Auto Sportiva Reviews 

363
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the car buying process smooth and enjoyable. The service provided is frequently described as exceptional, with many highlighting the stress-free and pressure-free approach, which sets this company apart from others. People are highly satisfied with the quality of the vehicles, often noting that cars are exactly as described, beautifully presented, and in perfect condition. Reviewers also appreciate the outstanding user experience, from initial inquiries to collection, with excellent communication and thoughtful gestures like personalized touches during handover. The customer service is consistently rated as first-class, with staff going above and beyond to ensure customer satisfaction and build lasting relationships.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Customers consistently report outstanding service, highlighting a hassle-free, honest, and enjoyable... See more

Product

Reviewers highlight positive aspects of product, consistently praising the cars for being exactly as... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my Defender 110 from Andy at Auto Sporiva and honestly couldn’t fault the service. Andy was friendly, knowledgeable, and made the whole process straightforward from start to finish. The Defende... See more

Company replied

Rated 5 out of 5 stars

After multiple wasted trips to a main dealer with poor condition vehicles, We recently bought a car from Autosportiva and had the pleasure of dealing with Andy. From start to finish, he was brilli... See more

Company replied

Rated 5 out of 5 stars

Jon helped me with the Purchase of my first Porsche. Really helpful, kind, and attentive. Most of our dialogue was through Whatsapp which helped my busy schedule. There was no real pressure to commit... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful, informative, a real pleasure to deal with Andy at Autosportiva, from my first phone call, where I wasn't sure which car would be for me, he patiently showed me several vehicles, lis... See more

Company replied


Company details

  1. Car Dealer

Written by the company

We Specialise in Sports, Prestige & Luxury Vehicles offering a 7 Day Money Back Guarantee, ensuring 100% client satisfaction. Based in Tonbridge, Kent. Dream It, Drive It.


Contact info

5.0

Excellent

TrustScore 5 out of 5

363 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(363)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great buying experience.

Alec was amazing from the first phone call to getting the keys to my new car. Will definitely be buying from them again in a couple of years.

December 1, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks a lot Tony, I appreciate it. Alec

Rated 5 out of 5 stars

I recently purchased a car from Auto…

I recently purchased a car from Auto Sportiva, and I couldn’t be happier with the experience! The staff was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. They took the time to understand my needs and helped me find the perfect car within my budget. The transparency and professionalism they showed made me feel confident in my purchase. I highly recommend Auto Sportiva to anyone looking for a great car-buying experience!

December 15, 2024
Unprompted review
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Reply from Auto Sportiva

Many thanks Tahmid, I'm so glad you're happy with everything. Enjoy the AMG! James

Rated 5 out of 5 stars

Auto sportiva

Amazing customer service

December 14, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks a lot Oliver, it's been a pleasure dealing with you, Andy

Rated 5 out of 5 stars

Found the car I’d been searching for!

I saw a car I had been on the lookout for for some time until It became available with Auto Sportiva. I live in Northern Ireland so wasn’t exactly easy for me to pop in and look at the car. Alec was brilliant with his attention to detail. He sent videos of the car and answered any queries I had.

December 6, 2024
Unprompted review
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Reply from Auto Sportiva

Cheers Mike, we're glad you're happy with everything! Enjoy the new car. Alec

Rated 5 out of 5 stars

Purchased my Porsche Cayenne today

Purchased my Porsche Cayenne today, Andy and the team were brilliant throughout the process. Would higher recommend them to anyone!

November 30, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks so much Marc! Enjoy the new Porsche. All the best, Andy

Rated 5 out of 5 stars

Friendly

Friendly, trusting and helpful, hope aftercare is as good.

November 24, 2024
Unprompted review
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Reply from Auto Sportiva

Many thanks Nadim. All the best, Tom

Rated 5 out of 5 stars

Quality cars and excellent service.

Was looking for a change and visited after seeing advertised online. Very friendly relaxed experience. Allow you to try different cars and to see what suites you. The cars are well presented when you pick up and Tom was great in supporting through the process. Would have no hesitation in using them again.

November 16, 2024
Unprompted review
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Reply from Auto Sportiva

Thank you Jeff! Many thanks, Tom

Rated 5 out of 5 stars

Highly professional

Auto Sportiva were incredibly professional and helpful from start to finish. James was very knowledgeable about the car I bought, and a pleasure to deal with.

November 25, 2024
Unprompted review
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Reply from Auto Sportiva

Thank you for your kind words Tim. James

Rated 5 out of 5 stars

I have bought a number of cars form…

I have bought a number of cars form Alec and I can honestly say every time is a pleasure cars in good condition will recommend this dealer as they care for you as a customer not just a number!

November 25, 2024
Unprompted review
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Reply from Auto Sportiva

Thank you for your glowing review! I hope to welcome you back again. Alec

Rated 5 out of 5 stars

Alex was amazing

Alex was amazing. He showed good knowledge of my vehicle, what spec was in it and what he should pitch it at. He made it clear that we may need to drop a little if we were too high but was happy to try. He checked in with me when it was coming to be sold and I had the money in hours.

I would not hesitate to use Auto Sportiva next time!

Thanks Alex

November 26, 2024
Unprompted review
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Reply from Auto Sportiva

Thank you for your kind words Gian! It was a pleasure working with you. Best wishes, Alex

Rated 5 out of 5 stars

Excellent service Tom was very helpful…

Excellent service Tom was very helpful and informative great selection of high end cars with a flexible attitude it made the transaction easy and quick to complete. We love the new car.

