The delivery it was ok with the guys in Ath,friendly people. Only one advice with the personal at the call centre (they need to have more responsibility) Otherwise everything ok! Greetings
Company replied
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See what reviewers are saying
Everything went smoothly until we picked up the car. The employees with whom I interacted with were nice and helped me out in what was the first second-hand car purchase in Belgium. I paid 250€ of ex... See more
Company replied
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good service
January 7, 2022
Unprompted review
Reply from Autohero België
Dear Imad,
Thank you for your nice review on this platform. We hope that everything went smoothly and that you are satisfied with your (nearly) new car. We wish you many more safe miles and a lot of fun driving it!
If you have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero team
Like it Shoud be
Ine One sentence: perfectly orginized and client friendly, top !
January 6, 2022
Unprompted review
Reply from Autohero België
Dear Hassan,
Thank you for your wonderful review. Sometimes no more words are needed. Therefore, on behalf of the entire team, we would like to thank you for the trust you have shown in us and would like to wish you many more safe kilometres and a lot of driving pleasure.
If you would have any further questions, please don't hesitate to contact us.
Kind regards,
The Autohero team
Met the expectations and more.
Met the expectations. Good customer service. Replied to questions, delivered on time and checked back if the car is OK. Didn't have that from a 'normal' garage last time I bought a second hand car.
First time I'm ordering a car on the internet and the experience was excellent.
I'd certainly recommend it.
January 6, 2022
Unprompted review
Reply from Autohero België
Dear Christophe,
Thank you very much for your kind words on this platform, we really appreciate your feedback. We always try to guide our customers through the buying process by being as transparent and clear as possible. We also regularly update you on the status of your case. We are very pleased to hear that you had such a good experience with us and we would like to thank you for your trust in Autohero.
We wish you many more safe kilometres and a lot of driving pleasure.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero team
Don’t trust the negative reviews
At first I was doubting to buy a car at Autohero by the reviews I read and by the fact that you can’t see the car before buying it. I did buy a car after all, I had very lovely people that called me almost every 2-3 days to keep me posted about the car! I knew when he was about to be checked, I knew when the car was going to the technical control, and delivery was super fast! I found out that almost all reviews I read were from people that Haven’t bought a car at Autohero, so don’t believe everything you read. In my opinion, I had excellent contact and an excellent car!
January 4, 2022
Unprompted review
Reply from Autohero België
Dear Ms. Clepkens,
Thank you for your lovely review on this platform. We really appreciate your opinion and thank you for your feedback. We always try to follow up your order from A to Z and keep you informed at all times. This way you can follow every step of the purchase process and estimate when you can expect the car at your doorstep. We are very pleased to hear that you had an excellent experience with us and that you are enthusiastic about your nearly new car.
We wish you many safe miles and a happy new year!
If you have any questions, please do not hesitate to contact us.
Sincerely, The Autohero team
Everything was wonderful.
December 24, 2021
Unprompted review
Reply from Autohero België
Wauw!
This is nice to hear. Thank you very much for your review.
Enjoy your new car and don't hesitate to contact us when you have a question.
The Autohero team
Reply from Autohero België
Beste mevrouw De Donder,
Wij danken u graag voor uw enthousiaste reactie op dit platform, wij appreciëren uw feedback ten zeerste. Fijn ook te horen dat onze service in de smaak is gevallen. Wij doen dan ook dagdagelijks ons best om u het zo aangenaam mogelijk te maken tijdens het bestelproces. Ook tijdens de levering en nadat de wagen is bezorgd, staan onze collega's telkens klaar om u te helpen indien nodig. Bedankt voor uw lovende woorden en graag wensen wij u nog heel veel rijplezier en veel veilige kilometers toe.
Alvast ook fijne kerstdagen en een vreugdevol eindejaar gewenst.
Indien u nog vragen heeft, aarzel niet om ons te contacteren.
Mvg, Het Autohero team
Reply from Autohero België
Dear Mr. Rodrigues,
Thank you for your positive reaction on this platform. We really appreciate your opinion. We strive to make every customer happy in finding their ideal car so we are very glad you had a good experience with us. We will also thank our drivers for the service they have provided and for their attention to detail.
We wish you very good luck with your new car and many more safe kilometres and would like to thank you for your trust in Autohero.
We also like to wish you a Merry Christmas and a Happy New Year!
If you would have any questions, please don't hesitate to contact us.
Kind regards,
The Autohero team
10/10
This was the fastest purchase I've ever done for a car and I'm still amazed on the quality of the service. Bravo!
