At the time of writing - Order placed on 26th June. Received comms on 6th June stating error with order and order hasn't shipped unless I pay an extra amount. Telephoned me with automated pa... See more
Company replied
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See what reviewers are saying
Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ord... See more
Company replied
Spare part was good quality and very well packed and fitted perfectly. Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, i... See more
Company replied
Ordering from Autopartspro for me was a risk at beginning because I did not know the firm. Once I ordered I find them very professional. My package was visible online from the day it was sent to me. O... See more
Company replied
Company details
Written by the company
Your car parts shop for ✓ low-priced auto parts ✓ brakes ✓ filters and more - we have almost everything for your vehicle at attractive prices
Contact info
United Kingdom
- trust@autopartspro.co.uk
- autopartspro.co.uk
3.8
Great
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good company to purchase from
Good company to purchase from, order dealt with and delivered promptly
September 15, 2022
Reply from Autopartspro - Great Britain
Hi Robert!
Thank you very much for the kind words. Please, feel free to contact us if you have any questions.
Best regards,
Autopartspro Team
Sent the wrong part
September 9, 2022
Reply from Autopartspro - Great Britain
Hi,
We are sorry for any inconvenience caused. Our quality control team will contact you in shortest terms in order to specify the issue occurred and provide you with help.
Best regards,
Autopartspro Team
I ordered a window wiper motor for my…
I ordered a window wiper motor for my daughters car citron Ds3. You sent totally the wrong part she couldn't drive her car with no windscreen wipers and as a result she nearly lost her job! so thanks for the mix-up I will never be ordering from you again!
September 28, 2022
Reply from Autopartspro - Great Britain
Dear Kevin!
We completely understand your displeasure and we feel sorry you faced such inconveniences. Please be informed that our quality control manager will look into the issue that occurred and get back to you in the shortest term.
Best Regards,
Autopartspro Team.
not uk based
sadly they are not a uk company,they are part of autodoc which is german not that i have a problem with german sites.my issue was postage time took way longer than i was hoping for which wasnt good for my customer.and you dont find out where you parts are untill you check tracking in the email they send and by then its to late.
August 27, 2022
Reply from Autopartspro - Great Britain
Dear Larry!
We are sorry that delivery took longer time than it expected.
Please be informed we always strive to our best to speed up delivery process, however some delays still happen. We noticed that you have already received the parcel and decided to keep the parts.
We'd appreciate, if you could update your review to let us know if everything is fine now. If you have any questions, feel free to contact us at trust@autodoc.co.uk.
Best regards,
Autodoc Team
Great service
Great service, competitive prices, fast delivery.
Will use them for all my Chrysler 300 parts
September 21, 2022
Reply from Autopartspro - Great Britain
Hi Andrew!
Thank you for your feedback. We are very happy to know that we were able to please you!
Best regards,
Your Autopartspro Team
Slow and expensive
They charged £11.90 to deliver a small plastic part that was in stock costing £9.23 and it took them 6 days to deliver it.
September 7, 2022
Reply from Autopartspro - Great Britain
Hi Andy!
Thanks for your feedback.
We deliver goods from Germany, so the shipping is more expensive and takes longer than from your local store. We offer free shipping if the order value exceeds £ 120,00. The price of shipping is available for your acquittance on our website: https://www.autopartspro.co.uk/shipping .
Our goal is to offer a wide range of products and brands for your vehicle, no matter where you are. We will be grateful if you give us a higher rating and hope that part will serve you well.
Feel free to contact us at trust@autopartspro.co.uk, if you have any questions.
Best regards,
Autopartspro team
It’s not 24hr but it’s perfectly…
It’s not 24hr but it’s perfectly phished from Germany and at a good price.
September 6, 2022
Reply from Autopartspro - Great Britain
Hello!
We want to thank you for your time and positive feedback!
Best regards,
Autopartspro team
Stress free got just the right part…
Stress free got just the right part could have been quicker with the delivery but got there on the end will definitely use again
August 30, 2022
Reply from Autopartspro - Great Britain
Hey Martin!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Autopartspro team
Good product and fitted as desired
Good product and fitted as desired. Good value product too and swift delivery but I felt the posting charges were expensive.