November 23, 2024
Unprompted review
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Reply from Auto Sportiva

Many thanks Teresa :) All the best, Tom

Rated 5 out of 5 stars

Superb service and experience

James and the whole team made buying my new car a really easy, enjoyable and positive experience.
From the first conversation the team couldn’t do enough to help me make the right decision, and their preparation of the M8 was really amazing, the car looked like new, literally.
Special mention to Charlie too who delivered the car up north and was great to deal with.
Is definitely recommend Auto Sportiva.
Thanks James!!👍

November 26, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks Mark, I'm so glad you're happy with everything! Enjoy the new M Car. James

Rated 1 out of 5 stars

Beware of their dodgy "FREE" 6 month warranty

We bought a Range Rover from Auto-Sportiva in July this year with a free 6 month warranty, which they said we had to return the car to them in Tonbridge if any issues arose, alternatively we could pay for an extended warranty that allowed us to get the car fixed anywhere.

We now have two issues with the car and as we are 250 miles away from Auto-Sportiva and the fact that they sell cars nationally, we assumed (stupidly) that there would be some leaway and that we could get the car sorted locally at a Range Rover specialist instead of having to travel to Tonbridge and back, but no, this wasn't the case!

They are not offering any help considering the cost of us having to travel 250 miles to drop the car off, the cost of an overnight stay while they diagnose the problems and then the cost of fuel back home to Shropshire - that's if the problem is sorted straight away. What if parts are required? Another round trip of 500 miles and an overnight stay again??

Why can they not just say YES to us having the work done 5 miles up the road and invoice Auto Sportiva for the work??

We had no problem with this Company until issues arose with the car, now we are faced with being out of pocket hugely and time spent uselessly over the fact that they won't give the tiniest bit of help.

Bitterly disappointed, don't bother giving a warranty if you are not going to uphold it. Not everyone who buys your cars lives around London - get a grip on reality please! The after-care is ALWAYS what lets Car Dealers down, once we have purchased you don't want to see us again.

Thinking we might approach the Motoring Ombudsman to seek help if nothing is sorted soon.

November 9, 2024
Unprompted review
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Reply from Auto Sportiva

Hi Celeste, thank you for taking the time to review our services. We're sad to hear you're not impressed with our aftercare, this is something as a very well-respected car dealership, we take very seriously and take great pride in.

Your sales executive, Andy, would have made it clear that our free 6-month warranty is Back To Base, and a print off for these details were signed by yourselves and will be in your handover booklet. Our extended warranty packages offer nationwide cover and up to 36 month cover, however this was not opted for by yourselves. We understand this may be frustrating when something goes wrong if you're not local to us, however we had no influence in where you purchased your vehicle from and for this reason urge customers from further afield to purchase an extended warranty for nationwide cover, this adds benefits like a courtesy vehicle as well.

The reason we have to be strict with this policy is because our Back To Base Warranty is backed by ourselves, therefore it is essential that we use vetted & trusted specialist garages that we can trust to work on our customers vehicles and bill us fairly. As agreed, if you would like to bring the vehicle back to base for us to repair, we are more than willing to rectify any faults.

Many thanks, William Lee-Kemp

Rated 5 out of 5 stars

Exceptional Service

I couldn't be happier with my recent experience with Auto Sportiva. Their process and communication was clear and professional, everything was smooth and stress-free. One highlight of the exceptional service was when they went the extra mile-literally-by picking me up from the train station in an awesome new sports car when I was running late the same day I was picking up my new Mercedes. For their willingness to go above and beyond to make sure everything is handled to perfection, I honestly can't recommend them enough. Thank you for making this such a memorable and enjoyable experience!

November 22, 2024
Unprompted review
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Reply from Auto Sportiva

Cheers for your kind review. I'm glad we could make the purchase of your new Mercedes special. Many thanks, Alec

Rated 5 out of 5 stars

Highly recommend AutoSportiva

Highly recommend AutoSportiva, very professional and trustworthy. Travelled 14hrs round trip (snowy) to see the car we wanted and were not disappointed. We love the Range Rover and enjoyed the long trip back. Car as described, actually better! Smooth transaction using our car as part exchange. Knowledgeable and informative people. Would use again. Colin.

November 19, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks a lot Colin, it's been a pleasure dealing with you! Enjoy the new Range. Alec & James

Rated 5 out of 5 stars

Excellent

Excellent. Our emergency medical charity has purchased a vehicle from Auto Sportiva and will hopefully purchase more from them in the future.

November 20, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks so much guys, we're so glad we could be involved. All the best, Tom

Rated 5 out of 5 stars

Excellent customer service 👏

Excellent customer service 👏. Went above and beyond. My new car is amazing!

November 6, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks a lot Beckie, we're so glad you're happy with it. All the best Tom

Rated 5 out of 5 stars

Amazing Service from James

My girlfriend purchased a car from Auto Sportiva last month, James was amazing! We live near Newcastle so about 7 hours away! We’ve both never had a car delivered, and were initially a bit wary. James showed us every last detail of the car, FaceTimed us, kept us up to date and we really can’t complain at all! 10/10 highly recommend😁🙏

October 10, 2024
Unprompted review
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Reply from Auto Sportiva

Thanks so much James! Enjoy the new wheels. James

Rated 5 out of 5 stars

Saw a Range Rover Sport newly…

Saw a Range Rover Sport newly advertised after hours on Friday 25th October .Paid holding deposit and spoke to James Saturday morning who sent me a video and answered all my questions. Viewed the car on Monday and collected on 31st October. Excellent service from James and a nice car.
Would recommend the business without hesitation as they make car buying easy.

October 25, 2024
Unprompted review
Auto Sportiva logo

Reply from Auto Sportiva

Cheers Tim, it's been a pleasure dealing with you. Best wishes, James

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