They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
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See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
Company replied
Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and to the point
February 27, 2024
Reply from Auto Europe Australia
Great to hear! If you have any questions or need further assistance, please reach out. We're here to help. Thank you for choosing Auto Europe.
Best regards,
Ashleigh
Reply from Auto Europe Australia
Great to hear! If you have any questions or need further assistance, please reach out. We're here to help. Thank you for choosing Auto Europe.
Best regards,
Ashleigh
Reply from Auto Europe Australia
We're glad to hear that you found our platform easy to navigate! Thank you for your feedback and for choosing Auto Europe. If you have any further questions or needs, please contact us anytime.
Best regards,
Ashleigh
Always my first choice for car rentals.
I have been booking rental cars through Auto Europe for about 20 years and have never been disappointed.
February 14, 2024
Reply from Auto Europe Australia
We're thrilled to hear about your positive experiences over the past 20 years! Thank you for your continued trust and loyalty. We look forward to serving you for many more years to come.
Warm regards,
Ashleigh
Ok until you need to cancel a reservation…
No issues with 3 seperate bookings until 1 needed to be cancelled before pickup. Despite following Auto Europe policies to the letter we are still $1200 out of pocket almost 2 months later despite many emails and phone calls. Auto Europe seem to only be able to email car hire companies in Europe if there is an issue and will not ring them or you with updates. We were told our money is on its way in 5 to 7 business days but still no sign of it 12 days later. Now 12th Feb more emails and phone calls and no doubt false promises. Book direct with the companies, at least if things go wrong you can ring them and sort it out. Never again Autoeurope you've lost a repeat customer.
December 22, 2023
Unprompted review
Reply from Auto Europe Australia
Dear David,
We apologise for the inconvenience you've encountered with your recent bookings. Please provide us with your booking reference so we can investigate the issue promptly and ensure a resolution.
Thank you for your cooperation and patience.
Best regards,
Ashleigh
Had the car size I needed and the quote…
Had the car size I needed and the quote was a good price.
February 11, 2024
Reply from Auto Europe Australia
Hi Louisa,
Thank you for your review and feedback. It is great to hear that we could provide you with a straight forward booking process and price.
We hope to see you again soon!
Safe travels.
Ashleigh
Tried to amend the name on the booking
Tried to amend the name on the booking, they wanted to charge $500 more, rip-off
February 7, 2024
Unprompted review
Reply from Auto Europe Australia
Dear Ian,
Thank you for taking the time to share your feedback regarding your recent experience with us. We're sorry you encountered challenges when attempting to amend the name on your booking.
We understand that unexpected fees can be frustrating, and we apologise for any inconvenience caused. Our aim is always to provide transparent pricing and excellent customer service.
Regarding the charge for name amendments, while we strive to keep our policies transparent and fair, we acknowledge that there might be instances where additional fees may apply or vehicles repriced. We continuously review our processes to ensure they align with industry standards while meeting the needs of our customers.
We appreciate your business and hope to serve you better on your next visit.
Warm regards,
Ashleigh
Reply from Auto Europe Australia
Hi Alan,
Thank you for your review and feedback. It is great to hear that we could provide you with a straight forward booking process and offer you a wide range of self-drive products.
We hope to see you again soon!
Safe travels.
Ashleigh
Easy website and clear pricing and T&Cs
January 31, 2024
Reply from Auto Europe Australia
Hi Louise,
Thank you for your review and feedback. It is great to hear that you found our website easy to use and clear.
We hope to see you again soon!
Safe travels.
Ashleigh
Comprehensive AutoEurope options
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be careful and to do your research and sign in beforehand. Get the quote delivered by email first and then review before booking finally. Although amendments can always be made easily subsequently.
January 28, 2024
Reply from Auto Europe Australia
Hi Keith,
Thank you for your review and constructive feedback; we appreciate it!
We are glad to hear you have also used Auto Europe Australia a few times - music to our ears!
See you again soon & safe travels,
Ashleigh.
Relatively easy and straight forward
January 28, 2024
Reply from Auto Europe Australia
Hi Allen,
Thank you for your review & feedback.
We hope to service more self-drive adventures for you soon!
Kind regards,
Ashleigh
Easy to navigate pages to make booking…
Easy to navigate pages to make booking simple.
January 18, 2024
Reply from Auto Europe Australia
Hi Vince,
Thank you for your review & feedback.
We are happy to have provided you with an easy-to-navigate website and a simple booking process.
Safe travels,
Ashleigh
Easy process
Easy to work through the process. I like the complete insurance package.
January 15, 2024
Reply from Auto Europe Australia
Hi Jochen,
The insurance package is a winner for most! We're glad you think so, too.
Safe travels!
Ashleigh
Easy to navigate
January 15, 2023
Reply from Auto Europe Australia
Hi Robert,
Thank you for your positive star rating review.
We are glad to hear our website was easy for you to navigate, and we look forward to servicing any self-drive requests.
Kind regards,
Ashleigh
6548651254984
February 1, 2023
Reply from Auto Europe Australia
Hi Glen,
Thank you for your star rating.
Are you able to provide some feedback, if possible?
Kind regards,
Ashleigh
Comparison of vehicle options great
Comparing the variety of hire and lease cars on one site is very helpful.
Making modifications/changes though was a bit tedious, having to re-enter a lot of the data and choices.
January 12, 2024
Reply from Auto Europe Australia
Hi Wil,
Thank you for your review and feedback; we appreciate it!
We do hope to service your future self-drive enquiries.
Safe travels,
Ashleigh
User friendly website.
January 4, 2024
Reply from Auto Europe Australia
Thank you for your review and feedback! Hope to see you again soon.
Easy website to naviagte
Easy Website to navigate and as I have utilised their services previously I am very happy with the service
December 28, 2023
Reply from Auto Europe Australia
Great to hear! Thank you for your review and feedback.
Some people rent and pay cars for…
Some people rent and pay cars for another person.
The person’s details on the papers are not alway the same as the payer.
Makes it difficult for someone coming to pick up a rented car and having to show the physical credit card of someone else.
December 22, 2023
Unprompted review
Reply from Auto Europe Australia
Hi Joel,
Thank you for sharing your experience.
We do present the following information on our website, through our call centre and print on our prepaid vouchers for reference:
Website:
* Driver License Requirement: The driver must present a full and valid driving license meeting the following criteria:
* Held for a minimum of 1 year/s.
Pre-paid Voucher:
* The main driver must present a full driver's license and a valid credit card at the time of collection. Electronic cards are not accepted for any rentals, and the main driver must always present a physical driver's license and credit card at the time of collection.
If you do not meet these requirements, you cannot collect the vehicle. These requirements are for security purposes.
If you have any other questions or would like more information, please let me know.
Best regards,
Ashleigh
Customer Support Help with Booking Rental in Italy
I had a little difficulty booking the rental online for our holiday in Sicily. So I rang Auto Europe's customer service in Australia and a wonderful customer support lady (Carol) provided accurate and wonderful service and also advice as to the need for international licence in Italy (it's the law) and other important information including explanation of the one-way fee for different drop off. Carol was excellent. Regarding the rental, it came in significantly cheaper for this rental than the other websites. Overall very happy!
December 22, 2023
Unprompted review
Reply from Auto Europe Australia
Hi Jack,
Thank you for sharing your experience. We appreciate your feedback and are delighted that Carol provided excellent customer service, offering valuable advice and ensuring a smooth booking process. We're thrilled that we could provide you with a cost-effective rental solution for your holiday in Sicily. Feel free to reach out if you have any further questions or need assistance.
Best regards,
Ashleigh
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