autowill-rentacar.hr Reviews 

I had a reasonable experience with this company. I booked via carjet and took out fully comp insurance with them (carjet). I phoned from uk to ask for their price for fully comp which was more than twice as much as carjet at €90 for a week (not extortionate though) so didn't take it out, and any hidden extras. They phoned me back with info and were helpful. There is a charge for taking car on a ferry. There was no hard sell on their own insurance policy. The car was new, the staff member on pick up was friendly. I had good communication from them about drop off by phone and they met me on time. Slightly aggressive checking of the vehicle was slightly stressful but it was fine. If i had scatched the vehicle I'm sure i would have been charged.

I think the stress free option is to factor in the company's own fully comp insurance to the price of this car so it is a completely stress free experience.

Absolute bandits, returned car to the airport to fly home and the person meeting us was already pissed off because I estimated we would be at the airport earlier. He didn’t come to the office but I had to go back to the car where he was waiting. Same experience as everyone else 1 cm scratch below the boot which he was able to identify immediately even though the car was dirty and hadnt been cleaned in two weeks. Charged me £118 euros and gave some unbelievable story about how the cars needed to be returned to the lease company in pristine condition, even though we were given the car that already had scratches. Paid for extra insurance which appears to be with another company and when trying to claim the cost back I just get redirected to contact auto will again.

Short version - they are another company who offer a seemingly lower hire fee but are then going to charge you excessive 'damage' fees for even the smallest scratch. That seems to be some rental companies 'business model' these days.

Staff were not exactly very friendly on picking up late at night as if we had kept them waiting trying to get out of airport (though maybe that's just the Croatian temperament which we discovered can sometimes be a little abrupt). On returning the car, the staff member combed the car and was on his hands and knees for some time.

They found 2 small scratches on the underside of the front bumper and said this would be a total of 170 euros fee (including an 'admin' fee). The evidence was a dark photo taken at night versus one on the day of return shown to us on mobile phones.

I could see several other scratches on the car that hadn't been fixed when we rented it. Not a a problem to me as I would expect small scratches on a rental car that is heavily used - especially in Croatia where there are many roads with loose stones and gravel on the kerbside.

It makes me highly suspicious that the money is actually used to fix the car and we were supposed to just accept the fee they read out from the computer. without any further proof.

From other reviews it seems it is a very common practice these days for this company (and others) to look for these kind of very small scratches and charge inflated fees for them.

To make things worse they claimed there was an unpaid parking charge and refused to refund the deposit until this was paid.

One small positive- the rep said we could pay the parking once and back in the UK and not trying to catch a flight - then deposit would be refunded. Once back we double checked the receipt we had been given and realised the date was not even for when we were in Croatia.

Overall I am left with little confidence that they are going to refund the deposit without lots of further quarrelling over this.

Sadly, whilst I would not recommend this company i've realised their behaviour is hardly uncommon amongst car rental companies.

Clearly it takes some searching to find a reputable rental company that doesn't try to grab profits through excessive damage fees and 'admin fees'.

Avoid at all costs! This dodgy company will charge you a fortune for the smallest scratch, mark, or dent on the car. They go over your car like a fine tooth comb when you return it.

I have added the picture of the car we rented with 670 euros of damage on it. Can you see that much damage to the car? Neither can I!

Do yourself a favour and rent with one of the more reputable larger car rental companies, and you won't have this problem. It may cost a little extra to start with, but at least you won't have to deal with this garbage.

Another ripoff experience.
upon checking in the car an immediate dive by the clerk of Autowill under the left front bumper revealed an invisible scratch underneath the plastic bumper.
Total cost EURO 522,62.

Be aware when renting a car at Autowill

Same issue as everyone else on here.
Straight away when we dropped the car off he went straight to both doors and found marks that we did not do but had unfortunately no way of proving it. Interesting how he did not even check the rest of the car!
We had to pay £420! There was no way we caused these marks but having 2 little ones we didn’t take the proper time to take pics when we got the car.
We also never got the damage record documents at the beginning so make sure you request these!
Very unhappy!

