autoheaven.ca Reviews 174

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I had a wonderful experience with Scrap Car Removal Hamilton. They came the same day, were very friendly and helpful, and made this interaction pleasant and easy.

Rated 5 out of 5 stars

Driver Shlomo deserves top job mention. Communication on point, arrived on time, inspected quick, hooked up and paid exact amount from telephone quote. Very impressed with service and would recommen... See more

Rated 5 out of 5 stars

Was selling a car privately Someone presenting themselves from Auto Heaven named Ali showed Talked to his associate as well named Mike Seemed ok until I contacted Auto Heaven and they confirm... See more

Rated 4 out of 5 stars

Great first experience with Autoheaven - had to move a non-running project car (an old Volvo) a bit of a distance, and they made it pretty easy. Pick-up literally took five minutes, and drop-o... See more

Company replied

Company details

  1. Auto Wrecker
  2. Recycling Center
  3. Scrap Metal Dealer
  4. Trucking Company

Written by the company

Auto Heaven is a licensed scrap yard with locations in Toronto, Oshawa, Hamilton and Barrie. We offer scrap car removal in Southern Ontario. Our Cash for Cars program serves our clients with respect and integrity as we strive to bring the best customer experience that you would expect. We offer used car parts in Toronto at discount prices. If you wish to scrap your car with Auto Heaven, all you have to do is visit our website and submit a quotation form. Our team will respond to you shortly with a guaranteed quote. Every customer gets free towing for their scrap car pick up. It's our guarantee. You may also choose to drop off your vehicle at our Public Yard located in North York.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

174 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top Choice For Car Scrapping

They are a professional company, called in for pricing, came over with the exact amount cash, and had no issues. They made is super simple and have professional trucks ! I highly recommend them, Simon was amazing, ask for him. Complimentary tow they came to me !

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

simon is very efficient and decisive

simon is very efficient and decisive. He knows how all types of vehicles should be positioned. My manual transmission vehicle also helped me drive the trailer, and the serviced vehicle arrived at its destination safely and quickly.autoheave highly recommend amazing

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

The whole team at autoheaven was great

The whole team at autoheaven was great! Polite,courteous and honest.
They quoted me over the phone and honored the quote when the tow truck arrived.
A special kudos to the driver Simon who had to do some tricky maneuveres to get into the laneway and who diligently managed to get my car running to move it and load it.
I have used another scrapping service before but would highly recommend AutoHeaven over any competitor.Great job everyone👏👏

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Used AutoHeaven today and I’m super…

Used AutoHeaven today and I’m super satisfied. Have never used a service like this before and they made it Suomi easy and simple. Simon was on time and kind explained the process to me. Although I didn’t have everything in order, he was understanding that I didn’t 100% know what I was doing lol. I really appreciated the service and would use again! Would highly recommend :)

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Good service

Very good to find a professionally run company to recycle my car. Outstanding job with the website and in-person service. Appreciated Simon's efficient and courteous pickup on-site.

July 31, 2023
Unprompted review
autoheaven.ca logo

Reply from autoheaven.ca

Thank you for your review! We appreciate your business!

Rated 1 out of 5 stars

Shake down

My experience was very similar to another reviewer. Booked an apt to have my car picked-up between 6-9pm. I got a call at 7:51pm that he was on another pick-up and would be a bit late. He showed up at 10:30 PM. I was offered $500 on the phone and after looking at my Cat Converter they offered me $200. I read the response from Dan to the other reviewer - and no one offered me a second price if my Cat was not original when I called for the quote. If you had told me, I wouldn't feel hustled. I am not a mechanic, I never changed my Cat Converter. I have owned my car 5 years and she is 23 yo. The tow truck was in my yard, it was10:30 pm and I needed my car gone and you dropped the pay out by $300. I will NOT recommend you because I think this is unprofessional practice.

UPDATE: I read your response and stand by my 1 star rating. You never responded to the fact that your driver showed up 1.5 hrs late! If you frequently do not pick up the cars you promise to, that is poor business practice and it disappoints customers. My car was picked up the next morning by a local scrapper who paid me the $400 he promised me sight and Cat Converter unseen!

July 26, 2023
Unprompted review
autoheaven.ca logo

Reply from autoheaven.ca

Thank you for leaving your review. Although we almost never get bad reviews, I feel in this case the driver failed to help you understand the reasoning behind the reduced value. In fact, the driver was told to decline purchasing the vehicle altogether to avoid reviews such as this.

We refuse to buy vehicles frequently when we discover a vehicle that is unacceptable to us, or not as described. We prefer not to the purchase, rather than upset a customer and we leave the low-balling to the professionals.

We looked into your file. Turns out your vehicle did have an aftermarket catalytic converter. We always ask our customers ahead of time if the catalytic converter is original or has been replaced. If the customer is unsure, we ALWAYS provide both options ahead of time.

Additionally, we considered your vehicle for parts, and upon arrival, the driver discovered that the rear glass was broken and the cloth convertible top was ripped. These convertible tops are rare and we were hoping to acquire one for our used parts inventory.

Upon checking the records of the call-taker, you never mentioned these issues. All that was mentioned that the shifter cable is broken and you were just recently driving this vehicle.

As a business, we have to ensure we purchase vehicles that have recycling value to us. There was no shakedown and we were simply following the guidelines outlined on our website. The link is below for your review:

https://autoheaven.ca/satisfaction-guarantee/

We hope you understand our position and please feel free to reach out to me discuss your situation if you would like any further clarification. I would please happy to assist.

I am available Mon-Fri from 9 am to 6 pm at the following number: 1-888-638-6067 ext 102

Dan Sullivan

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