December 9, 2021
Unprompted review
Reply from Autohero België
Dear Mr. Fernando,
Thank you for these kind words and for sharing your experience on this platform. We really appreciate your opinion so we are very glad that your car was delivered so quickly. We always try to inform our customers as good as possible and we always try to satisfy your wishes. We are convinced that we can amaze many more customers so don't hesitate to spread the word! We wish you many safe miles and a lot of driving pleasure with the car you bought with us!
If you would have any further questions, please don't hesitate to contact us.
Kind regards, The Autohero team
Great experience to work with Autohero
Great experience to work with Autohero, very professional, recommended
December 9, 2021
Unprompted review
Reply from Autohero België
Dear Mr. Debackere,
Thank you for your very positive review on this platform. We really appreciate your opinion so we would like to thank you for your time and effort. Also a big thank you for the nice words about our service, we always try to satisfy our customers for 100% so we are very glad that everything went smoothly and professionally. We wish you many safe miles and a lot of driving pleasure with the car you bought at Autohero!
If you would have any further questions, please don't hesitate to contact us.
Kind regards, The Autohero team
Good service and delivery
The process is pretty straightforward and helpdesk is very proactive in helping you along. Delivery was on Time and very helpful. The warranty is definitely a plus in comparison to buying from a private seller.
November 29, 2021
Unprompted review
Reply from Autohero België
Dear Mr. Greffe,
Thank you very much for your kind reaction here on this platform. We appreciate your opinion and we are very glad everything went smoothly. We also have different warranty formules indeed, so there can be a solution for every person's needs. If you have any questions regarding this warranty options, please don't hesitate to contact us.
We wish you a lot of good luck with your nearly new car !
Kind regards, The Autohero team
Very nice service
Very nice service, car was very fast with us! We recommend autohero!
November 27, 2021
Unprompted review
Reply from Autohero België
Dear Ms. Zabrocka,
We thank you for your positive review here on this platform. Nice to hear that the delivery went smoothly as well. We are also very glad to hear that you would recommend us to your family and friends. We thank you for your trust and wish you the best with your nearly new car!
If you would have any questions, please let uw know.
Kind regards, The Autohero team
Great experience
Great experience, great pre-sale, good communication & information flow, on-time delivery of the vehicle. 5 stars is not (yet) possible as no driving experience as so far (the day after car delivery)
November 25, 2021
Unprompted review
Reply from Autohero België
Dear Mr. De Leeuw,
Thank you very much for your kind reply on this platform, we really appreciate your opinion. We always try to reach a 100% customer satisfaction so we are very glad to hear that you had a positive experience with us so far. We wish you the very best with your nearly new car.
If you have any further questions, please don't hesitate to contact us.
Kind regards, The Autohero team
Great experience!
Very helpful and informative employees.
Purchase and delivery went perfect.
All-around great experience!
November 24, 2021
Unprompted review
Reply from Autohero België
Dear Mr. Vermeersch,
Thank you very much for your very positive response on this platform. We really appreciate your feedback so we can learn more about our clients and their experiences. We always try to reach a 100% customer satisfaction so we are really glad you experienced this also during your purchase process. We thank you for your trust and like to wish you a lot of luck with your new car.
If you would have any further questions, please don't hesitate to contact us.
Kind regards,
The Autohero team
I would like to share my experience…
I would like to share my experience with you.
I bought a used Mazda from them this year.
Payed for it, and waited for the delivery of the car in 2 weeks as advertised, however the car arrived after 6 weeks. Before payment I was contacted on a dayli basis but after thy received the transfer it was silence........ Sending numerous emails, making numerous calls. The same answer :"we are preparing the car for delivery," they say that the car is cleaned and inspected thoroughly before the delivery, but I belive it is not true.... The car was REALLY DIRTY when it was delivered, and it olso had multiple damages.
A few months after (last week) I started having mechanical issues with the car (the dashboard light up like a Christmas tree) so I took it to a Mazda dealer in my area. After diagnosis they said they must change a part in the engine compartment (I am not a mechanic).they said repair will cost in approximately 1000euro.
Considering that it was still in warranty, I submitted a claim to the seller (Autohero).
After more than 1 week with almost no contact this afternoon I received a email from them saying that they need a second opinion and they told me to contact an other garage......... How can I do that if the car is not OK to drive........
After my personal experience REALLY do not recommend. They are OK until they receive payment..... After that you are at their mercy
November 4, 2021
Unprompted review
Reply from Autohero België
Dear Mr. Hodan,
We are really sorry to hear that your experience wasn't like expected. We are doing the best we can to find a solution for the problems you have at your car. So far, we received the quotation and we proposed this one to our service department. As soon as we receive more news, we will contact you as soon as possible. Hopefully we can end this case with a more positive note than this one.
We will keep in touch. If you have any questions, please don't hesitate to contact us.