August 31, 2022
Reply from Autopartspro - Great Britain
Dear Customer,
Thank you for taking the time to write a review. We're thrilled to see you had a positive experience with us.
Best regards,
Autopartspro Team
Delivered good buy on time we’ll packaged good…
Delivered on time we’ll packaged good buy thanks
August 26, 2022
Reply from Autopartspro - Great Britain
Hello!
Thank you very much for the kind words. Please, feel free to contact us if you have any questions.
Best regards,
Autopartspro Team
Pleased with the price and quality
Pleased with the price, quality of the item and speed-packaging of the delivery process.
August 5, 2022
Reply from Autopartspro - Great Britain
Hi Chris,
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Autopartspro Team.
Good quality.
August 9, 2022
Reply from Autopartspro - Great Britain
Good day Mr G Viveiros!
Thank you for your feedback.
We are very happy to know that we were able to surprise and please you!
Best regards,
Autopartspro Team.
The exact part IE high pressure AC…
The exact part IE high pressure AC pipe.
Better than original.
Prompt delivery.
Life saver.
August 3, 2022
Reply from Autopartspro - Great Britain
Hi Stevan!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you!
Best regards,
Autopartspro Team
completely mis-sold an item after using…
completely mis-sold an item after using their own make and model selection criteria. Please look at how poor overall their reviews are on trust pilot (I wish I did) before you part with any money !!!!!!
They will not give me a refund even though the part simply does not fit.
Should be zero stars.....
You cannot even put bad feedback onto their website, it will NOT accept 1 STAR feedback. I think that says it all.
July 25, 2022
Reply from Autopartspro - Great Britain
Dear Customer,
We are sorry for any inconvenience caused.
Please contact us on trust@autopartspro.co.uk in order to specify issue occurred and we will help you.
Best regards,
Autopartspro Team
Superb Service
July 19, 2022
Reply from Autopartspro - Great Britain
Hi John Martin Gee!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you!
Best regards,
Autopartspro Team
Part ordered
Part ordered, part delivered, still cam from AUTODOC from Germany but was quick , if your not in a hurry, would recommend.
July 12, 2022
Reply from Autopartspro - Great Britain
Hello Lee!
Thank you for your positive feedback!
We and our partners are glad to be of service.
Best regards,
Autopartspro Team
Reply from Autopartspro - Great Britain
Hi JERRY!
Thank you for your great and emotional feedback!
We're glad to know that our efforts are noticed. It is extremely important to us.
We look forward to seeing you in our online store.
Best regards,
Autopartspro Team.
Very good service
June 29, 2022
Reply from Autopartspro - Great Britain
Hi AlisterYule!
Thanks for your feedback!
Glad to be of service.
Best regards,
Autopartspro team
Deceptive
Not come across anything like this before. This appears to be .co.uk site but is actually German -
Seller
AUTODOC AG
Email ending @pkwteile.de
+49 30208478255
Only noticed this when my £4.34 rear wiper blade Paypal receipt came through at £16.23. Immediately mailed to cancel - this was ignored until the part was despatched then got a reply that said I could return the part if I wanted to but of course it was too late incurring further cost to return it to Germany.
It doesn't make sense to me - If a buyer in the UK needed a specific part from Germany fine but why pretend to be a UK seller when you are not? - when you are only going to get annoyed customers and bad reviews - crazy.
Best part - the wiper didn't fit even though it was specified for the car - I had to remove the blade, fit it into the original and chuck the rest of the new wiper in the bin.
Bad experience.
June 25, 2022
Reply from Autopartspro - Great Britain
Dear Customer,
We apologise if there has been any misunderstanding.
All information about our company is public and can be easily found on the website.
Please contact us at trust@autopartspro.co.uk with the order details.
We will get back to you as soon as possible to resolve the issue promptly.
Best Regards,
Autopartspro Team.
Just very mis-leading when it comes to…
Just very mis-leading when it comes to postage, but then got email to say with uk parcelforce, received in very good packaging. Bank holidays might have slowed up receiving quicker.
June 6, 2022
Reply from Autopartspro - Great Britain
Hello Adrian!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Autopartspro Team.
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