autowill-rentacar.hr Reviews 56

Scammers!!! Charged me 50€ cleaningcost after returning the car!!! When we did the paperwork in the beginning of the rental, they charged me for 200€ when my rentalcost was just 72€. When returning the car they also tried to scam me with scratches at the car who didn't belong to me. Luckely I took pictures in the beginning so they couldn't scam me with that... Don't go with these people.

Contrary to reviews online, great service.

They are cheaters. Just stay away. They charged me for two scratches that didn’t belong to me. They want my credit card for deposit back. But some days later they took my 700€. Don t trust them anyway

I had a very nice experience. The people working there were super friendly! The car was very nice to drive with. Afterwards the guy who worked there even dropped me off at my hostel.
I would recommend it

This is hands-down the worst hire company I have ever dealt with. We returned everything on time — the worker falsely claimed we were 3 minutes late and coerced us into paying €50 just to get our deposit back.

This is not a fair company, it’s a shakedown. They hide behind ridiculous rules to squeeze money out of customers.

Save yourself the frustration — go literally anywhere else.

AUTOWILL seeks every possible means to incur costs. For example, AUTOWILL unilaterally increases the insurance exemption to 1,600 euros instead of the 700 euros chosen when entering into the rental contract. According to the unfriendly counter employee, this was company policy and not open to discussion.

The car i booked was an Opel Astra or similar. The car made available was a Dacia Sandero. You don't have to be a car expert to know that the Dacia never could be considered equal to an Opel, neither in price nor in quality. It was also not surprising that after five days this car broke down with an electrical engine failure. Replacement was provided. The on-board computer of the replacement vehicle is reported 3300 km over its service. I would have preferred a carefree holiday.

But the icing on the cake was the arrogance of the same counter clerk who demanded that I provide an explanation about the on-board computer comment around the symbol indicating urgent service. She then meticulously inspected every scratch wich i had to give an explanation for. Fortunately, all damage could be proven through the photos I took when picking up the car. This way of working is completely customer-unfriendly. That I had to justify the old damage? I thought it was up to the them to prove the new damage. And it became even more unpleasant when, when returning the replacement vehicle, extra costs were charged for not refueling the defective Dacia vehicle.

So I feel unfairly treated, even ripped off. The counter employee was unfriendly, said that was the company's working method, pushed a business card into my hands and did not want to engage in dialogue.

From this experience I understand that there was no queue at any meeting, neither at pick-up nor at car drop-off.

I hope it will save others from similar bad experiences.

Staff are incentivised to add penalty charges on return of the vehicle this can range from 100's of Euros for a not required deep clean, to charging for small scratches (given croatia has a lot of gravel this is very problematic).

Company targets holiday makers since there is little concern for repeat business. Avoid this company.

Hired a car in Zadar last week, the pick up went very easy! But bringing back the car takes a very long time, and they try to scam you!!! Beware of that! And they charge you for €18,75 cleaning cost, if you have a little bit of sand in the car....really don't ever hire a car again by this scammers!

I hired a car from Zadar airport in August, the guys were friendly and very clear about the possible fees to pay, we pay the right fees and we did the full insurance, on the return it didn't take long to check the car over. The car itself was new, clean, and had few kms on it. I returned my car and had no problems and would definitely use them again, suggested

This is the last rental company I would choose. choose other company.

They requested a police report for a flat tire, which I obtained. However, they later dismissed it, claiming it wasn’t valid because it wasn’t issued at the exact location of the incident. It became clear they were looking for any excuse to withhold the deposit. The owner’s tone over the phone was rude and condescending. I would not recommend this business to anyone

I had a deeply disappointing experience with Autowill Rent-a-Car regarding the car seat I rented. Despite my efforts to address safety concerns with their customer service, they offered no solutions and dismissed my concerns outright.

The car seat they provided was too large for my 5-month-old baby, who weighs 7 kilos, causing him to rock uncomfortably despite proper strapping. I raised this issue with Autowill, but they deflected responsibility back to me, suggesting I hadn’t fastened the straps correctly. This response felt dismissive and unhelpful, especially given that the car seat was missing both the shoulder strap padding and the infant support inlay—key features essential for a safe, snug fit for infants.

Although my child fits within the under-13 kg category, Autowill ignored the importance of providing the appropriate support for his age and size. Their unwillingness to acknowledge this issue or issue a refund shows a concerning lack of regard for customer safety. I would strongly advise other parents to avoid this company if considering child equipment rentals.

I hope Autowill will reconsider their approach to both equipment standards and customer support.

I hired a car from Zadar airport in June and was helped by a wonderful friendly chap whose name I have forgotten unfortunately, although I'm not sure I would have spelled it right anyway! He was chatty, super helpful, and it didn't take long to check the car over and be off on holiday. The car itself was new, clean, and had few kms on it. I returned my car to the same chap and had no problems whatsoever, and would definitely use them again :)

I strongly advise against using this rental company! We rented car at Zadar airport. They try to sell you premium insurance when taking a car and if you don't, they charge you extra on everything when returning car back like fuel, carwash, and cleaning (even if car is in the same state as you got it). This is scam! Zero professionalism and honesty. Avoid this company if you don't want to lose your money!

