AuthenticWatches.com Reviews 404

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

I have purchased FOUR high end watches (Cartier - Breitling - Glashutte - Ulysse Nardin) from Authentic Watches. All have been EXACTLY as described and shipping was lickity split.. NO ISSUES. AW is my... See more

Rated 1 out of 5 stars

Buyer beware. Please ask in writing that you are buying a complete watch before payment. I had an incident where I purchased a new store display Rolex Datejust but later discovered a link is missing.... See more

Company replied

Rated 1 out of 5 stars

This company has been selling Breitling blue face chronoliners for years and ask $10000 a pop. There is no escrow involved or a guarantee that you can get a refund if you are not satisfied. There is n... See more

Company replied

Rated 4 out of 5 stars

Ordered 2 watches, both arrived in good condition in a timely fashion. Prices and watches were as expected. This was my third time ordering from authentic watches and it has always been like this. I’... See more

Company replied

Company details

  1. Watch Store
  2. Jewelry Store

Information provided by various external sources

AuthenticWatches.com offers free overnight shipping & lowest prices on all swiss luxury watches such as TAG Heuer, Rolex, Longines, Breitling, Omega and more...


Contact info

3.0

Average

TrustScore 3 out of 5

404 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Such an easy and excellent experience

Such an easy and excellent experience. The Breitling I chose was the lowest on the internet. The watch arrived the following day ( more beautiful than in the pics) and I had some very cordial correspondence with the sales team. I’ll be back for future purchases.

November 12, 2020
Rated 5 out of 5 stars

Omega Planet Ocean

Very happy with the service provided by Authentic watches. The watch was as described and communication with the team there was swift and most helpful.Would highly recommend. Thank you.

November 12, 2020
Rated 5 out of 5 stars

Beautiful watch

Beautiful watch, great price. Superfast delivery to Germany. Ordered Monday 6pm MET, delivery Thursday 10am MET, less than 72 hours. Watch already checked and confirmed as authentic. Thanks a lot.

November 12, 2020
Rated 5 out of 5 stars

Outstanding experience

Every person I spoke with at authentic watches was helpful and knowledgeable they made purchasing our dream Rolex watches fun and easy and created trust from the first phone call. The watches arrived in perfect condition and sized perfectly too. We could not be happier with our experience at authentic watches.

November 12, 2020
Rated 5 out of 5 stars

Authentic Watches patiently talked me…

Authentic Watches patiently talked me thru all the questions I had and helped me make the best choice for the gift I wanted. There was never any sales pressure, just a really relaxed, informative, and very helpful discussion. They were so very helpful! And the watch is perfect :)

November 12, 2020
Rated 1 out of 5 stars

Authenticwatches.com are the biggest…

Authenticwatches.com are the biggest scammers i ever sean I purchased a rolex watch a week ago they mentioned and told me that the watch is 100% unworn but the watch was used , i had a big surprise when I received the watch .

The watch was without clasp i went to rolex to repair the clasp and they did but when rolex guy wanted to set the time he noticed that the watch is not working at all. Guys don’t purchase any watch or at least rolex from AuthenticWatches.com save your money and peace your mind

They dont do any quality check before shipping. Please please stay away from Authenticwatches.com

November 2, 2020
Unprompted review
Rated 1 out of 5 stars

I’ve never been so disappointed in my life. I really felt like I was being conned from the moment Peter at AuthenticWatches opened his mouth,

Be careful, my experience with Authentic Watches is the worst consumer experience that I have had in my 56 years on this planet. Thank you Omega Sydney fixing my watch for free in 2 days despite it being sold to me with no Omega warranty.Thank you for also telling me that the internal mechanism of my watch was from an earlier model watch.

I had a basic technical problem that could have been handled in 10 minutes, if somebody at Authentic Watches had some common sense and a genuine desire to assist me. Rather I was exposed to endless rhetoric and half truths, over statements as to the prowess of Authentic Watches.

As well as endless references to the highly regarded the Authentic Watches 6 year guarantee is held by the industry, ‘better than manufacturers in some cases’ , well that is on the extreme end of creative. The warranty is not global and requires you to send the watch back to them so they can then extort additional charges from you , hold your watch ransom, and put your valuable watch at the mercy of air flights connections and customs AGAIN.

