Autocraft Telford Reviews 

380
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly friendly staff and the professional service received from the initial assessment all the way to the final vehicle handover. Many consumers happily mention that their cars are repaired efficiently, returning home looking completely brand new and sparkling clean. People often feel reassured knowing their vehicles are handled by knowledgeable and trustworthy experts. Some reviewers were not happy with the poor communication and the lengthy wait times experienced for necessary replacement parts. A few people also reported receiving conflicting information from the team or encountering frustrating delays throughout the overall repair process.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficient repairs and helpful staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and very professional... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the vehicle repairs.... See more

Customer service

Consumers find customer service to be positive, highlighting professional, friendly, and efficient... See more

Product

Customers consistently note ambiguous experiences with product, highlighting contrasting outcomes. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in for some damage to my cars paintwork along the inside of the door panel. The car has a matte paint finish, which is notoriously hard to fix. They did a great job and you'd never know it w... See more

Company replied

Rated 5 out of 5 stars

Prompt service, information feedback great, all repair actioned within a week car collected on 13.02.2026 - waiting on mini badge from Mini which arrived as planned and sorted on 20.02.2026within min... See more

Company replied

Rated 5 out of 5 stars

Contacted Jake at Autocraft regarding damage we had on our car. From the first contact Jake was a pleasure to deal with. The professionalism in the manor he dealt with our request was second to none.... See more

Company replied

Rated 5 out of 5 stars

I was recommended Kirsty from AutoCraft, I went in and met her and raising concerns about my vehicle that had been hit by a third party. Kirsty was reassuring and knowledgeable about how to approach t... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

380 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(380)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rear bumper repair

Great service from start to finish.
Had the rear bumper on my VW Golf repaired and painted. Looks immaculate, thank you.

January 14, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you, for taking the time to review our business.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Quick efficient

Quick efficient, first glass job

January 6, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

They do BMW’s

An excellent job done to the highest level. My BMW was rear shunted that required a new bumper and other parts that could not be seen. I wanted to go to BMW but my insurance advised this company, other insurers would have filled up the damage. I couldn’t be happier with the finish of the work. I would always recommend this company for all body work.

January 7, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and the offer to recommend us.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

First Class Service throughout

Cannot praise this company enough. Excellent service from start to finish. Genuinely friendly, helpful staff who are a pleasure to deal with. Nothing is too much trouble and everything is explained and makes life easy. Well done to all concerned.

January 14, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Excellent

Had to wait a long time for my car to be repaired but this was due to third party insurer dragging their heels. When Autocraft got the go ahead for repairs they were carried out in good time and they have done an excellent job. I'm really pleased with the work they have carried out, it's like new. Car returned cleaned inside and out. Highly recommend.

January 7, 2025
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business, so glad you are happy with the final results.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Great staff an excellent work an car…

Great staff an excellent work an car looks mint 👍🏻 will be using again I had bumper damage at rear of car from a woman parking her car in to the back of mine I also had sum rust on the boot an my rear badge was deteriorating as it was melt an for me to get just the boot dune was very cheap an that even replace my badge very excellent work at Telford branch

January 13, 2025
Unprompted review
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Reply from Autocraft Telford

Thank you for taking the time to review our business and we are so pleased we could support you with some extra areas.

If you ever need any help again please give us a call

Rated 5 out of 5 stars

Excellent work by the friendly and helpful team

The vehicle was repaired to your usual high standard and now looks as good as new. Even when a small electrical fault appeared after I had collected the car it was dealt with without fuss the next day while I waited. Thank you.

December 16, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Shrewsbury branch

The repair the Shrewsbury branch did on my vehicle was excellent.
My vehicle was repaired at short notice and completed exactly as promised...I would personally recommend them...
Many thanks
Dave

December 3, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Highly professional service at Autocraft

This unsolicited review is a pleasure to write, as Emma of the Shrewsbury repair centre was of great assistance. Her calm friendly knowledgable service and professionalism was really appreciated. She organised everything including a replacement car, and the whole experience was seamless and not a worry at all. The repair was first class with my brand new car looking splendid so a thank you to the bodycraft team.

December 13, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Fantastic customer service and my…

Fantastic customer service and my vehicle was repaired perfectly. A particular thanks to Matt and Maddison for their very friendly welcome and getting me a hot chocolate. Also the workshop was spotless thanks Darren F

December 18, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Very good service

Very good service. Great repair and valet.

November 27, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

5 star team

Great customer service and quality repairs. Team is very professional. I would highly recommend them.

December 3, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for choosing to use our services we are so pleased we could help.

Thank you for offering to recommend our business we really appreciate your support

Rated 5 out of 5 stars

Great service from Autocraft

Great service from Autocraft. The team where very helpful and made the whole process very easy.

December 11, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for choosing to use our services we are so pleased we could help.

Thank you for offering to recommend our business we really appreciate your support

Rated 5 out of 5 stars

After a rear end shunt

After a rear end shunt, my insurers nominated Autocraft to repair my Jaguar.
Work carried out quickly, with quality finishing, communication superb.
When complete Autocraft organised return of my hire car.

December 16, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for choosing to use our services we are so pleased we could help.

Thank you for offering to recommend our business we really appreciate your support

Rated 5 out of 5 stars

100%from this company the staff the…

100%from this company the staff the service the quality of work speedy recovery of getting my vehicle back recommend these guys to anyone who wants a top class job done cheers everyone 👌

December 12, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for choosing to use our services we are so pleased we could help.

Thank you for offering to recommend our business we really appreciate your support

Rated 5 out of 5 stars

Shrewsbury depot.

Shrewsbury depot.
Excellent service. Really helpful, kind and thorough. Work was done really quickly and was really good value. I would highly recommend them.

December 2, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for choosing to use our services we are so pleased we could help.

Thank you for offering to recommend our business we really appreciate your support

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish. The contact between Autocraft and ourselves as been first class.
We had a curtesy car, on the second day the on board computer said “replace key battery”. Rang Autocraft and within half hour they arrived and replaced the battery.
The finish is superb and cleaned inside and out. No hesitation in recommending this company.

December 4, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for choosing to use our services we are so pleased we could help.

Thank you for offering to recommend our business we really appreciate your support

Rated 5 out of 5 stars

BMW bodykit removal

I recently bought a BMW where the previous owner had fitted a body-kit. This was very "after market" and made the car look cheap. Jake at Shrewsbury pointed out that it was not an easy job as some elements had been bonded to the body panels.
However, they took the car in and in just a couple of days the awful kit was gone and the car looked like a proper BMW again. They even had to repair a split in the front bumper by plastic welding - the split probably caused by the horrible extension hitting a kerb.
A great job with excellent paintwork.

December 2, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Excellent service from Autocraft

Excellent service from Autocraft. Make the process of getting the car repaired easy and seamless.
Spoke with Kareem who was very knowledgeable and advised of the steps it would take to get the car booked in and repaired. True to his word autocraft did a great job and kept us up to date at all times. Definitely would recommend.

November 29, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff.

We are so pleased we could help and if you ever need any help again please give us a call

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