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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness and positive attitude. People appreciate the clear and frequent communication regarding the progress of their repairs, along with the quick response times. Many found the pricing to be very reasonable, especially compared to alternatives, and were satisfied with the overall efficiency of the service. However, some people were dissatisfied with the product, mentioning instances where repairs did not fully resolve the issue or where units failed shortly after being returned. A few customers also reported being charged for diagnostics on units that were later found to be faulty by other specialists, or experienced delays and unexpected price increases during the repair process.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick turnaround times, with some... See more

Product

Users describe ambiguous interactions with product. While some customers report excellent work, with products... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick turnarounds,... See more

Price

Clients share positive opinions on price, often finding the costs reasonable and much less than quotes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT BRILLIANT BRILLIANT My car was off road broken down Had numerous people ie mechanic auto electrians giving me different advice Contacted autotronics was advised to send my eis in... See more

Rated 5 out of 5 stars

Posted EIS for Mercedes Vito late Friday 20th, Autotronics received Monday 23rd. Was kept fully informed as to progress. Yesterday 24th received call from engineer working on EIS told me exactly what... See more

Company replied

Rated 5 out of 5 stars

Auto tronics defo a top class company ...sent my ford focus mk2 cluster instrument clocks to them by dhl on tuesday and recieved back today (friday) and mechanic fitted back into car and everything wo... See more

Rated 5 out of 5 stars

What a fantastic experience. Sent off Volvo airbag SRS Module for repair. Paid £240 including the courier both ways. Received acknowledgement of the goods next day and also started work on the item.... See more


Company details

  1. Electronics Repair Shop
  2. Automotive Repair Equipment Wholesaler

Written by the company

The in-circuit repair specialists. With more than 20 years of experience in the industry and a genuine passion for our work, Autotronics is one of the foremost experts in in-circuit repairs. We can repair any in-circuit fault on your vehicle (car, van, truck, SUV or motorbike) professionally and at a fraction of the dealers' cost. Thus Autotronics is the best possible choice to repair any of the following components: remote controls, airbag ECUs, immobiliser ECUs, Engine ECUs, ABS ECUs, body control modules, instrument clusters, throttle bodies, info displays and many more. Our in-house R&D engineers are always working on new faults. So if you are experiencing any error in one of the electronic modules in your vehicle then just visit our e-commerce website, give us a call, contact us via email or find us on eBay. One of our fully-trained electronic engineers will sort the problem out for you promptly and efficiently.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Autotronics ecu repairs

Autotronics carried out repair to my ecu with in 4 day's for a fair price
I had sent the ecu to a different company first who sent it back saying it was unrepairable
Big thanks to the autotronics team

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

"Fast, Reliable, and Professional Service from Autotronics!"

I had a fantastic experience with Autotronics! They were incredibly fast and got straight to the point with my repair, successfully fixing the initial fault on my car—fingers crossed it stays that way! The pricing was reasonable, though my final cost was slightly higher than quoted due to extensive PCB damage requiring a full replacement. Communication was excellent throughout, with regular updates keeping me informed. Highly recommend their efficient and professional service!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Porsche 944 Turbo Cluster Fix

Sent my Porsche 944 Turbo Cluster off to Autotronics for a quote to get my mileometer fixed. It was expensive, but nowhere near the price of just a new speedo from Porsche, the whole process was excellent from being told it had arrived to the quote and the time it would take / ship back to me (all under a week) & with a 2 year warranty! - Cannot fault their service and attention to detail. Highly recommended

September 26, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent

Easy collection, brilliant communication, sadly couldn't replicate the fault, so rang for instructions going forward. Chose to have it returned rather than cloned into another unit. Can't fault the service.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Autotronics had my ecu in June for…

Autotronics had my ecu in June for repair and sent it back as fixed although it was just as it was sent with faults, so I had someone else a specialist garage for Mercedes do a diagnostic test on the car. They found the same as me the ECU was faulty so I sent it back to Autotronics, after 5 weeks and having been told it will be ready on Monday then Wednesday for 3 weeks it finally arrived back. Great I thought then I put it back in the car and it had all the faults as it had when I sent it to Autotronics, This was prior to starting the engine, now bear in mind they stated they were changing the chip so how could the faults be on the new chip?
Complete waste of money and time will not use again nor can I recommend.