Then I was treated to a verbal ‘magic show’ where Peter used every contrived and self serving cliche to give the impression that Authentic Watches were not as bad as they clearly are, it’s the let’s distract you away from this ridiculous condition and requirement and pretend we really are good operators . Everything designed to give the illusion that they are authorised dealers of luxury brands, from the name right through to the rhetoric and when challenged the well worn strategy of deny, deny, deny.

Authentic Watches claim they are legitimate but scratch the surface, on the internet many sellers products that might appear the same as what is available at the authorised dealer retail outlets but is quite often product that has been in the store for longer than you would expect and like my experience has outdated component like the situation with my watch which Omega, Sydney, Martin Place confirmed has an older model mechanism. Apparently mismatching parts can effect reliability and accuracy of the timepiece.When you go to make a warranty claim you then realise that the Authentic Warranty that they present as superior to the manufacturers warranty by offering an additional year, but want they don’t tell you is that any attempt to make a successful claim under warranty will be futile as the warranty is a pretend warranty in relating covering nothing that you need and impossible to comply with where all the effort and expense sits with the customer, it’s an absolute disgrace.

These guys are opportunistic snake oil salesmen. Don’t give them the time of day, let alone thousands of dollars. I’m amazed these guys aren’t locked up. I’ve had 2 purchases thus year an Omega and a Rolex, one lasted two weeks the other 4 weeks before failing, literally falling apart. After taking the watches to the authorised Omega and Rolex dealers the feedback was the same: old stock, not serviced or correctly prepared for sale, but most concerning evidence of dated and components and the substitution of components with inferior parts was a common topic of lengthy discussion on each occasion. Both Rolex and Omega have had reason to advise me to be wary of poor pre delivery and mismatched parts when buying online Never Again, Authentic Warches.

October 27, 2020
Unprompted review
Rated 2 out of 5 stars

To whom it may concern

To whom it may concern
Authentic watches is very trustworthy and always deliver in time as promised
and price is also always value for money.
I have been buying from them for many years ever when i stop for a few years i still always recieved christmas card and other greeting.They always treasure their customer kowning one day they still come back and buy from them again. Again and again.

October 24, 2020
AuthenticWatches.com logo

Reply from AuthenticWatches.com

Based on the comment itself, we presume this star-rating was accidentally entered as two stars while intended to be 5.

Rated 2 out of 5 stars

The watch wasn't sized correctly.

The watch wasn't sized correctly.. had to go to a local Breitling store to get it sized correctly.. I wasted half a day doing that .. also not sure if it's real .. it comes with paperwork saying it is but my friend just bought one a the jewelry store and his has a electronic warranty that is put into a Breitling computer that starts the warranty from date of purchase... so there is some doubt in my mind that it's authentic ..

October 23, 2020
AuthenticWatches.com logo

Reply from AuthenticWatches.com

We are sorry to hear you are so dissatisfied with your experience. We do indeed offer sizing, however, you had asked that his watch be sized to 8". The watch would just barely fit an 8-inch wrist as-is, and therefore was noted that sizing is not required.

We are sorry that it took half a day to have the bracelet resized. To add or remove one link would require unscrewing 4 screws with a jeweler's screwdriver.

With regard to authenticity, the timepiece is, of course, 100% authentic (as evidenced by the fact that a "Breitling Store" sized it for you; they don't size inauthentic timepieces). If you have any doubts about authenticity, the main Breitling HQ is in your area (in Danbury CT) and we enthusiastically encourage you to have your timepiece authenticated there for peace of mind. We will be happy to provide you with their address.

No watch seller online (anywhere in the world) can offer a manufacturer's warranty, including us. This is indeed posted in our warranty policies linked to on every single page of our website, including search pages:

https://www.authenticwatches.com/authenticwatches-warranty.html

No new watch purchased online, through any vendor, through any sales channel, through any outlet, at any time, will come with a manufacturer's warranty, without exception. Had your friend purchased the exact same model, he would pay $4200 + tax for the item you paid $2875 for.

We are sorry you feel dissatisfied enough to have left such a poor review. Please feel free to contact us if you have any questions or require any assistance in any way. Thank you.

Rated 5 out of 5 stars

Purchasing experience.

I love to deal with this company. They are honest, fast, and easy to deal with. Their price is also very reasonable. I strongly recommend this company to anyone.

October 23, 2020

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