Autocraft Telford Reviews 

380
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly friendly staff and the professional service received from the initial assessment all the way to the final vehicle handover. Many consumers happily mention that their cars are repaired efficiently, returning home looking completely brand new and sparkling clean. People often feel reassured knowing their vehicles are handled by knowledgeable and trustworthy experts. Some reviewers were not happy with the poor communication and the lengthy wait times experienced for necessary replacement parts. A few people also reported receiving conflicting information from the team or encountering frustrating delays throughout the overall repair process.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficient repairs and helpful staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and very professional... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the vehicle repairs.... See more

Customer service

Consumers find customer service to be positive, highlighting professional, friendly, and efficient... See more

Product

Customers consistently note ambiguous experiences with product, highlighting contrasting outcomes. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in for some damage to my cars paintwork along the inside of the door panel. The car has a matte paint finish, which is notoriously hard to fix. They did a great job and you'd never know it w... See more

Company replied

Rated 5 out of 5 stars

Prompt service, information feedback great, all repair actioned within a week car collected on 13.02.2026 - waiting on mini badge from Mini which arrived as planned and sorted on 20.02.2026within min... See more

Company replied

Rated 5 out of 5 stars

Contacted Jake at Autocraft regarding damage we had on our car. From the first contact Jake was a pleasure to deal with. The professionalism in the manor he dealt with our request was second to none.... See more

Company replied

Rated 5 out of 5 stars

I was recommended Kirsty from AutoCraft, I went in and met her and raising concerns about my vehicle that had been hit by a third party. Kirsty was reassuring and knowledgeable about how to approach t... See more

Company replied


Company details


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4.8

Excellent

TrustScore 5 out of 5

380 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(380)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

VW GOLF

Just had my golf in for repair. Great service from initial inspection by Kareem right through to booking the vehicle in and getting it repaired. Very helpful lady on front desk I didn't catch her name but she's a Stokey. Excellent quality work. Really impressed!

July 31, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Great service would definitely…

Great service would definitely recommend.
My whole experience was positive, from Kirsty in the office who was friendly and helpful to Kareem who went over and above to help me find the best solution for my repair.

I am really pleased with the repair, my car is back to pristine condition.

Thank you

July 29, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we are so pleased they found the best solution for you.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

From the onset Autocraft explain…

From the onset Autocraft explain clearly what would be done and advised promptly the finish I must add Tyler was very good at explaining everything! I would certainly recommend Autocraft very professional and helped me with getting the hire car even to the phone to collect absolutely brilliant company !

July 18, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we will pass this on.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Professional service, excellent job

Delighted with our recent experience of Autocraft Telford. Professional from start to finish and excellent quality repair. Would absolutely recommend them.

July 17, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Exceptional work done on my BMW

Exceptional work done on my BMW. My car is quite a difficult colour match- pearlescent artic white and previously other places have really messed it up. I could not find any fault at all with the work done at Auto Craft. Kept me updated. Polished my car off nice. Fairly quick work given parts shortages. Definitely return (hope I don’t have too).

July 8, 2024
Unprompted review
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Reply from Autocraft Telford

Thank you for taking the time to review our business, we are so pleased you are happy with the repairs.

If you do ever need us again we would be very happy to help

Rated 5 out of 5 stars

Kareem and Daren as always looked after…

Kareem and Daren as always looked after me from start to finish my golf was repaired to a very high standard. They also got it quickly as I was going to Goodwood festival of speed and wanted my car back before I went I’ve used autocraft for over 30 years from the days when they were in St George’s wouldn’t take any of my cars anywhere else thanks for looking after me.

July 10, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we will pass this on. Also thank you for your repeat business.
We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Really happy with the quality of my…

Really happy with the quality of my repair. Autocraft recovered my car after an accident, everything was explained to me & Jude kept me updated every step of the way. I would highly recommend Auto Craft. Thank you for getting me back on the road.

July 15, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we will pass this on.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Great service and high level of…

Great service and high level of workmanship for the repairs to my work van. Definitely recommend.

July 10, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Amazing repair & customer service!