Kind regards, The Autohero team
Goog service
Despite some small problems regarding the condition of the car (everything was solved), I am more than happy of the service of Autohero. A special thanks to Arno for the delivery and to Asaad from the Customer Service for the patience and professionality.
October 27, 2021
Unprompted review
Reply from Autohero België
Dear Mr. Sarnino,
Thank you for your honest review on this platform. We really appreciate your feedback. We are sorry that the car was not quite as expected and we would like to excuse us for this inconvenience. Despite this problems you had, we are glad to hear that everything is solved now and that you are back on the road safe and sound. We will pass on the compliments to our colleagues Arno and Asaad, they always do the best they can to help our customers as good as possible.
We would like to wish you very good luck with your new car and if you have any questions, please don't hesitate to contact us again.
Kind regards, The Autohero team
At first I doubted a bit due to...
At first I doubted a bit due to not being able to see the car before buying, but with their 14 day pay back and 1 year guarantee I went with it. And i'm glad I did!! The car is in great condition, super clean and everything is just perfect. The driver was really friendly and helpful as well and the payment went smoothly. Everything went without any problem. I will definitely buy my next car with autohero again! Very statisfied customer.
October 26, 2021
Unprompted review
Reply from Autohero België
Dear Joni & Burak,
Thank you very much for your kind and honest response on this web platform. We are always glad to hear that everything went smoothly during the whole process. Of course each department at Autohero does the best they can to deliver your car between the given time and we always try to make sure that everything is communicated properly and transparently with you. We are very satisfied to read that you are happy with your new car and above all, that you have made the decision to buy your car at Autohero. We wish you very good luck with your car and a lot of safe kilometres. If you would have any questions, please don't hesitate to contact us.
Kind regards,
The Autohero team
NOT RECOMMENDED!
Before paying the money, they call you 10 times a day, but after that, you have to call 100 times to solve the delivery issues. If you want to buy a car from them prepare yourself for: delayed responses, long delivery time, no support for the issues, missing parts in the car, etc.
That was a very bad experience for me.
They also ask customers to write good reviews here to reward them! take care!
October 21, 2021
Unprompted review
Reply from Autohero België
Dear Alex,
We are very sorry to hear that your experience wasn't good at all. Despite the effort our team makes every day to find the perfect car for our customers, we are convinced we also tried to help you further. Could you please contact us concerning your reaction on this platform? We cannot find any records on this name so it's impossible to call you according to the problems you have mentioned. Of course, we always try to avoid these issues you've written here in your review. Therefore, we are willing to hear the whole story so we can avoid this in the future.
We are hoping to hear from you soon.
Kind regards, The Autohero team
My experience was very good, timing and service perfect.
My experience was very good, from the first step the autohero team are very réactif.
Also I receive my car in the good time perfectly with a nice service. I recommend autohero
October 18, 2021
Unprompted review
Reply from Autohero België
Dear Sir Flesh,
Thank you very much for your kind review on this website. We really do appreciate your feedback. We are glad that you had a very good experience with Autohero and the service we provided. Thank you for recommending Autohero, we love to thank you for spreading the word and wish you all the good luck with your new car.
If you might have any questions, don't hesitate to contact us again.
Kind regards,
The Autohero team
It was the1st experience to buy a car…
It was the1st experience to buy a car online!
Am very satisfied with the service: friendly people, smooth communication and free home delivery what is very very convenient!
Highly recommended !
September 21, 2021
Unprompted review
Reply from Autohero België
Dear Ms Bazutova,
Thank you for your beautiful review on this website. We are very glad to hear that you are happy with the service we've provided you. We always try to satisfy our customers by giving the right information and advice, by communicating clearly and transparently, so we always hope this can be appreciated by our customers. Therefore, we thank you for your kind feedback and we wish you very good luck with your new car.
Kind regards,
The Autohero team
Avoid
Getting my car delivered was not a problem. Unfortunately, the car's brake pads had been badly worn out since the beginning (and made a loud squeaking noise) and the engine oil obviously had not been topped up for the maintenance check.
I have been in communication with my garage and AutoHero now for almost a month (!), trying to get them to pay for the needed repairs out of my warranty. I am not able to drive my car due to safety concerns at this point. AutoHero is not helping at all.
Whenever I send a message to somebody from AutoHero, there is zero follow-up unless I urge them multiple times, and the people at customer support don't share information amongst themselves and hardly ever help (with some exceptions). This whole experience has been a nightmare.
After buying the car, I immediately got nudged toward giving a positive review to win vouchers (if the review was positive). I don't want vouchers. I want my car to work.
Avoid.
August 27, 2021
Unprompted review
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