Be very careful of this company ( at Pula Airport) Absolutely disgraceful customer service! Read below:

We hired online and paid extra insurance damage waiver, then picked up the car at Pula Airport. At the airport desk the company insisted that because we never used their own insurance (bought at the airport office) we needed a deposit of €1200. We didn’t have those funds available so they refused the car unless we took out there own insurance in addition (180! Euros) they would cancel the booking and wanted to charge for the whole week. We had no choice so went ahead and paid. We arranged to return the car at their office In Porec at an arranged date and time. Of the course the guy didn’t turn up at the arranged time (they are an An Opel dealership) I had a cab waiting outside, so A salesman in the office rang and spoke to the hire guy who then incredibly claimed we hadn’t taken out insurance (we had. Twice!) and threatened he would inspect the car in our absence and “send the bill even if there was a slight scuff on the wheels for €1200” !! I photographed the car, (no damage) and left the key and walked out. I was livid. On the way out, had a few choice words with the dealership manager - who it seems had heard this all before! Not the best way to start and end a holiday.

Ps they also do a 7/8 of a tank of petrol thing where I guess they know it’s hard to fill a tank back to 7/8 so most people will fill it up.

I had the same experience as everyone else. We are very honest people and would never lie if we had scratched the car. We had the car parked at the hotel all the time with no risk of having bumped it or being bumped but when we got back they charged us for a scratch that looks very old. We had to pay €460. Use this company at your peril. Lesson learned

No issue with the collection at Pula airport, or the car itself (although it was pretty battered for a car that could only be a year old). The problem was on returning the car a small scratch was identified on one of the alloy wheels, which I'm 99%sure wasn't done by us. But it wasn't documented on the list of scratches at collection so had to pay £100. The problem is that this car had such a long list of bumps and scratches it was impossible to really know what was or wasn't on the list. My advice is not to use autowill.....seems others have had similar experiences. If you do use them make sure you photograph every inch of the car on collection!

Returned the car to Pula Airport. The car was very dusty having been driven for a week in very dry conditions. No incidents during the rental. Miraculously and amazingly quickly the Representative found a 2 cm faint hairline surface scratch within seconds of "inspecting" the vehicle and charged us 300Euros to have it "repaired" !!

I booked a car with Autowill in Pula airport from June 29th to July 11th. Because our flight was changed to June 28th we arrived one day earlier. The Car office opening hours was from 0800 to 2000 but when we arrived at the office at 1950 to ask if the car was ready one day early, no one was there. I called the number from the doorsign, but the phone was not picked up. No harm done, our booking wasn't before the next day at 0900.
I took the bus the next day to the airport and arrived a bit early, 0830, again no one was at the office. I called the number again, this time it was picked up, and they said they would be there in 15 minutes, no problem.
We handled the paperwork, and I went to check the car with an employee. The car had a few scratches which was noted and I was on the go.
At monday 11th July, we went back to the airport to return the car. We had told that we would be back at 0900, but since our flight was at 0920, we were at the airport already at 0700. I knew there would be someone there because our travel partners had announced to them, that they would return their car at 0700. We arrived first, and the emloyee was a bit mad, that we were already there. He said they would not be open before 0800 and we had to pay 50 eur to return the car before that. We didn't know that, but since he were already there we couldn't see the problem. He still wanted us to pay, otherwise we could wait with the return till 0800, which we agreed to.
When we came back at 0800, we went to check the car. The employee looked quickly on the right side and continued to the back end, where he quickly found a little scratch in the rear bumper, and quickly showed us it wasn't on the car report from the pick up, which it wasn't. We had been very careful with the car, and I am pretty sure the scratch wasn't there in the morning when we left Pula city, and none of our suitcases has any edges or similar which fits the scratches that looks like they were made with a key, a julienne peeler or similar. We ended up paying 2600 Kuna for the scratch.
I can't say that the employee made the scratch since I didn't see it, but considering the whole situation, the way he acted when he "found" the scratch, and the fact we didn't want to pay the 50 eur for early return, makes me pretty damn suspicious.
Anyway, I will never ever use that company again and I can't recommend any other to do so either, and if you do, don't leave the car out of sight at the return office, before you do the check with an employee.