Automotive Workwear, Inc. Reviews 

2,911
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

BUYERS BEWARE!!! I ordered 3 large shirts. As soon as I realized what I did I tried to cancel the order. You cannot cancel it. I had to wait for them to be shipped and go through the return process.... See more

Rated 5 out of 5 stars

We work around corporate jets, so we bought 5 each of the AB12BK, scratchless belt buckle for the guys in the shop. Great quality belt's. I'll buy another set the next time. When tightening, loved t... See more

Rated 5 out of 5 stars

I've purchased my auto shop uniforms each year from Automotive Workwear, Inc for about 8 years. It is more economical to purchase uniforms each year and launder them ourselves than sign up with a uni... See more

Rated 2 out of 5 stars

It was difficult to relate the sizes shown to my actual chest size, waist size and leg length. So, unfortunately, the item I received was not a good fit. They accepted a return, but did not refund s... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Automotive Workwear is based in the San Francisco Area of California. From our humble beginnings in 1997, Automotive Workwear has grown to become the largest internet distributor of Red Kap work apparel in the United States today. Without question AutomotiveWorkwear.com has become the absolute authority on work apparel. We stand behind every product and service we sell with our 100% Customer Satisfaction Guarantee. We want your complete satisfaction, period.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

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3.0

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Rated 3 out of 5 stars

Like the quality of the products I buy…

Like the quality of the products I buy it just takes a long time for orders to arrive.

May 6, 2018
Unprompted review
Automotive Workwear, Inc. logo

Reply from Automotive Workwear, Inc.

Hello Mr Brooks,

Please accept our apologies for that delay. The pant you ordered has proven to be this years most sought after product, we totally under estimated the popularity of it. Again our apologies for the inconvenience. Thank you, Kevin

Rated 5 out of 5 stars

Ordering online was quick and easy

Ordering online was quick and easy. Was impressed with the emails I received keeping me updated on my shipment. Order arrive on time. The work smock is great. I had my company name embroidered on back. Is a great marketing tool. Is very comfortable and easy to clean. Will be ordering one of each color in the near future.

May 6, 2018
Unprompted review
Rated 1 out of 5 stars

I received an item that is defective…

I received an item that is defective and unlike the same item I’ve ordered several times in the past and have not had any positive resolution to the issue.

May 6, 2018
Unprompted review
Automotive Workwear, Inc. logo

Reply from Automotive Workwear, Inc.

Hello Mr. Savala,
Please accept our apologies. We understand you are not happy with the purchase, on Monday, we will refund your entire purchase back to your Paypal account. That Jacket is made differently today compared to 10 years ago, and we are sorry you are not happy with the change.
Our records also indicate that this is your first order and not several as you state. We are unable to find any order using your email address, shipping or billing address, or your name in our system. So we do not agree with your statement of: “I’ve ordered several times in the past and have not had any positive resolution to the issue.’ All our products have a lifetime guarantee against manufacturer defects, and our satisfaction guarantee. We stand behind every product that we sell. Again, please accept our apologies for your unpleasant experience with us. Thank you. Kevin

Rated 5 out of 5 stars

My shirts I ordered came out excellent

My shirts I ordered came out excellent, name tags were very nicely stitched. Only took about a week to come. I've washed them plenty of times an all tags are still on there. Thank you will def use you guys again for my shirts with embroidery.

May 4, 2018
Unprompted review
Rated 5 out of 5 stars

This is the place where I purchase all…

This is the place where I purchase all of my workwear. They always have everything I'm looking for and it's all top quality. They have great prices and the shipping is extremely quick. I can get free uniforms at work but as you know it's a pain dragging your dirty uniforms back and forth and never getting back what you turn in. I've been purchasing my own uniforms here for the last twenty years and never looked back.

May 4, 2018
Unprompted review
Rated 5 out of 5 stars

Pants are durable

Pants are durable, plenty of room to move around, like that the waist has a little stretch to it, since this brand usually runs a little small but with this feature it makes for a comfortable waist.

May 1, 2018
Unprompted review
Rated 4 out of 5 stars

Very well made

Very well made, good price and fast shipping. The only complaint is the hems that they do are awful. They start to shed after the first wash and my husband always has strings sticking out by his shoes. But for work, they will do. That's the reason 4 not 5 stars.

April 30, 2018
Unprompted review
Rated 5 out of 5 stars

Quality and Fair Pricing

I've purchased my auto shop uniforms each year from Automotive Workwear, Inc for about 8 years. It is more economical to purchase uniforms each year and launder them ourselves than sign up with a uniform service. Have been happy with how well they hold up and will continue doing business with them

April 30, 2018
Unprompted review
Rated 5 out of 5 stars

great

great, price , service , product , world class!

April 30, 2018
Unprompted review
Rated 3 out of 5 stars

Very poor communication

Very poor communication from the company. Items I ordered were out of stock but only learned this after calling customer service asking about the status of my order placed over two weeks earlier. I was told they would check with the manufacturer and get back to me via email with a projected delivery date. I have been waiting a week now for that email.

April 29, 2018
Unprompted review
Automotive Workwear, Inc. logo

Reply from Automotive Workwear, Inc.

Hello Mr. Matthews,

Please accept our apologies. Thank you for bringing this matter our attention, we do have a dedicated customer service team to respond to customer issues. I have also forwarded your comments to our customer service manger for review as to what happened in your case. Your order did ship on Friday and that tracking number is FedEx: 037205681097293. We will have a customer team member contact you via phone, and verify the correct spelling of your email which could be one reason you are not getting our emails. Also, please make sure our emails are in your safe receivers list in your mail client as some of our emails are pick up as spam. By this point you should have received about 6 emails from us on your order. The latest being the tracking number. In any event, We have refunded your shipping charges, which should post in a day or two back to PayPal. Again, I do apologize that in this instant we have failed to meet your expectation. Thank you, Kevin

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