (ie trying to receive a refund for poor quality , damaged or unusable goods) to contact their bank and apply for a charge reverse. This is what o have done.
March 8, 2026
Unprompted review
Reply from Australian Kids
Hello Diane,
I’m really sorry to hear about your experience and that you received goods that you felt were poor quality, damaged, or unusable. That’s certainly not the standard we aim to deliver, and I understand how frustrating it can be when a purchase doesn’t meet expectations.
We would have genuinely appreciated the opportunity to look into this for you and work toward a resolution. Our goal is always to resolve issues directly and ensure our customers feel supported throughout the process.
If you’re open to it, please reach out to our support team with your order details so we can review what happened and see if there’s anything further we can do to assist.
Thank you for taking the time to share your feedback.
Kind regards
NOTHING LIKE THE PHOTOS ON THEIR WEB…
NOTHING LIKE THE PHOTOS ON THEIR WEB SITE!!!!!!
I ordered the Colour Match Logic Game, what a huge disappointment. The pictures on the web site show the size of the game while the young children are playing with it and picking up the marbles. The game arrived and is not much bigger than the palm of my small hand and the marbles are around 6mm round. MUCH smaller than it is advertised on their web site. The marbles are a huge chocking risk to any young children. I emailed and advised the issue and was promptly advised that I could return the game at my cost but the return must be registered so it can be tracked and was given a return address in China! Which would be around the cost of the product, so why bother.. Stupid me for not looking at the reviews before purchasing the product, as there is no way I would have bought from them.
March 2, 2026
Unprompted review
Reply from Australian Kids
Hello Treinna,
Thank you for sharing your feedback. I’m really sorry to hear that the Colour Match Logic Game did not meet your expectations and that the size of the product was different from what you anticipated based on the website images. We understand how disappointing that must have been.
Product images are intended to demonstrate how the game is played, but we appreciate that this can sometimes create confusion about the actual size. Your feedback is important, and we will pass it on to our team to review how the product is presented so that sizing is clearer for customers.
Regarding the return, we understand your concerns about the cost of shipping. Our returns process requires items to be sent back using a tracked service so they arrive safely and can be processed correctly, but we recognize that international shipping costs can sometimes make this frustrating.
We appreciate you taking the time to leave a review and share your experience.
Kind regards
Don’t buy
Don’t buy. Products are not the same as pictured. Size is tiny and quality is terrible.
March 6, 2026
Unprompted review
Reply from Australian Kids
Hello Karen,
Thank you for sharing your feedback. I’m really sorry to hear that the product you received did not meet your expectations in terms of size and quality. We understand how disappointing it can be when an item appears different from what you anticipated based on the images.
Product photos are intended to illustrate how the item is used, but we appreciate that this can sometimes lead to different expectations around size or appearance. Your feedback is important, and we will share it with our team to help improve how our products are presented.
We appreciate you taking the time to leave a review and highlight your experience. If you would like assistance regarding your order, our support team would be happy to review the matter further.
Kind regards
Ordered a night light from this…
Ordered a night light from this company.
Terrible quality. Box came completely bashed. Light does not turn on and makes a rattling noise.
Have emailed multiple times to this company and have reached out on Facebook. No reply at all.
Waste of money and time. Do not purchase from this site. It is a complete scam
February 14, 2026
Unprompted review
Reply from Australian Kids
Hello Grace,
We’re truly sorry to hear about your experience. This is absolutely not the standard we aim to provide, and we understand how frustrating it must be to receive an item in that condition and not get a response when trying to reach out.
We take concerns like this very seriously. It’s possible that your messages did not come through to us correctly, and we’d really like the opportunity to look into this for you right away. Please send us your order number and the best email to reach you so we can investigate what happened and make this right as quickly as possible.
We appreciate you bringing this to our attention and hope to resolve this for you promptly.
Best regards
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