I recently had the pleasure of working with Autocraft Express in Shrewsbury, and I can't express enough how pleased I am with their service. After my car was initially written off and deemed too expensive to repair, Autocraft Express came to the rescue and did an outstanding job repairing my car, making it look new again.

Jake is a pleasure to deal professional, courteous, and friendly. They quickly provided a detailed estimate that was both fair and transparent. Despite the complexity and cost of the repairs, they delivered exceptional and expedient results that were worth every penny.

This isn't the first time I've entrusted Autocraft Express with my car. They have previously handled some bodywork repairs for me, and each time, their work has been impeccable. Their attention to detail and commitment to quality truly set them apart from other bodyshops.

In addition to their top-notch repair work, their customer service is second to none. They kept me informed throughout the entire process and made sure I was completely satisfied with the repairs before handing the car back to me. It's clear that they take pride in their work and genuinely care about their customers.

If you're in need of any car repairs, whether it's for major damage or minor bodywork, I highly recommend Autocraft Express. They are a trustworthy, skilled, and customer-focused team that goes above and beyond to ensure your car is in the best possible condition. Thank you, Autocraft Express, for your exceptional service and dedication!

July 5, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we will pass this on.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 4 out of 5 stars

All good

Took a little longer than expected for the repairs to be completed, but quality of work seems very good. All done through insurance company.

July 3, 2024
Unprompted review
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Reply from Autocraft Telford

Thank you for taking the time to review our business, sorry there were some delays. Really pleased you are happy with the repairs

Rated 5 out of 5 stars

Excellent company

Pleasant and friendly staff
Excellent work

July 5, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Quality Workmanship

I had the misfortune of being reversed into whilst stationary, however I had the good fortune that AUTOCRAFT were my Insurance Companies preferred repairers. They have brought my old S-Max back to life thanks to the quality of their workmanship. Thanks team.

June 25, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments, We are so pleased we could help

Rated 5 out of 5 stars

Damage repaired to high standard

Really good customer service, kept updated and repair was done to as new standard, gaps in panels spot on and paint work done so cannot tell was ever in an accident, Thanks Autocraft.

June 11, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Highly Recommended

Brilliant service from drop off to collection & repair work is flawless. Thank You!

June 14, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments

We are so pleased we could help

Rated 5 out of 5 stars

I would like to thank Jake and Ryan for…

I would like to thank Jake and Ryan for the work they did on my Volvo the paint job is top class and Ryans customer service was excellent 👍🏻

June 14, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we will pass this onto them.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Nothing too much trouble

Great, speedy service, nothing too much trouble.
A special thanks to Kareem, Paul & Phil.

Would recommend this company.

James Worthington
MyWorkwear

June 11, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we will pass this onto them.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Quickly repaired. Excellent job

May 8, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Customer experience at Autocraft Shrewsbury

When you've had someone reverse into your brand new car it’s a very upsetting time the last thing you then want to do is deal with insurance companies, getting quotes filling in forms and organising a replacement car while yours is being repaired. Jake and the team were incredible and took care of everything. Initially, I was referred to them by our Volvo dealer as an approved garage, so I fought long and hard with the insurance company who wanted us to take it to one of their approved repairers. The finish is absolutely perfect. Friendly helpful and pleasant service at every point. They even cleaned it ready for pick up. Flexible when arranging dropping off and picking up and just generally taking care of everything. Many Thanks and would recommend in an instance

May 24, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments about our staff, we will pass this onto them.

We are so pleased we could help and if you ever need any help again please give us a call

Rated 5 out of 5 stars

Bmw repair

Took my BMW 4 series into Autocraft for paint work on the bumper and a scuffed headlight. The process was quick and effortless. We set a date, I collected the courtesy car and drive off in 10 minutes. The work was faultless and I am very fussy, and the car was ready two days early. I would not hesitate to recommend this company. Top notch.

May 22, 2024
Unprompted review
Autocraft Telford logo

Reply from Autocraft Telford

Thank you for taking the time to review our business and your kind comments

We are so pleased we could help and if you ever need any help again please give us a call

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