Auto Europe New Zealand Reviews 215

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Discovered when searching Sky Scanner. Auto Europe was by far the cheapest when researching car rentals in the UK.

Company replied

Rated 4 out of 5 stars

Booked a car rental for France. Site had clear information and good range of vehicles. Difficult area like insurance was well explained, and conditions / constraints crystal clear in plain language. H... See more

Company replied

Rated 5 out of 5 stars

Best deal ever. Normally when travelling to Europe we rent directly off Europcar. By booking through these guys, same car, same supplier, massive savings. Approximately 50% less than going direct! How... See more

Rated 5 out of 5 stars

Hired a 10 seater van from Europcar Zurich via Auto Europe. With 6 of us travelling we had many questions which the booking agent was able to research and return with answers. The Volkswagon Caravelle... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

About Auto Europe New Zealand

Written by the company

With over 50 years of experience, Auto Europe is a leader in car hire and now available in New Zealand. Compare car hire in 190 countries and 28,000 locations and get a car hire that suits you for the best rate available.

Our Products


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick Booking, Great Prices

Discovered when searching Sky Scanner. Auto Europe was by far the cheapest when researching car rentals in the UK.

July 19, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi There,

Thank you so much for your kind review. It is greatly appreciated. We’re glad you discovered our UK car rental rates to be the most competitive. We appreciate your feedback and wishing you safe and happy travels ahead.

Kind Regards,
Georgia

Rated 5 out of 5 stars

It was quite easy to book the car with…

It was quite easy to book the car with good deal compared to other websites.

July 10, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Idris,

Thank you so much for your kind review. We greatly appreciate it. It's also fantastic to hear that you found a great deal. Wishing you safe and happy travels ahead.

Kind Regards,
Georgia

Rated 5 out of 5 stars

Always a great company to deal with .

Always a great company to deal with .. always my first search and always the best prices ..

April 15, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Paul,

Thank you so much for your kind and lovely feedback! We're thrilled to be your go-to choice and that you continue to find great value with us. We truly appreciate your support and wishing you safe and happy upcoming travels!

Kind Regards,
Georgia

Rated 4 out of 5 stars
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Kevin,

Thank you so much for your feedback! We're really pleased to hear the website was easy to navigate and helped make your booking experience a smooth one.
Wishing you safe and happy travels!

Kind Regards,
Georgia

Rated 5 out of 5 stars

This is the third car rental I have…

This is the third car rental I have done with Auto Europe. I have been very happy with the experiences. They have been easy to use.

June 6, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Colin,

Thank you so much for your kind review and for choosing us again; it is greatly appreciated. We appreciate you taking the time to share your positive experiences. It's great to hear that our services have been easy to use for your past self-drive trips and we wish you safe and happy upcoming travels.

Kind Regards,
Georgia

Rated 5 out of 5 stars

Car available where required

Car available where required
site was easy to understand
Pricing was easy to comprehend

May 26, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Ralph,

Thanks so much for your kind review! It's great to hear that everything was clear and convenient. We appreciate you taking the time to share your feedback and wishing you safe and happy travels!

Kind Regards,
Georgia

Rated 3 out of 5 stars

I THINK OVERALL FEES ARE TOO HIGH

I THINK OVERALL FEES ARE TOO HIGH. INCLUDES ALL COMPANIES. NO EASY WAY TO COMPARE WITH FEES FROM RENTAL SITES AWAY FROM MAJOR AIRPORTS

April 21, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Craig,

Thank you for your feedback - we really appreciate you taking the time to share your thoughts.

We understand pricing can be a concern, especially when comparing options across various locations. We aim to provide transparent pricing, including necessary fees and insurance options available to clients at the time of collection.

If you're ever looking for alternative locations away from major airports, our Reservations Team would be happy to help you explore options.
You can reach them at reservations@autoeurope.co.nz or on 0800 885 052. We wish you safe and happy travels.

Kind Regards,
Georgia

Rated 5 out of 5 stars

Hassle free booking

The booking of our car rental has gone smoothly. Easy to understand and clearly explained process and information. Thank you

April 18, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Kerry,

Thank you for your lovely feedback! We're so pleased to hear the booking process was smooth and easy to understand - that's exactly what we aim for. We really appreciate you taking the time to share your experience. We wish you safe and happy travels!

Kind Regards,
Georgia

Rated 5 out of 5 stars

straight forward process

straight forward process

April 16, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi James,

Thank you for your review. It is great to hear you found our site efficient and straightforward. Wishing you safe and happy travels.

Kind Regards,
Georgia

Rated 5 out of 5 stars

Love autoeurope

Love autoeurope, great network of local companies, whether in Europe, Asia, Australia or New Zealand. And always find me a car at a good price. 100% recommended.

January 10, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Michel,

Thank you so much for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you have had such great experiences with our network of local suppliers and that you have consistently found competitive car rental prices and vehicles to suit your travel needs. We appreciate your recommendation and will continue to strive to provide exceptional service to you. Wishing you safe and happy travels!

Kind Regards,
Georgia

Rated 5 out of 5 stars

Always easy to book and good rates

Always easy to book and good rates

April 4, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Alan,

Thank you so much for your 5-star review. We appreciate your kind words! We strive to make booking easy and affordable and are so glad we met your expectations. Safe travels!

Kind Regards,
Georgia

Rated 5 out of 5 stars

Easy and quick

March 25, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Adrian,

Thank you for your review. It's great to hear you found our website convenient and efficient. We wish you safe and happy travels!

Kind Regards,
Georgia

Rated 5 out of 5 stars

Easy selection and booking process

February 21, 2025
Unprompted review
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Rosemary,

Thank you for your kind review; it is greatly appreciated. It is excellent to hear you found our website and options convenient and straightforward. Wishing you safe and happy travels.

Kind Regards,
Georgia

Rated 4 out of 5 stars

Fast easy to use service

Fast easy to use service

January 19, 2025
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Kathryn,

Thank you for your review! We're so pleased you found our service quick and hassle-free, and we appreciate you sharing your experience.

Kind Regards,
Georgia

Rated 4 out of 5 stars

Refund/Discount

Hello

I booked/reserved a Toyota RAV 4 for my recent visit to New Zealand, but when arriving, i was informed that no vehicles of this make were available and was given a Toyota Yaris Cross.
The customer service representative said he will give me a refund or discount due to this so am wanting to see how this is progressing?

best regards,
Dean Johnson

December 26, 2024
Unprompted review
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hello Dean,

Thank you for sharing your feedback and experience with us. We appreciate your understanding regarding the vehicle you received at collection. Please rest assured that we’ve passed this along to our Customer Service Team, who will contact you to address the situation. Thank you for following up and bringing this to our attention, and we appreciate your patience as we look into this further.

Kind Regards,
Georgia

Rated 5 out of 5 stars

Very easy to book

December 24, 2024
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Pat,

Thank you for your positive feedback, we are so glad to hear how easy your booking experience was.
Kind regards,

Miriama

Rated 3 out of 5 stars

Navigating is easy

November 19, 2024
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi There,

Thank you for your kind words. We're glad you found everything easy to understand.

Kind regards,
Ashleigh

Rated 4 out of 5 stars
Auto Europe New Zealand logo

Reply from Auto Europe New Zealand

Hi Mark,

Thanks again for your review and feedback.

We're glad our processes are straightforward and secure for your peace of mind.

Safe travels!
Ashleigh

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look