AV.com Reviews 3,628

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and value, often highlighting the competitive pricing. Many consumers appreciate the efficient and reliable delivery service, noting that items often arrive promptly and well-packaged. The overall service experience is frequently described as exceptional, with people commending the helpful advice and smooth transactions. However, some customers also noted issues with delivery estimates and stock availability, with a few experiencing significant delays or cancellations. A small number of reviewers were not happy with the trade-in process, citing reduced offers for items described as being in mint condition.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping, with... See more

Quality

Users describe positive interactions with quality, consistently praising items as 'like new' and in 'perfect... See more

Price

Reviewers highlight positive aspects of price, consistently praising competitive and good value pricing. Many... See more

Service

People report positive experiences with service. Customers consistently praise the efficient and reliable... See more

Based on these reviews

Rated 5 out of 5 stars

Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more

Rated 5 out of 5 stars

Second purchase from these guys, gave great advice regarding the WiiM amp that am also loving as part of a warfdale set up. Resting on the beautiful walnut stands I recently purchased. Quick turn arou... See more

Rated 5 out of 5 stars

Wharfedale Diamond 9.1 Bookshelf Speakers (Pair), Walnut the sound is 1st class, they look amazing the Walnut wood is beautiful very unique so different, shape is lovely, thought the price was superb,... See more

Rated 5 out of 5 stars

After reading about the trend back to wired headphones, I purchased these and was pleasantly surprised by their quality, especially considering the cost. While I'm not an expert in audio, I found them... See more

Rated 5 out of 5 stars

Bought these after seeing a review about ‘the return to wired’ and I have to say, for the price, these are awesome. I’m no audiophile, but they work, straight out of the box (with a USBC adaptor obv... See more

Rated 5 out of 5 stars

The Q Acoustics ceiling speaker and associated speaker hood is now intalled and I'm very happy with the results. I've bought hifi from AV.com before and I've always been very happy with the service th... See more

Rated 5 out of 5 stars

Bought a pair of noice cancelling headphones from these guys, at a really good price. Fast delivery and the headphones are top notch. I work outside with noising machinery so needed some to protect my... See more

Rated 5 out of 5 stars

Excellent product at a great price the FiiO dm13bt is an amazing product that has fantastic sound and is versatile can be used as a portable or connect to your hifi . It’s given me back all the fun a... See more

Rated 5 out of 5 stars

Excellent service from AV.com - quick and efficient from ordering to delivery. Even though the unit was described as ex demo it is in pristine condition. Not a mark on it - packaging unmarked. T... See more

Rated 5 out of 5 stars

Just bought a par of KEF LS50 speakers that were secondhand but described as excellent. Well they have lived up to the promise and arrived in excellent condition. Original box and all inserts and nec... See more

Rated 5 out of 5 stars

I ordered a set of speaker cables. There was a small delay with the shipping, but I received an email explaining the situation, which I really appreciated. The product arrived well‑packed, and the cab... See more

Rated 5 out of 5 stars

I would have no reservations about recommending AV.com to anyone looking for a good purchasing experience. I knew before ordering exactly what I wanted so I didn't need any product advice. My main co... See more

Rated 5 out of 5 stars

I've purchased a few items from AV without any issues. Top quality items at reasonable prices. This Panasonic TV was no exception, it was in the original box with all the correct packaging. It was in... See more

Rated 3 out of 5 stars

Excellent little unit, due to having an line level input and being able to stream from amp to wi-fi speaker. The only (significant) negative is with the "WiiM Home" app - it will happily link to a (n... See more

Company replied

Rated 5 out of 5 stars

The QED XT 25 Bi-wiring cables were delivered on time and without any issues or drama. They were easy to connect/install and the improvement in the sound compared to my old QED XT 25 cables was immedi... See more

Rated 5 out of 5 stars

Receiver arrived on time in good condition and exactly as described. Whilst not the latest bit of kit it still handle 4k on pass through and has a good level of sound control more than adequate for... See more

