We picked up a Rav 4 in Phoenix had it 6 days and drove to Page AZ then Vegas via Grand Canyon, New Avis car total price $626.37 AUD couldn't get that great price anywhere else. Car was good, Price wa... See more
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Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
Company replied
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
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Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.3
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We picked up a Rav 4 in Phoenix had it…
We picked up a Rav 4 in Phoenix had it 6 days and drove to Page AZ then Vegas via Grand Canyon, New Avis car total price $626.37 AUD couldn't get that great price anywhere else. Car was good, Price was good. 5 stars from me. Used when in UK also had a great car/price there too.
June 2, 2025
Unprompted review
DO NOT REPLY TO YOU
Booked Car Hire. No Problem
Hired a car. No problem!
Took the car. No problem!
Returned the car to Europcar in UK and they proceeded to charge me a second time.
Contacted Auto Europe but get no reply.
Avoid
October 17, 2025
Unprompted review
Vague, misleading and unfair rental terms
AutoEurope's rental terms are misleading and unfair. The terms state "You and all Additional Drivers must present a full valid original Driving Licence... when picking up the vehicle. If your Driving Licence has multiple parts, you must present all of them." I used the AutoEurope site to rent a car through Europcar in Venice, with my husband as the sole driver. When we went to pick up the car, my husband produced his "full valid original Driving Licence" which showed an expiry date of 8 October and confirmation from the licensing authority (VicRoads) that his licence had been renewed and extended until 8 October 2035 (ie, he presented the multiple parts of his licence, to confirm validity). He also produced an International Drivers licence, as required. Despite this, Europcar refused to allow him to enter into a rental agreement, claiming that his licence expired on 8 October and would be invalid for the rental period. As a result, I was forced to enter into the rental agreement myself. This was not what we wanted or planned. We have multiple bookings in different cities in Italy which depend on having a rental vehicle, so we had no practical choice but to proceed in this way. I am now under considerable pressure, as I am forced to be the only driver for the full rental period of 36 days. I have contacted AutoEurope about this and they have been of no help, other than to site their vague, misleading and unfair terms, which I believe we have complied with. I will be escalating the matter with relevant authorities shortly.
September 29, 2025
Unprompted review
Very disappointing
I am very disappointed with my recent car rental experience. Due to unforeseen circumstances, I arrived approximately two hours later than the scheduled pickup time. Unfortunately, the vehicle I had reserved was no longer available, and I was forced to upgrade to a higher category, resulting in an additional and unexpected charge of €360.
To make matters worse, the car I was given was in poor condition – visibly old and covered in dents. This is not the level of quality or service I expected, especially given the Overall, I am extremely dissatisfied with the lack of flexibility and the condition of the vehicle provided. I hope this feedback is taken seriously, as I believe improvements are necessary to ensure better customer service in the future.
August 29, 2025
Unprompted review
Reply from Auto Europe Australia
Hi Alessio,
We’re very sorry to hear about your recent experience and completely understand your frustration. When arrival is later than the scheduled pick-up time, the supplier may release the reserved vehicle if they aren’t advised in advance. Had we been made aware of your delay, we would have been able to contact the supplier on your behalf.
Regarding the vehicle condition, this certainly does not meet the standard we expect from our partners, and we apologise that it did not meet your expectations.
Please email us at reservations@autoeurope.com.au, and our Customer Service Team will investigate the matter further with the supplier.
Your feedback is very important to us, and we’d like the chance to restore your confidence in booking with us in the future.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Geoffrey,
Thank you for your review, we are glad you found the booking process easy, with great rates and flexible options to suit your needs. Wishing you safe and happy upcoming travels!
Kind Regards,
Georgia
Quick and easy with competitive rates
Quick and easy with competitive rates. Have used AutoEurope several times in the past and will continue to do so and recommend to my friend.
August 26, 2025
Reply from Auto Europe Australia
Hi Michael,
Thank you so much for your kind review. We really appreciate you taking the time to share your feedback with us. It's great to hear you’ve found our service quick, easy, and of great value. Wishing you safe and happy upcoming travels.
Kind Regards,
Georgia
Purchase refunded, very disappointed
Easy to book with more than great prices and choices. Thank you!
My purchase was refunded because I live in the United States. Not sure why this is a rule but why would they care as long as they were making money on the transaction.
August 15, 2025
Reply from Auto Europe Australia
Hi Greg,
Thank you so much for your review! We love hearing this - thank you for booking with us and for your lovely feedback. Wishing you safe and happy upcoming travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Girmay,
Thanks so much for your review! We’re so excited for you to be in LA - have the best time and safe travels!
Kind Regards,
Georgia
got a way worse car than I booked
I booked a dodge charger and was given a Chevy Malibu. Not even close quality or type of car. As Avis actually gave me the car, they told me that I’d hired a large car and the Chevy Malibu was in that range. The dodge charger was a premium model. When I sent them the image on my booking saying a dodge charger or similar, they said cause I didn’t book through them, I needed to contact autoeurope. They told me the dodge charger is classed as a large car. Case closed, two immoral businesses lying and me left with a shit car I didn’t want or order. Terrible experience!!! DO NOT HIRE THROUGH THEM!!!
