Autonomous Inc Reviews 

2,912
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the office furniture, noting that the standing desks and ergonomic chairs provide exceptional comfort and durability during long daily work sessions. People also deeply appreciate the responsive and helpful support team, mentioning that staff members resolve any questions or technical problems promptly and efficiently. However, some people mentioned that products occasionally arrived damaged or with missing components during the shipping process. Others noted that the replacement and communication process could sometimes feel quite slow and frustrating when trying to resolve these delivery issues.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent build quality, durability... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were responsive,... See more

Staff

Clients share positive opinions on staff, frequently highlighting helpful representatives who answer... See more

User experience

People report positive experiences with user experience, highlighting smooth ordering processes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You cannot always say "You get what you pay for", but in this case you do. These chairs are fantastic, and while expensive, when you work from home or sit at a computer all day, the difference betwee... See more

Company replied

Rated 5 out of 5 stars

The Autonomous Core desk and chair set has been a great addition to my home office. The desk feels solid and stable even at full height, and the electric adjustment is smooth and quiet — no jarrin... See more

Company replied

Rated 5 out of 5 stars

Amazing chairs and incredible support. I had two Autonomous ErgoChair Pro since 2023. They came in perfect condition and we've been using tem >13h a day. When I needed support because my order... See more

Company replied

Rated 5 out of 5 stars

Have their Ergo chairs for a long time (6+ years). Still working great. The only complaint I have is their website. I needed to replace one caster on the chair, but because the system requires model n... See more

Company replied


Company details

  1. Office Equipment Supplier

Written by the company

The Everything Store for WFH ✨Best prices on a wide selection of high quality products. 🎉Log-in to access the best prices today! We build products for you to #worksmarter. Join the movement. #iamAutonomous #beAutonomous #autonomousdotai. Autonomous engineers stuff that frees you up to be adventurous. Let life take centre stage - go on impromptu getaways, take in the sights and see the world around you. For the world to truly be at your fingertips, you need the right tools.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,912)

340 reviews in the last 12 months

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Rated 5 out of 5 stars

The Autonomous Core set

The Autonomous Core desk and chair set has been a great addition to my home office. The desk feels solid and stable even at full height, and the electric adjustment is smooth and quiet — no jarring or shaking when moving between sitting and standing positions. Cable management is thoughtful, keeping the whole setup looking clean.

The chair pairs well with it: good lumbar support, breathable mesh back, and the armrests adjust easily enough to actually get comfortable rather than just approximate it. Assembly for both pieces was straightforward with clear instructions and included tools.

After weeks of daily use, it’s held up well through long work sessions. Great value for the quality, and the whole setup makes switching positions throughout the day feel effortless rather than like a chore. Highly recommend for anyone setting up a home office that needs to handle real, everyday use.

August 9, 2026
Autonomous Inc logo

Reply from Autonomous Inc

Appreciate for taking the time to leave this thoughtful review! We're thrilled to hear that the desk and chair set is making your daily routine easier and more comfortable.

Enjoy your new setup, and please let us know if you ever need anything!

Rated 5 out of 5 stars

Great customer service

Great customer service. I recently made a purchase but accidentally put in the wrong email and wanted to cancel my order as I had changed my mind about the purchase. The team was able to quickly update the email and also process the cancellation.

August 17, 2026
Unprompted review
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Reply from Autonomous Inc

Thank you for the great feedback! We're glad we could resolve the email update and cancellation smoothly for you.

Rated 1 out of 5 stars

Unclear guide and poor quality control

Assembly guide was incredibly unclear and screw holes weren't properly drilled. Support tried their best, but I wouldn't recommend people stress themselves out when there is better options. The cable management that comes with is incredibly poor quality as well

August 12, 2026
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Reply from Autonomous Inc

We’re sorry the setup was frustrating and the product condition did not meet expectations. We’ll share your comments with our team for further review and support!

Rated 5 out of 5 stars

Good product quality

Fast shipping, very good packaging, easy to assemble and very sturdy build

August 12, 2026
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Reply from Autonomous Inc

Thank you so much for the review! We're thrilled that you're happy with the fast shipping and sturdy quality.

Rated 5 out of 5 stars

2nd mesh ergo chair purchased

2nd mesh ergo chair purchased. I now have one for my home and work offices.

August 9, 2026
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Reply from Autonomous Inc

Having one for both offices is the ultimate setup. Thanks for trusting us again, and enjoy your workspace!