Avoid! Tried to claim a scuffed wheel which was not on their form but, fortunately, I had video proof. So then they charged me €18.75 for cleaning because the driver’s side floor mat had few bits of sand.
Unbelievable.
I’ve rented 100s of cars across the world since 1979 and NEVER been treated this way.

AVOID AT ALL COSTS! Our pickup was booked for 8pm. Our flight was delayed by 30 minutes so we arrived at 8.30pm to be told that we'd have to pay an out of hours fee of 50 euros as the office shut at 8pm. How was our pickup allowed to be arranged when the office was shut. Staff we extremely rude and blunt, even to the people ahead in the queue who appeared to have similar issues and we're deal even more extra fees.

We also had problem upon return, whilst one of the staff members was claiming we have scratch one of the wheel trims as it wasn't on their damage detail of the car. Thankfully, we had took comprehensive videos and photos of the car beforehand to prove this wasn't the case.

The company are out to SCAM people as you can see from this review and all of the other reviews.

I wish I had looked at these reviews before I booked. When I picked up the car at Zadar , the guy said there was only one piece of damage on the boot, on the initial inspection. However I spotted two inch scratch on the front bumper, which he did add to the damage log before I drove it away.
On returning the car, I had filled up before driving the short distance to the airport. the dial was 1mm off full and he said I owuld have to pay 50 euros or fill it up. I chose to drive to a local petrol station 7 ins away and fill up ( 7 euros). the man had already inspected the car before the fuel issue and said all was ok. on my return form the petrol station, he did another full check ( by which time I was worried I may miss my flight) and he spotted a 0.5 cm indentation on the door frame my the roof. I said I had not had any incident and it wasn't done during my hire. He asked if I had photos to prove it and I didn't. He charged my 600 euros as he said the roof would need o be replaced. I was very stressed, the paper work took ages and my family nearly missed our flight. The guy was rude, had no sense of urgency , even when I started to cry as I was convinced we would miss our flight. This was a total scam. I was insured and claimed it back, but I told the insurance company it was a scam. I hope they challenge the 600 euro fee for a 0.5 cm indentation. If you do use them, take pictures all over the car ( including under the sill) and take out enhanced insurance.

I had a reasonable experience with this company. I booked via carjet and took out fully comp insurance with them (carjet). I phoned from uk to ask for their price for fully comp which was more than twice as much as carjet at €90 for a week (not extortionate though) so didn't take it out, and any hidden extras. They phoned me back with info and were helpful. There is a charge for taking car on a ferry. There was no hard sell on their own insurance policy. The car was new, the staff member on pick up was friendly. I had good communication from them about drop off by phone and they met me on time. Slightly aggressive checking of the vehicle was slightly stressful but it was fine. If i had scatched the vehicle I'm sure i would have been charged.

I think the stress free option is to factor in the company's own fully comp insurance to the price of this car so it is a completely stress free experience.

Absolute bandits, returned car to the airport to fly home and the person meeting us was already pissed off because I estimated we would be at the airport earlier. He didn’t come to the office but I had to go back to the car where he was waiting. Same experience as everyone else 1 cm scratch below the boot which he was able to identify immediately even though the car was dirty and hadnt been cleaned in two weeks. Charged me £118 euros and gave some unbelievable story about how the cars needed to be returned to the lease company in pristine condition, even though we were given the car that already had scratches. Paid for extra insurance which appears to be with another company and when trying to claim the cost back I just get redirected to contact auto will again.

Short version - they are another company who offer a seemingly lower hire fee but are then going to charge you excessive 'damage' fees for even the smallest scratch. That seems to be some rental companies 'business model' these days.

Staff were not exactly very friendly on picking up late at night as if we had kept them waiting trying to get out of airport (though maybe that's just the Croatian temperament which we discovered can sometimes be a little abrupt). On returning the car, the staff member combed the car and was on his hands and knees for some time.

They found 2 small scratches on the underside of the front bumper and said this would be a total of 170 euros fee (including an 'admin' fee). The evidence was a dark photo taken at night versus one on the day of return shown to us on mobile phones.

I could see several other scratches on the car that hadn't been fixed when we rented it. Not a a problem to me as I would expect small scratches on a rental car that is heavily used - especially in Croatia where there are many roads with loose stones and gravel on the kerbside.

It makes me highly suspicious that the money is actually used to fix the car and we were supposed to just accept the fee they read out from the computer. without any further proof.

From other reviews it seems it is a very common practice these days for this company (and others) to look for these kind of very small scratches and charge inflated fees for them.

To make things worse they claimed there was an unpaid parking charge and refused to refund the deposit until this was paid.

One small positive- the rep said we could pay the parking once and back in the UK and not trying to catch a flight - then deposit would be refunded. Once back we double checked the receipt we had been given and realised the date was not even for when we were in Croatia.

Overall I am left with little confidence that they are going to refund the deposit without lots of further quarrelling over this.

Sadly, whilst I would not recommend this company i've realised their behaviour is hardly uncommon amongst car rental companies.

Clearly it takes some searching to find a reputable rental company that doesn't try to grab profits through excessive damage fees and 'admin fees'.