September 26, 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We take situations like this very seriously.

Our engineers aim to ensure every ECU sent to us is properly tested and repaired before dispatch, but in rare cases, issues can persist due to underlying vehicle-side faults or complex internal defects. As we offer a lifetime warranty on all our repairs, we’d be happy to re-examine your ECU at no extra cost to get this resolved properly.

Please contact our support team with your job or ticket number, and we’ll prioritise your case to ensure a satisfactory outcome.

Team
Autotronics

Rated 5 out of 5 stars

Clear communication from the get-go and…

Clear communication from the get-go and updates as thee job progressed, quick pick up, quick service, was called by the engineer to discuss what they had found, sent on a Friday afternoon, delivered back all done the next Wednesday. Just refitted the unit and the car works a dream. Quality! I will definitely use them again. Thanks guys!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Honest from the first call

The initial call was so informative, they listened and advised what options I had.

The ECU and Electronic Ignition Switch were intimittently faulty, the advice was easy to understand and cost structure explained.

I sent the items for repair, no faults could be found however the engineer advised intermittent faults are hard to catch, they offered a remanufactured ECU and new circuit board for the electronic ignition switch, which I gave the go ahead.

So I had open dialogue honesty and options, completely as it should be.

It worked car started first time with problems gone. Will autotronics or myself ever know the actual fault, no, did they give me enough information for an informed choice, ABSOLUTLY, and it worked.

Cost wise both were fixed for the price of a new electronic ignition switch from Mercedes. So value for money is excellent.

Communication is extremely good, friendly and helpful.

Did I read the negitive reviews, yes, from what I read some people simply miss this is a repair service not buy new and replace, somethings can't be fixed or would cost more than a new item. Also complaints on cost, I'd suggest people read the very clear information on the website.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Sent my Saab 9-3 instrument cluster for…

Sent my Saab 9-3 instrument cluster for repair, after paying the £170 ‘repair and shipping’ fee it was returned. Unfortunately it wasn’t fixed, unit was returned for re-work, (fortunately no fee was taken this time), again, ‘repaired’ unit was returned to me…. Again not fixed! When contacting them was told they weren’t able to fix it…… enquired about a refund….. none given. As to see the engineers report to see what was done…. None given…… for all I know the unit could have sat on a shelf then returned. Although happy with the communication, not happy with the outcome. Won’t be using them again!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Would give 1000 stars if it was…

Would give 1000 stars if it was possible. After one of my car’s had been of the road for over six months with a temperature sensor fault, £1000+ spent, new sensors, new air box, tried countless auto electricians who all walked away from it, we’d lost all hope and were so close to resigning my pride and joy to the big scrap heap in the sky…until one auto electrician recommended cutting out the middle man and sending our ECU to these guys, BEST DECISION EVER!!! They couldn’t find a fault with the ECU but didn’t want to just send the unit back to us and were so helpful and offered to clone the ECU in the hope that the new one worked perfectly. IT WORKS PERFECTLY!!! No faults and car runs as it should. My pride and joy convertible is back on the road.🥳🥳🥳

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Broken Jaguar Key Repair

From the first email enquiry about the possible repair of a Jaguar key, I was impressed with the communication from the Autotronics team. I posted the unserviceable key and then had an early, reassuring phone call to check the return address and this was particularly well received. My key was repaired within two days and sent back via DPD. All round a wonderful service. Oh, and so nice to have a working key again. Thank you to the people at Autotronics.

August 26, 2025
Unprompted review

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