July 19, 2025
Unprompted review
Reply from Auto Europe Australia
Hi Nathan,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the vehicle you received did not meet your expectations, and we understand how disappointing this must have been.
We want to investigate this further with Avis to ensure you were provided with the category you booked. To help us look into this, please submit a case through our website or contact us directly on 1300 656 601 to speak with our Customer Service team, who will review the booking details and follow up with you.
We value your feedback as it helps us improve our service, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to restore your confidence in booking with us in the future.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Malcolm,
Thank you for your review! We’re delighted to hear your booking experience was smooth. That’s exactly what we aim for. Wishing you safe and happy upcoming travels!
Kind Regards,
Georgia
Straight forward website to use
August 12, 2025
Reply from Auto Europe Australia
Hi Nick,
Thank you for your review and feedback. We’re so pleased to hear you found our website easy to use, and it’s great to know it made your experience smooth. Wishing you safe and happy upcoming travels!
Kind Regards,
Georgia
Give it a try!
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. Definitely recommend giving it a try.
August 10, 2025
Reply from Auto Europe Australia
Hi Fiona,
Thank you so much for your kind review. We greatly appreciate it. We’re delighted to hear you’ve enjoyed booking with us in both Australia and Ireland, and that our prices and service have consistently met your expectations. We truly appreciate your recommendation and look forward to helping with your next trip and wishing you safe and happy upcoming travels.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Dale,
Thank you so much for your review and your feedback. It is excellent to hear you found everything nice and straightforward. Wishing you safe and happy upcoming travels.
Kind Regards,
Georgia
Been using Auto Europe for 20 years now…
Been using Auto Europe for 20 years now always perfect.
June 30, 2025
Reply from Auto Europe Australia
Hi Gary,
Wow - 20 years! Thank you for your kind review and loyalty and trust in Auto Europe over the years. We’re truly honoured to have been part of your travels for so long, and it’s wonderful to hear that your experiences have always been perfect. We look forward to helping you plan many more journeys. Safe travels!
Kind Regards,
Georgia
Site was easy to navigate and prices…
Site was easy to navigate and prices for car were very reasonable. Thank you.
August 5, 2025
Reply from Auto Europe Australia
Hi Lucia,
Thank you for your review, it is greatly appreciated. We’re so pleased to hear you found our site easy to use and our prices competitive. We appreciate you choosing Auto Europe and look forward to assisting with your next trip. Safe travels!
Kind Regards,
Georgia
Always the best prices
Always the best prices, most availability of cars. We always use Auto Europe
August 6, 2025
Reply from Auto Europe Australia
Hi Mike,
Thank you for your kind review and for being a loyal customer! It is great to hear you always find the best prices and car availability with us. It means a lot to know we’re your go-to for car hire, and we look forward to helping you hit the road again soon. Safe travels!
Kind Regards,
Georgia
Fraudulent credit card charges 8 months after my hire
Hired a car from Auto Europe but they allocated the hire to Dollar in the US. Dollar was a terrible experience, lengthy waits, rude staff and they charged our credit card with unauthorised expenses 8 months later. Autoeurope did request Dollar to clarify the charges - their response was it was tolls but they didnt have any paperwork or information to validate the charges on the tolls and it was up to me to chase up the toll company myself. So dollar charges me hundreds of dollars 8 months later for tolls they cant explain and auto Europe just sends me their response then ghosts me when i reply asking for more information. Be careful people, your credit card information is not safe with this company. Now i have had to file fraudulent charges with my bank and have my card cancelled.
August 5, 2025
Unprompted review
Reply from Auto Europe Australia
Hi Mel,
Thank you for taking the time to share your feedback with us. I’m very sorry to hear about your recent experience, and I want to assure you that this is not the level of service we intend to deliver to our customers, and I sincerely apologise for the frustration and inconvenience this has caused.
We want to investigate the toll charges with Dollar further. Please email your reservation number to our team at reservations @ autoeurope.com.au, and I will ensure we obtain further clarification from Dollar and address your concerns to ensure you are satisfied with the response and outcome.
Your trust is important to us, and we want to make this right. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Kind Regards,
Georgia
Easy ++ booking
July 30, 2025
Reply from Auto Europe Australia
Hi Michael,
Thank you so much for your review! We're thrilled to hear the booking process was smooth and easy for you, and we look forward to helping with your next adventure! Safe travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Luigi,
Thank you so much for your kind review! We're thrilled to hear you had a great experience and truly appreciate your support. Wishing you safe and happy travels ahead!
Kind Regards,
Georgia
the process of booking the car with…
the process of booking the car with clear information was easy.
July 22, 2025
Reply from Auto Europe Australia
Hi Terry,
Thank you for your kind review and lovely feedback. We're delighted to hear that the booking process was straightforward and the information provided was clear. Wishing you happy and safe travels ahead.
Kind Regards,
Georgia
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