I bought from your online store [order #PED6TIY0W] a set of "CPC200-Tbox Plus Android 12.0 Internet AI Box-Wireless Apple Carplay & Android Auto" on 2023/04/20. The product has been working great... See more
Company replied
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See what reviewers are saying
I'll leave my feedback here. I've been using the product for about one year and had never experienced any problems. Today, however, I had a small, trivial issue: a setting on the box was preventing th... See more
Company replied
I updated CPC200 and got error after update. QR code remained on the screen and could not move nor deleted. It's annoying and disturbing. I sent email to support team, and exchanged several respons... See more
Company replied
Carrying CarPLay on my Tesla 2001, it works and has fully support on CarPlay apps. It works in a brrowser but it is relatively fast in reaction to touch and clicks I'm sure with newer Tesla platform i... See more
Company details
Written by the company
We are committed to producing a high-end, cost-effective CarPlay Adapter Dongle. We have a factory and independent R&D team to design and produce exclusive private model products with customized configurations with quality products, excellent pre-sales and after-sales service, and many years of market experience. Autokit Carplay has achieved brilliant achievements, gained huge sales, and a good reputation all over the world.
Contact info
4.8
Excellent
146 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent support
Excellent support, quick response and nice representative “Coco“!
April 1, 2025
Unprompted review
Reply from Autokitcarplay
Thank you so much for your kind words! We're thrilled that we were able to provide excellent support and a quick response. It's our mission to always meet and exceed your expectations, and we look forward to serving you again soon.
Reply from Autokitcarplay
Thank you very much for your kind words. We’re committed to providing top - notch service. If you need any further assistance, please don’t hesitate to reach out.
Audio sync issue fixed
Estella from customer support was incredibly helpful. I had issues with the audio playing out of sync on my Tbox UHD. She sent me a file that re-configured my box and as soon as it rebooted it fixed my issue. Her support was fast and effective, I am very satisfied with this purchase :)
March 22, 2025
Unprompted review
Reply from Autokitcarplay
Thank you from the bottom of our hearts for this wonderful review! We're overjoyed that Estella's quick responses helped solve your issues. Your satisfaction is our biggest motivation. If you need anything in the future, don't hesitate to reach out. We'll be here with open arms!
Coco is amazing
Coco is amazing. I received my TBox and needed assistance and like clockwork a fast response came through addressing every potential obstacle. The TBox is amazing. Makes my lunch breaks and entertainment experiences 5 star.
All thanks to Coco.
March 20, 2025
Unprompted review
Reply from Autokitcarplay
We are overjoyed to hear about your wonderful experience with Coco and our TBox! Your kind words are not only a testament to
her dedication but also a huge motivation for our entire team. We're thrilled that our product has enhanced your lunch breaks and entertainment to a 5 - star level.
We truly appreciate your support and are committed to maintaining this high standard of service. If you have any more questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Product support
I had a single experience with their customer service, and I can say that I was satisfied. The information I received was quick and clear.
February 10, 2025
Unprompted review
Reply from Autokitcarplay
Thank you so much for taking the time to share your positive experience with our customer service! We're thrilled to hear that you were satisfied with the quick and clear information you received.
Our team works hard to ensure every customer interaction is efficient and helpful, and it's rewarding to know that our efforts have paid off for you. Whether you have more questions in the future or need assistance with something else, please don't hesitate to reach out.
We look forward to serving you again!
I'm getting personal help
I'm getting personal help with my product and professional guidance if I'm facing a problem with the product I purchased
January 1, 2025
Unprompted review
Reply from Autokitcarplay
We're truly delighted to hear that you're receiving personalized assistance with your product, along with professional guidance whenever you encounter issues. This is exactly the kind of support we strive to offer every customer.
Our aim is to ensure that you not only have a seamless experience with the product you've purchased but also feel confident and well - informed throughout your journey with it. Should any new questions or concerns arise in the future, our team is just a message or call away.
Thank you for sharing this positive feedback. It means a great deal to us and helps us stay motivated to maintain and improve our service standards.
Perfect product
The product does everything you expect. Quick amd easy installation and Quick connectivity
January 2, 2025
Unprompted review
Reply from Autokitcarplay
We're thrilled to hear that our product has met your expectations so well! It's great to know that the installation process was a breeze and the connectivity is swift. We strive to offer top-notch user experiences, and your feedback is a huge encouragement to us. If you have any further thoughts or suggestions, or if you encounter any issues in the future, don't hesitate to let us know. We're always here to assist. Thanks again for choosing our product!
Very happy with the product perfect…
Very happy with the product perfect performance for the customer service. My Kia ev6 earth 2023 model car is turn to be fully entertainment system kids are happy playing games and watching YouTube and I am happy watching football on my IPTV.
Carlinkit Tbox Max - Android 13.0 CarPlay AI Box For Wireless CarPlay & Android Auto USB model I am fully recommend to everyone you will not disappointed trust me.best thing ever thanks
November 21, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your wonderful review and high praise! We're delighted to hear that the CarLinkKit Tbox USB is performing perfectly for you and that it has transformed your Kia EV6 into a full entertainment system. It's great to know that both you and your family are enjoying the feature
We truly appreciate your strong recommendation. Your feedback inspires us to keep providing top-notch products and customer service.
If you have any more questions or need further assistance, please don't hesitate to reach out.Thank you again for your trust and support!Have a fantastic day!
