Autogrill Reviews 758

TrustScore 3.5 out of 5

3.5

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Presenta il servizio di ristorazione per chi viaggia con mappa interattiva dei punti di ristoro autostradali e non, marchi e proposte per autotrasportatori e tour operator, link utili.


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3.5

Average

TrustScore 3.5 out of 5

758 reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Incorrect amount charged - no refund

Overcharged by 80chf at Geneva airport. Staff unable to reverse/refund (or apologies). Spoke with manager who shook my and & assured me I'd receive an email the next day & the incorrect charge would be refunded. Two weeks later & a chasing email still no response. Dreadful service, zero apology for their own errors, no contact when promised & advise you check amount being charged before making payment.

March 16, 2026
Unprompted review
Autogrill logo

Reply from Autogrill

Gentile Tom, siamo davvero spiacenti per quanto segnalato. Le suggeriamo di contattare i colleghi Svizzeri al seguente indirizzo mail info-ch@autogrill.net per ricevere il supporto necessario. A presto!

Rated 1 out of 5 stars

stopped for gas

stopped for gas. the food looked good but it was ungood. and it is a total rip off to have people buy there gas and food and then charge them to use the bathroom. go to the next gas station at all costs.

February 9, 2026
Unprompted review
Autogrill logo

Reply from Autogrill

Gentile Tom, siamo davvero spiacenti che i nostri prodotti non siano stati soddisfacenti, perché noi di Autogrill desideriamo garantire una sosta piacevole e gustosa, offrendo un vasto assortimento di prodotti realizzati con materie prime fresche e ricercate al fine di venire incontro a ogni esigenza. Speriamo che alla sua prossima sosta riusciremo a soddisfare a pieno le sue aspettative. La informiamo inoltre che i servizi igienici dei nostri locali sono gratuiti. A presto!

Rated 1 out of 5 stars

I ordered an Americano at a machine in…

I ordered an Americano at a machine in Brussels Airport, it just gave me hot water. The machine needs better maintenance and a way to complain regarding missing orders.

September 28, 2025
Unprompted review
Autogrill logo

Reply from Autogrill

Gentile Cliente, siamo davvero spiacenti per quanto segnalato ma la informiamo che la manutenzione delle macchine all'interno degli aeroporti non sono di nostra gestione. Le suggeriamo di rivolgersi ai gestori per ricevere supporto. A presto!

Rated 1 out of 5 stars

Bad quality of "Cesar Salad"

I payed 11.80 Euro (!) for a so called cesar salad which I had to give back right the way, due to very bad condition of the tomatoes. I received a new one. After I start eating, noticed there were only 2 small pieces of chicken breast, and 7 small and tiny parmigiano cheese pieces. Also, the green salad was in bad condition, old and braun, tasteless. I will never buy something from them and I do not suggest this autogrill.

August 29, 2025
Unprompted review
Autogrill logo

Reply from Autogrill

Gentile Cliente, siamo davvero spiacenti per quanto segnalato, perché per noi di Autogrill la priorità è di garantire prodotti realizzati con materie prime fresche e di qualità in modo da garantire una sosta piacevole e gustosa a tutti i nostri Clienti. La invitiamo a contattare il nostro Customer Care al numero verde 800 069 069 (dal lunedì al venerdì dalle 9 alle 18) per approfondimenti e per ricevere assistenza. A presto!

Rated 1 out of 5 stars

Autogrill HR employee with a non-French and non-Flemish name sorts through job applications Autogrill employé des resources humaine portant un nom non francophone et non flamand

Why is it that a person with a non-Belgian name, Nissrine. Haj-Haddi employed at the Human Resources responds to applications from people of Belgian origin who apply for a job at Autogrill, and should people like them NOT be able to sort out the races that the company they works for hires for a position in a company in Belgium?

Pourquoi c’est une personne portant un nom non-belge nissrine.haj-haddi employé dans les resources humaines qui réponds au candidatures de personnes d’origine belge qui postule pour un travail chez Autogrill, et est ce que des gents comme eux ne devrai PAS pouvoir faire le tri entre les racés, que l’entreprise pour qui elle travaille, engage pour un poste dans une entreprise en Belgique?

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

Autogrill Scaligera

Autogrill Scaligera
This is the worst place we have ever been!
The stop ended with a break-in to our car, the staff were helpful but the manager promised to call the police, but disappeared after the request, We do not know if he is a part of the scam or not as we were unable to ask him!
He would not let us see the video from the parking lot, and was generally unsupportive.
STAY AWAY from this place!
The food were expensive and tastelessly.

July 1, 2024
Unprompted review
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