Autoassistgroup Reviews 431

Top class service! Well done and thank you! From the comms and friendly staff to knowledge and approach tonsort out my problem.

Did what it said on the tin - fault fixed RRS

Very pleased with the the service I received regarding my DPF the technician was thorough and knowledgeable. Although problem was not solved they found the problem and I will be booking my car with them again to fix the problem going forward. Great service.

Very friendly and knowledgeable, brilliant service.

Excellent service from Adam.
Very professional. Very polite. Advised on things that need attention.
Recommend this company

Further to my review of this Company and "DPF Specialist". I have today received a letter threatening court action if I don't amend or remove my "One star review" (within 48 hours). I have also been instructed to "Cease and Desist" in sharing my negative personal experiences on social media etc. Also they don't like that I have written to the BBC "Watchdog" consumer affairs programme.

I am currently going down the "Consumer Credit Act" route as I paid using a credit card to attempt to receive some sort of refund.
Updates will follow.

Before you use this group ensure you read right into them, I had a DPF that was dealt with efficiently with a great engineer however when the issue reoccurred the after sales was severely lacking and at times I felt I was dealing with a dodgy car dealer, the warranty they give isn’t worth the paper it is written on, it’s been a long time since I had that level of poor aftercare, issues with my DPF werent explained to me fully until I wanted/needed some aftercare, the little gadget they give you to read your Engine Management isn’t worth the money they it is either.I personally would never use or recommend them again, very poor company to deal with😡😡

Lewis came to do my Dpf he was great very polite and professional definitely recommend them

Came out same day so very prompt service. Really good knowledge and expertise from Adam the technician. Explained everything really well and was thorough in what he did. Went above and beyond. Would defintely use again. 10/10

Declan the engineer came when expected and was friendly, very professional and completed the repair. He took time to explain what the issue was and offered further solutions for the future. I would highly recommend them in the future.
However I was offered payment assist to spread the load of a big bill and agreed and paid my initial deposit, but decided not to proceed with the full quote as it was not needed (full service). I contacted payment assist vis email asking them to cancel the credit agreement and refund the outstanding balance but this an only be done from DPS so I contacted them KAV response was they would do it and ensure contract would be cancelled and refund issued. I am concerned that this may effect my credit rating/contract remains in place and no refund is received we shall wait and see?

Great service and friendly staff. After DPF got sorted I took the car down the road and to say it's a vast improvement on performance would be an understatement.
I will certainly be using this service again and recommending it to others

Had a great experience with Lewis today. My car had several exhaust codes and was running poorly, but Lewis was very interactive and took the time to explain everything. After a thorough DPF clean and clearing the fault codes, the car feels brand new. Really appreciate the help! If you have DPF trouble, DPF Specialist and Lewis is the man to see!

Excellent service. Lewis did a fantastic job. Would use this company again.

Great service hassle free technician very professional

Adam was very helpful and informative and what needs to be done

Adam was brilliant, highly knowledgeable and and excellent customer service. Would highly recommend

Can not recommend this company enough. Great service and very knowledgeable. Came to clean my dpf filter on my range rover evoque after getting a ready warning light.
Made the whole process painless and gave me some good advice on the car
Will now be looking to get a service through this company and any ongoing maintenance issues. Helps they are a land rover specialist too

Adam was great when he turned up. Professional, personable and did a very good job. Found some other issues and I contacts my local garage to resolve immediately the morning after. 5⭐️

The guy who I spoke to initially was very helpful and informative.
Then when the engineer came and carried the work he was also very helpful to