This Box is great
This Box is great. I am very happy with it.
As well the support is great and very fast.
December 18, 2024
Unprompted review
Reply from Autokitcarplay
I'm glad to hear that you're so satisfied! We've always been committed to providing users with high-quality products and fast, attentive support. If you have any further questions or new requirements during the subsequent usage, feel free to contact us at any time. We hope you continue to enjoy the convenience and fun brought by this product!
Great Support
Really fast response-times, friendly support and detailled manual for FW-Upgrade. 10/10 recommended
December 17, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with our fast response times, friendly support, and detailed manual for firmware upgrades. Your 10/10 recommendation means a lot to us!If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!Have a fantastic day!
Box doesn't start anymore
I had a problem with my box it didn't start anymore so I turned to customer service my contact person was Estella she helped me with everything and sent me instructions how to do something to make the box work again and it worked I am very satisfied with the customer support!
Many thanks to Estella
December 10, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your wonderful review! We are truly delighted to hear that our service has met your expectations. Your satisfaction is our top priority, and we will continue to strive for excellence in every aspect. We look forward to serving you again in the future. Have a great day!
Still New to the Product
CarLinkKit Product bought on Amazon. Package came well and the instructions are clear, you search for YouTube you will get a lot of videos on how to connect and so on. But Updating the firmware I had some difficulties, from the site when you download it takes me to version in 2023. And it was getting stuck to update the firmware. So after a little research found out for the latest version you have to send the email to the Support team from there you can update the firmware using Offline Method. Even after updating I had difficulties with connection and loading. At the end it was a simple thing as the cable which came with the device in the box was a faulty one. So I changed the cable and now it is working fine. Throughout the time the support team ( Coco) was there giving advice.
December 2, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your detailed review and feedback! We're glad to hear that you were able to resolve the issue with the firmware update and the faulty cable. It's also wonderful to know that our support team, particularly Coco, was able to assist you throughout the process. Your feedback is invaluable to us, and it helps us improve our products and customer service. If you have any more questions or need further assistance, please don't hesitate to reach out. We hope you continue to enjoy using CarLinkKit!Have a great day!
Great and helpful after market service
Great and helpful after market service. Thanks to Estella!
November 15, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your glowing review! We are truly overjoyed to hear that our product and service have met and even exceeded your expectations. Your satisfaction is our top priority, and we will continue to strive for excellence. We look forward to serving you again in the future.
Amazing service
Excellent product and 5 star customer support. Special thanks to Nikki for the quick and effective help.
November 5, 2024
Unprompted review
Reply from Autokitcarplay
thank you so much for your high praise! We'll keep providing great products and services. Nikki will be happy to hear that.
Autokitcarplay great service
When i placed an order i got a message Saying the product I ordered was out of stock. I let it go but after some time I started to worry. In my case Nikki was the one helping me. Providing information and reassuring the package was already being shipped and if it would not arrive Autokitcarplay would come with a solution. Great service, patience and communication. Thanks again!
October 17, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for your feedback! We're glad to hear that Nikki was able to provide excellent service and keep you informed. Your satisfaction is our top priority, and we appreciate your patience. Thanks again!
Very supportive service, thanks Coco
I needed support after a firmware update which failed to get the carkinkit activated again. The support was very responsive and supportive, thanks to Coco! The carlinkit iscrunning again.
October 21, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your heartfelt feedback! We're incredibly glad that Coco was able to help get your Carlinkit up and running again. Your satisfaction is our top priority, and it's wonderful to know that our support team made a difference. We really appreciate your patience and trust in us. If there's anything else we can do for you, please don't hesitate to let us know. Thanks again for your kind words!
Good and useful help given
Staff Nikki gave me very detailed information to repair my carlink kit. I tried and it was working again. Very good effort.
October 21, 2024
Unprompted review
Reply from Autokitcarplay
Thank you for your feedback! We're glad to hear that Nikki was able to help and that your carlink kit is working again.
support after a factory reset…
I needed support after a factory reset to get the carkinkit activated again. Pleasantly supprised by the customer service agent Rita who helped me out to get it running again.
October 18, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your kind words and positive feedback. We are delighted to hear that we were able to solve your problem effectively. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or needs, please don't hesitate to reach out to us.
Turned out to be a bad experience
Update 15 Nov 2024
Unfortunately support is not quite good. After advising me to change some settings, I could not connect anymore to Android Auto!
Then I has been informed that my device has become faulty, and that I need to buy a new one!
I am hereby asking for a complete refund, please.
-------------------------------
Thank you Coco for your assistance and quick reply!
Appreciated!
Just a suggestion, room for improvement 😊
Search your records by Customer's email to know the purchase date instead of asking the customer for it.
Thanks again, stay blessed!
October 21, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your kind words and valuable feedback! I'm really glad to hear that we are able to assist you quickly. Your suggestion about searching our records by the customer's email to find the purchase date is very insightful and something we can definitely look into improving. We always strive to make our service more efficient and convenient for our customers, and your input is incredibly helpful in achieving that.
Excellent customer service
I am very happy with how fast Rita responded to my e mail and her readiness to offer assistance is impressive
October 11, 2024
Unprompted review
Reply from Autokitcarplay
Thank you so much for your kind words and positive feedback. We are delighted to hear that we were able to solve your problem effectively. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or needs, please don't hesitate to reach out to us.
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