I finally found the info I needed regarding wire gauge for motorized panic bar release. Outside of product manuals which I don't have this is the only place I found the recommended wire size verses l... See more
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See what reviewers are saying
after purchased the falcon 8231 pull arm swing package, confuse with the diagram manual took pictures of the unit email to William from sale department and he responded right away, he guide me throu... See more
Called needing help to find the right weatherstripping for some commercial doors. Derek answered and was extremely knowledgeable. Sent him a few photos and he immediately identified what I needed. Eve... See more
I have zero experience with doors, and have spoken with Derek 3 or 4 times on 3 different doors. He is always very polite, patient, and educated me every time. Derek's knowledge and expertise is conve... See more
Company details
Written by the company
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Contact info
4501 E FM 1518, 78154, Selma, United States
- 877-412-3667
- help@autodoorandhardware.com
- autodoorandhardware.com
4.5
Excellent
322 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor customer service
Very poor customer service. Cancelled my order without telling me and when I emailed to check on it - was told they would overnight it if I would order again and then made ME pay for the overnight charges.
August 5, 2019
Unprompted review
Reply from Automatic Door and Hardware
Hello HCI,
We are sorry you are displeased. Your order came up as a high risk order for fraud, so it was instantly cancelled and refunded. The website instantly notifies customers via an automated email system that the order was cancelled and refunded. We are sorry you are displeased.
Thank you and have a great day!
Kind regards,
Great prices and availability and…
Great prices and availability and service.
August 4, 2019
Unprompted review
Excellent customer service
I got exactly what I needed with the exceptional help of William J. In customer service. He walked me through everything I needed to do to find out which plate I needed. The plate I received is installed and works perfectly. Thank you so much
July 26, 2019
Unprompted review
General contractor
Very bad experience ,I don’t know who is responsible for the deliver my order .
I ordered last month.
In your advertising 5to6 work day.
July 19, 2019
Unprompted review
ALWAYS HAS THE PARTS WERE LOOKING FOR
July 18, 2019
Unprompted review
Fast processing of orders and was…
Fast processing of orders and was amazed that the parts shipped out the same day will definitely use them on all my door needs.
July 16, 2019
Unprompted review
Very easy to use website
July 8, 2019
Unprompted review
THe order now button is in a box to the…
THe order now button is in a box to the right that seems a bit confusing once you fill out credit card info etc... on the bottom of page.
July 2, 2019
Unprompted review
Initially I ordered the incorrect hinge…
Initially I ordered the incorrect hinge but I have been working with William J., one of your sales associates, to find the product that I need. He has been very patient and extremely helpful. I will certainly recommend Automatic Door and Hardware to others.
June 18, 2019
Unprompted review
Replacement Door Handel
Our company was needing a new door handle to replace an older one that was broken. The ordering process was easy and efficient. Automatic Door and Hardware has many options to choose from making it easy to find a perfect match.
June 17, 2019
Unprompted review
Ordered my stuff only to find out that…
Ordered my stuff only to find out that it was out of stock. Why wouldn't it be reported as out of stock when ordered. Bad business.
June 13, 2019
Unprompted review
So easy to go through their website and…
So easy to go through their website and I found everything I needed. They had items that no one else had.
June 10, 2019
Unprompted review
FAST ORDER THANK YOU !
June 7, 2019
Unprompted review
The sale and services Department are very helpful
after purchased the falcon 8231 pull arm swing package, confuse with the diagram manual took pictures of the unit email to William from sale department and he responded right away, he guide me through wires connections with city codes, would do business again in the future.
Thank you.
Steven.
June 1, 2019
Unprompted review
very user friendly and prices were…
very user friendly and prices were great!
May 24, 2019
Unprompted review
Great website support but somewhat…
Great website support but somewhat difficult website to navigate.
May 23, 2019
Unprompted review
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