Autonomous Inc Reviews 

2,913
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the office furniture, noting that the standing desks and ergonomic chairs provide exceptional comfort and durability during long daily work sessions. People also deeply appreciate the responsive and helpful support team, mentioning that staff members resolve any questions or technical problems promptly and efficiently. However, some people mentioned that products occasionally arrived damaged or with missing components during the shipping process. Others noted that the replacement and communication process could sometimes feel quite slow and frustrating when trying to resolve these delivery issues.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent build quality, durability... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were responsive,... See more

Staff

Clients share positive opinions on staff, frequently highlighting helpful representatives who answer... See more

User experience

People report positive experiences with user experience, highlighting smooth ordering processes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You cannot always say "You get what you pay for", but in this case you do. These chairs are fantastic, and while expensive, when you work from home or sit at a computer all day, the difference betwee... See more

Company replied

Rated 5 out of 5 stars

The Autonomous Core desk and chair set has been a great addition to my home office. The desk feels solid and stable even at full height, and the electric adjustment is smooth and quiet — no jarrin... See more

Company replied

Rated 5 out of 5 stars

Amazing chairs and incredible support. I had two Autonomous ErgoChair Pro since 2023. They came in perfect condition and we've been using tem >13h a day. When I needed support because my order... See more

Company replied

Rated 5 out of 5 stars

Have their Ergo chairs for a long time (6+ years). Still working great. The only complaint I have is their website. I needed to replace one caster on the chair, but because the system requires model n... See more

Company replied


Company details

  1. Office Equipment Supplier

Written by the company

The Everything Store for WFH ✨Best prices on a wide selection of high quality products. 🎉Log-in to access the best prices today! We build products for you to #worksmarter. Join the movement. #iamAutonomous #beAutonomous #autonomousdotai. Autonomous engineers stuff that frees you up to be adventurous. Let life take centre stage - go on impromptu getaways, take in the sights and see the world around you. For the world to truly be at your fingertips, you need the right tools.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,913)

340 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience and product!

Easy to order. Quick delivery and it looks fantastic!

August 4, 2026
Autonomous Inc logo

Reply from Autonomous Inc

Short, sweet, and made our day! Thank you so much for the feedback. We’re thrilled you're loving the new look.

Rated 5 out of 5 stars

The desks and chairs arrived in great…

The desks and chairs arrived in great condition and were easy to assemble. The product quality is top notch.

August 3, 2026
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Reply from Autonomous Inc

Hi Mark, thank you so much for your review! We're so glad to hear that your desks and chairs were easy to set up, and met your quality expectations.

Rated 5 out of 5 stars

good chair

good service and even great chair

July 30, 2026
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Reply from Autonomous Inc

Appreciate your lovely feedback! Enjoy your setup, and thanks for choosing us!

Rated 4 out of 5 stars

great product

great product. Now as easy to setup as I was hoping but also nothing to complicated. I've not yet figured out how to best adjust the back rest but overall great for long days office work.

July 29, 2026
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Reply from Autonomous Inc

We're glad the chair is keeping you comfortable through long workdays.

If you need any tips on adjusting the backrest, just reach out to our support team and we'll be happy to help. Enjoy your chair!

Rated 5 out of 5 stars

I got the ErgoChair Ultra 2 Plus

I got the ErgoChair Ultra 2 Plus, great product and shipped fast to my house. I like having a well made competitor to the "big" names in this sector.

July 3, 2026
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Reply from Autonomous Inc

We're super proud of the ErgoChair Ultra 2 Plus, so knowing that you love it and that it arrived quickly means everything to us. Hope it serves your setup well for years to come!

Rated 5 out of 5 stars

Fast delivery!!!!

July 23, 2026
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Reply from Autonomous Inc

Thank you for the awesome feedback! Speedy delivery is always our priority. Hope you love your new product! 🎉

Rated 5 out of 5 stars

Great overall experience no complaints

Great overall experience no complaints, 3 desk I bought from you guys and will continue to buy more.

July 10, 2026
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Reply from Autonomous Inc

Wow, 3 desks and counting! Thank you so much for being such a loyal customer and for taking the time to share this. We’re so glad we could deliver another great experience for you!

