Avoid!! I rented a Mercedes for 6 days with Auto Europe and specified pickup/drop-off at the Malaga airport terminal. Issues: 1) Car pick-up and drop off with Niza cars was in an industrial area... See more
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Easy booking and decent prices, sure—but the ratings you flaunt are either laughably vague or straight-up fictional. If you actually want to know what you're signing up for, you’ll need to do your o... See more
Company replied
Again a very good experience with Autoseurope ! When arrived at the airport and wanted to pick up the booked car at gold car 🚗 they asked me ( gold car ) for a deposit of nearly 4000 euro and my cred... See more
Company replied
There was something wrong with the system. Paying extra for insurance didn’t lower the deductible and in some cases took it higher. Ordering from AutoEurope has normally been logical but this time it... See more
Company replied
Company details
About Auto Europe España
Written by the company
Desde hace más de 60 años, Auto Europe es líder mundial en alquiler de coches suministrando vehículos a viajeros de todo el mundo. Además del alquiler de coches, ofrecemos también alquiler de autocaravanas, coches de lujo, deportivos y motocicletas así como servicio de chófer.
Con más de 20.000 oficinas en 180 países, Auto Europe está comprometido con la satisfacción de sus clientes.
Con más de 20.000 oficinas en 180 países, Auto Europe está comprometido con la satisfacción de sus clientes.
Contact info
Landsbergerstrasse 155, 80687, Múnich, Germany
- +49 89 541 9556 03
- esres@autoeurope.de
- autoeurope.es
3.4
Average
4K reviews
Replied to 54% of negative reviews
Typically replies within 48 hours
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This company is a fraud
This company is a fraud !
You book online through their website and they let you buy an insurance with no excesses, which is quite pricey.
Once booked and you arrive at the terminal to get your car the agency tells you nothing is covered except for the body and even in that case vandalisms or another other cause that is not an accident with a clear guilty is exempted.
You are then forced to pay 30 euro / day more which is doubling your rent.
They say in the contract it's mentioned and the funny thing is that it says everything is included and then the opposite in a very little clause available only if you download a PDF of 14 pages.
When you call them before booking obviously they don't answer and they give you no help afterwards.
I am planning to open a procedure against them for lack of transparency towards the cunsumers.
I highly discourage to go through them for your reservation
September 12, 2020
Unprompted review
Reply from Auto Europe España
Dear Alessandro,
we are very sorry to hear that your experience booking with us, was not as you expected.
In the terms and conditions of the voucher shows the insurance/coverage chosen and what it covers.
I did a random search in the UK website, since I don’t know the details of your reservation, and the insurance/coverage is shown during the booking process in “Rate details”, “General Business Terms”, normally in the sections 8-12 and summarize in “Additional information”.
Please send to “Customer Service” your complaint in order for your case to be reviewed.
I don’t know from which website you booked, so I will give you the Spanish one.
If you happen to feel more comfortable writing in English, please do so.
https://www.autoeurope.es/customerservice.cfm
Kind Regards,
Carolina
Always the best
October 20, 2018
Unprompted review
The best one!!
October 19, 2018
Unprompted review
Clear and easy
September 27, 2018
Unprompted review
Always i use this
Always i use this
the page would suggest better offers
September 19, 2018
Unprompted review
Very nice service
August 21, 2018
Unprompted review
Transparent información about excess…
Transparent información about excess insurance conditions and good deal for taking out the excess
July 11, 2018
Unprompted review
Facil de elegir facil de solucionar incidencias
Facil de elegir , facil de solucional incidencias en la cobertura super cover.
June 15, 2018
Unprompted review
The booking of this has been good
The booking of this has been good. It is a very good price in comparision to other companies.
We shall see what happens when we collect the car.
May 15, 2018
Unprompted review
Great Service!!!!!!!
May 13, 2018
Unprompted review
Excelent company
March 25, 2018
Unprompted review
Pre-compra de combustible..
Pre-compra de combustible... Not the best deal ever at all
March 23, 2018
Unprompted review
OK. NO PROBLEM.
All the proccess han run somoothly. No problem with the internet reservation.
March 17, 2018
Unprompted review
Excellent option for car rental
February 28, 2018
Unprompted review
Never had a problem
January 11, 2018
Unprompted review
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