Extremely unprofessional
Extremely unprofessional, misleading, and unacceptable experience.
I arrived at the rental desk with all required documents: passport, local and international driving licenses, and more than 10 physical credit cards, all valid and issued in my name. The rental agent successfully processed a €2 test charge on one of my cards to confirm the terminal was working. I then offered to pay the full €1,500 security deposit using this or other card.
During the interaction, I contacted my credit card company in real time and placed them on the line with the agent. The card issuer confirmed directly that my available credit fully covered the required deposit. Despite this clear confirmation, the agent refused to release the vehicle without any legitimate reason. I also offered to pay via Apple Pay, which was available, and this was refused as well.
After returning to my home country, the same credit card worked perfectly in multiple transactions, both in Romania and at home, proving there was never any issue with the card. I also have a long and clean booking history with this company.
The most unacceptable part: after refusing to provide the car, the company also refused to take me back to the airport, forcing me to pay for a taxi out of pocket. On top of that, I was forced to rent a vehicle from another company at a much higher cost.
This experience feels like a deliberate attempt to avoid honoring a confirmed reservation. Complete lack of transparency, poor customer treatment, and zero accountability.
Strongly not recommended.