Rated 5 out of 5 stars

Fantastic for working from home all day

You cannot always say "You get what you pay for", but in this case you do. These chairs are fantastic, and while expensive, when you work from home or sit at a computer all day, the difference between these and, say, the $100 amazon gaming chairs is night and day. 100% worth it, my back and posterior are both so much better off after a long day in the home office.

July 11, 2026
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Reply from Autonomous Inc

Thank you so much for the fantastic review! Investing in your back health makes a night-and-day difference when working from home. We're thrilled our chair is keeping you comfortable all day long.

Rated 5 out of 5 stars

Good support experience for replacement part order

Reached out to their support for a replacement seat for my six year old chair. They were able to very quickly help me get the replacement part ordered. Very helpful support team member, and quick process.

July 15, 2026
Unprompted review
Autonomous Inc logo

Reply from Autonomous Inc

We're glad to help get that replacement seat sorted for your six-year-old chair! Our team is always here to help keep your setup running smoothly for years to come.

Rated 5 out of 5 stars

Everything was perfection

Everything was packaged to perfection. Everything was in perfect condition when I received it and I had someone come help me assemble it and it was easy peasy. I just love it!!!

June 19, 2026
Autonomous Inc logo

Reply from Autonomous Inc

It’s wonderful to hear that everything arrived in perfect condition and that assembly was a total breeze!

Thank you for the love, and we hope you enjoy your new setup.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, clear instruction

July 9, 2026
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Reply from Autonomous Inc

Shipping your order quickly and making setup a breeze is always our goal. Enjoy your new workspace!

Rated 5 out of 5 stars

Ashley is the best

Ashley is the best! She answered all my questions and made sure all my issues were addressed with ordering replacement parts for my chair.

July 9, 2026
Unprompted review
Autonomous Inc logo

Reply from Autonomous Inc

Appreciate your 5-star review! Ashley is indeed a rockstar, and we're so glad she could get your replacement parts sorted out quickly.

Enjoy your chair, and don't hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Ashley was a hero

Ashley was a hero, and saved me during a crisis. She was able to resolve all my concerns and was kind when i made mistakes. Make my experience phenomenal. Thank you!!

July 6, 2026
Unprompted review
Autonomous Inc logo

Reply from Autonomous Inc

Thank you for the amazing review! We're so proud of Ashley for turning things around and making your experience so positive.

Rated 5 out of 5 stars

The delivery was on time and I was able…

The delivery was on time and I was able to put the chair together fairly easily, needed help from one person but overall the instructions were easy to follow. I used the chat only once to get help and the service was quick and resolved my issue.

June 29, 2026
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Reply from Autonomous Inc

Awesome to hear! We love knowing that the delivery was on time, the instructions were easy to follow, and our team got your issue sorted fast.

Thanks for choosing Autonomous!

Rated 5 out of 5 stars

Love my Intern

Love my Intern. What a fun little desktop companion!

June 22, 2026
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Reply from Autonomous Inc

Appreciate this! So glad your new desktop companion is making work a bit more fun. Thanks for spreading the love!

Rated 1 out of 5 stars

The up/down functionality is not…

The up/down functionality is not working!

June 30, 2026
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Reply from Autonomous Inc

We're so sorry about this! Our support team has just sent you an email to help fix the up/down issue.

We'll get this sorted for you!

Rated 5 out of 5 stars

This is quite honestly a great chair…

This is quite honestly a great chair and easy to assemble. I got the ErgoChair Pro. Customer service is also very responsive and helpful.

June 25, 2026
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Reply from Autonomous Inc

Thank you so much! We're thrilled to hear you're loving your ErgoChair Pro and that assembly was a breeze. We'll pass the compliments along to our support team!

Rated 5 out of 5 stars

I received the exact same chair nany…

I received the exact same chair nany years as a Christmas gift. I wanted to get a chair for my son. As we were doing the small amount of assembly, it occurred to me, the design is exactly the same. "Wht mess with perfection!"

June 28, 2026
Autonomous Inc logo

Reply from Autonomous Inc

What an amazing story! Thank you for the loyalty and the awesome review. We love knowing that our timeless design is now keeping your son comfortable too.

Enjoy the new set up!

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