Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.
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See what reviewers are saying
Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more
Company replied
Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more
I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more
Company details
Information provided by various external sources
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Contact info
321 San Anselmo Avenue, 94960, San Anselmo, United States
- 800-600-3750
- info@autotransportdirect.com
- autotransportdirect.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Our move with Direct Express went…
Our move with Direct Express went flawlessly. Our customer service rep Jessie helped answer any questions we had. Our move was 2,000 miles and Direct Express was there to help us every step of the way. Thanks again. Order number 216421
They did an amazing job
They did an amazing job. Very easy to work with kept me informed. Even during the busy holiday they did great work I will use them again.
Order #216765 service was great my car…
Order #216765 service was great my car was picked up the same day I needed it to and was dropped off earlier than I expected I’d recommend this service to anybody looking to transport their car
Great Company
I have been shopping online for the most professional transportation company out there until I came across Direct Express Auto Transport, rite from the beginning they were very professional with their communication as well as being very competitive with pricing, my vehicle was shipped form NY to CA. The pick-up date was accurate as well as the delivery date. Nevertheless the car arrived the same way I dropped it (in great shape) not one scratch, I highly recommend using this company and I will be for sure using them again as well as sharing the good word with all the friends and family.
Great experience
I had a great experience with Direct Express Auto Transport. Their service was quick and easy to use. My car was transported from the East Coast right to my door in Ohio without any issues. There were no hidden fees. I would use this service again.
On time, door to door and without a scratch!
Jessie and everyone at Direct Express took amazing first class care of me. Always there to answer questions and they were always the right answers. Moving my new Honda Ridgeline from PA to AZ could not have been easier.
Paper Impex USA Inc. (the assigned carrier) was meticulous in inspecting my truck upon pickup and could not have been friendlier.
Do not expect any communications after your vehicle is picked up. Be patient as it may have been #1 not #8 it will arrive. My only issue is that I did not get any heads up to the arrival so it was lucky I was there. I guess he would have just waited.
Worked with Nicole to shift my car from…
Worked with Nicole to shift my car from Dublin, CA to Atlanta, GA. We had a great experience working with them. Received proper update on my car delivery and it go delivered on or before mentioned data.
Great experience shipping my car
Great experience shipping my car, and very easy on the wallet. I had great communication from the driver as he got close to my location, and the dealership where I bought the car said the same thing. My order is 215770 and my contact was Jessie. Thank you again!
Direct Express from TN to MI 5 STAR!!
Ive used Direct Express a few times, they are ALWAYS on the money, no issues. This time one wouldnt start before pickup, for a very fair price, driver worked hard and creatively to get the vehicle loaded and unloaded in a no-start condition. I HIGHLY RECOMMEND !! Two thumbs way up! Sincerely, Gregory Reed
Definitely recommend Direct Express Auto Transport
I had a very positive experience with Direct Express Auto Transport from start to finish. I was hesitant about choosing a transport company to ship my car and was wary of being overcharged for the service. However, a friend had recommended Direct Express to me and I found them to be highly professional, reliable, and friendly. Their prices are fair and I did not feel like they were pushing me to upgrade for an expedited service that I personally did not need. Dina patiently explained the process and answered all of my questions over the phone, and I appreciated the email communication letting me know the status of the shipment. My car arrived safely and in the same condition as it was picked up— it even got to me a day earlier than estimated. Definitely recommend Direct Express!
ransport Tahoe from NC to Calif.
ransport Tahoe from NC to Calif.
Drivers contacted us for pick-up on time and delivered the vehicle in California 1 day earlier than promised. Very professional service! Drivers' are very courteous and thorough with their forms and condition reports.
Effortless process
Effortless signup after request for quote...Their quote was less,plus my Miata dealer recommended them. The car was picked up and San Francisco... HUGE truck on those city streets,but the drivers managed.. They were very cheery and even fun! That was Tuesday .On SATURDAY they were in Gloucester Mass where I live...FOUR DAYS COAST TO COAST... That is amazing! They didn't even count the money,still cheery,I LOVE those guys (One Stop Trucking)
Excellent service they shipped my car…
Excellent service they shipped my car within 3 days only I didn’t expect that I was very happy thank you so much
# 214070 Jessie
# 214070 Jessie
Thank you for doing a great job with my car transport. Very fast & reliable. This is my 3rd time using them & no complaints! Very satisfied with their service.
great company
a great company i would recommend this company to everyone
Excellent Service
Order # 214052. This was the first time I transported my vehicle. I am fully satisfied with the service Direct Express Auto Transport. I got my vehicle in the same condition I dropped off with any damage or scratches. I highly recommend this service for transportation. Furthermore, the customer service representative Jessie, and she was very helpful for providing required information.
Good Service, Got All Questions Answered
I received help quickly and all of my questions were answered in detail. The only problem I had was thinking I did not receive a confirmation email, but I later realized it was sent to my spam folder. Other than that, the process was quick and effortless.
This was my first time shipping and it was fast and efficient
This was my first time shipping a vehicle and I must stay Direct Express Auto Transport made it very easy for me. They were on schedule, easier to work with and not to mention they had the best price with the other competitors who is also BBB verified.
I would say if you are looking to…
I would say if you are looking to transport a vehicle that Direct Express Auto Transport should be the first one that you look at, my vehicle came fast and I am happy with the service. You could pay more and get the same service and that is money thrown away. thank you I would use you again.
Excellent service
Excellent service
I shipped my car through direct express and my car is picked up in a single enclosed carrier which I didn’t expect and it is picked up on a next business day I booked and delivered to my destination even before the time it was promised to me. Thanks to Jessie (my customer service representative).
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