Rated 5 out of 5 stars

Great Support

Quick responses, great customer service

August 13, 2026
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Reply from Autonomous Inc

Making things smooth and quick for you is what we're all about. Hope you love the setup!

Rated 5 out of 5 stars

Favorite new desk!

The desk arrived within a few days, I was able to put it together without my husbands help and it only took about an hour by myself, great desk and it is sturdy and quiet!

August 13, 2026
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Reply from Autonomous Inc

Solo-assembled? Impressive! So happy to hear the setup was a breeze and that you're loving the smooth, quiet desk.

Rated 3 out of 5 stars

Honestly

Honestly, nothing bad at all except for the install guide that was for the incorrect model. I have setup these up a few times so it wasn’t an issue for me. Newbies might get frustrated a few times.

August 7, 2026
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Reply from Autonomous Inc

Thank you for sharing your feedback! We're sorry about the manual confusion. Our team has just reached out to you via email to support and get things right!

Rated 5 out of 5 stars

It's my 2nd chair and I love it

It's my 2nd chair and I love it! It was delivered promptly.

August 6, 2026
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Reply from Autonomous Inc

Welcome back, and thank you for the glowing review! Knowing our delivery was on point and the chair is treating you well totally made our day.

Rated 5 out of 5 stars

Tacy was great and responded promptly…

Tacy was great and responded promptly with the correct information and guide to resolve my issue. Well done!

August 11, 2026
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Reply from Autonomous Inc

Awesome to hear! We'll be sure to pass your kind words along to Tacy. Thanks for taking the time to share your experience with us!

Rated 5 out of 5 stars

Great desk honestly!

I am thoroughly pleased and impressed with the quality of this desk. I’d recommend purchasing it if you want a standing desk

August 6, 2026
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Reply from Autonomous Inc

Thank you for sharing this! Delivering exceptional quality is our top priority, and we’re delighted to know you’re loving your standing desk.

Rated 5 out of 5 stars

Customer Service

Have had the same chair for 4 years, before having a part finally break on me. Contacted Customer Service where Ashley was very helpful & got me what I needed.

August 10, 2026
Unprompted review
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Reply from Autonomous Inc

We're so glad we could help! Thank you for trusting us and taking the time to share your experience.

Rated 5 out of 5 stars

Great chair and desk

Very happy with the standing desk and chair (ErgoChair Ultra 2). Autonomous produces high quality office furniture in a world where there are many furniture sellers that do not. A reliable brand.

August 5, 2026
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Reply from Autonomous Inc

Seeing feedback like this truly makes our day! We’re beyond thrilled that you’re loving your ErgoChair Ultra 2 and desk setup. Enjoy your workspace! 🚀

Rated 5 out of 5 stars

terrific human service

service team was johnny on the spot with a color change to my order. EZ PZ, ty!

August 6, 2026
Unprompted review
Autonomous Inc logo

Reply from Autonomous Inc

Easy peasy indeed! Thanks for the shoutout, and we’re so happy we could help get your order sorted.

Rated 5 out of 5 stars

Great customer service

Update: Alice T. at Autonomous saw my review, and promptly resolved it by shipping me out a new tabletop. Thank you Alice and Autonomous team!

Overall, I like the desk. The table top lacquer came cracked, and there’s not a good way to just get a new table top without replacing the whole desk.

August 5, 2026
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Reply from Autonomous Inc

Thank you for the feedback! We’re so sorry about the cracked tabletop. Our support team has just sent you an email to get this fixed right away.

Rated 5 out of 5 stars

Fast shipping and Beautiful Desk

Very fast shipping, and the desk was well wrapped. The desk is beautiful and everything works as expected. Very happy with my purchase!

August 1, 2026
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Reply from Autonomous Inc

Thank you so much for the wonderful review! We’re thrilled to hear that your desk arrived quickly, was well-packaged, and is working great for you.

Rated 1 out of 5 stars

Delivered damaged product

Delivered damaged product, with prior experience have ordered directly with autonomous.ai , proved me wrong.

On top, have to drop this heavy package at FedEx as pick up they were charging me. Lost trust.

August 5, 2026
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Reply from Autonomous Inc

We’re deeply sorry for the damaged item and the inconvenience with the FedEx drop-off. We’ve just sent you an email to get this sorted out for you right away. Please check your inbox!

Rated 5 out of 5 stars

Great experience and product!

Easy to order. Quick delivery and it looks fantastic!

August 4, 2026
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Reply from Autonomous Inc

Short, sweet, and made our day! Thank you so much for the feedback. We’re thrilled you're loving the new look.

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