Rated 5 out of 5 stars

My experience was fantastic as I could speak to someone with great knowledge of the product that I wanted. It's ok looking online to view but you need an actual person to speak to to guide you of the... See more

Rated 5 out of 5 stars

Recently bought four items on separate orders from AV.com, two turntables and two sets of speakers. I found the whole experience very positive. From the price of the items purchased to the speed of de... See more

Rated 5 out of 5 stars

Originally I ordered KEF LSX speakers which I have coveted for 2 years. I can't tell you how disappointed I was by the functionality of streaming music and reliance on the app. Also the music quality... See more

Rated 5 out of 5 stars

Fantastic mains power cable by wireworld it's well made solid sound quality excellent picture quality excellent as well by with confidence people. thank you. Mr Glyn Hall.

Rated 5 out of 5 stars

Very happy indeed with the service I had. The portable FiiO DM 15 CD player I ordered took a couple of weeks longer to arrive but when I think of the item coming from China that's OK. I was very h... See more

Rated 5 out of 5 stars

Best price on a set of speakers I was after and I was able to order without any issues and the delivery was very quick. These speakers sound absolutely amazing, I am very impressed, they are run of... See more

Rated 5 out of 5 stars

Easy to use site, good value prices and plenty of description about the product and pictures. Felt really comfortable to purchase from them. As for updates and delivery comms it was superb they arrive... See more

Rated 5 out of 5 stars

I ordered a second hand Denon CD player using the AVC.com website. Delivery took four days, which was perfectly acceptable. The player was immaculate and I remain delighted with it. This was a very... See more

Rated 5 out of 5 stars

I purchased an Av.com av cabinet, large size and it's significantly better than I anticipated. It fits all my equipment perfectly, including a large centre speaker. It's well made, well packaged with... See more

Rated 1 out of 5 stars

Purchased a denon cd amplifier. Unfortunately the cd drive was faulty and. Wouldn’t close properly. After uploading video etc a return was approved. The item was collected and received back but no r... See more

Company replied

Rated 5 out of 5 stars

Ordered an ELAC ps250 subwoofer. It was a very good price and was delivered in the time frame quoted. Product has exceeded expectations. It was very easy to set up and integrate using the app adding a... See more

Rated 1 out of 5 stars

I’m pleased for those who’ve had positive experiences with AVdotCOM but my overall experience as a customer has been disappointing and frustrating. My contact began on 9/12/25 when I... See more

Company replied

Rated 5 out of 5 stars

So impressed that this used wiim pro arrived promptly and in perfect condition with all leads etc. It sounds great and has reinvigorated my system!

Rated 5 out of 5 stars

Excellent company who deliver a wide range of products promptly and efficiently at a competitive price. I’ve bought several av items from them and always had the same consistent service.

Rated 1 out of 5 stars

I placed an order as a Christmas gift at the beginning of December due to arrive 12th-15th December. I was told there was a delay but not given any timeframe. I still have had no communication from... See more

Company replied

Rated 5 out of 5 stars

No questions asked, AV.com provided top tier service, next day delivery, item brand new received. Item it self, dont be fooled by the 50W, it is more capable than 200w class d amps. I have used F... See more

Rated 5 out of 5 stars

After much research, getting back into playing my vinyl collection, i chose Elsc speakers and got a great deal and good service from AV. Thoroughly recommend both

Rated 5 out of 5 stars

My experience with AV.com was fantastic. I received a lot of help from Nick and Andrius, and both of them are true experts in their field. I originally bought a home theatre speaker that was... See more

Rated 5 out of 5 stars

Great product very, easy to assemble. These speaker stands are well made and look good a I particularly like the curved front panel. I went for the black stands to match my Ruark Sabre-R speakers. The... See more

Rated 5 out of 5 stars

I have bought many hi-fi products from AV com. I think they are an excellent retailer. One of my favourite in any sector, and one of the very best in hi-fi. Both for their very keen pricing, the excep... See more

Rated 5 out of 5 stars

I purchased an Edifier T5s Powered Subwoofer Lots of choice, easy to order and good communication Nice product, really adds depth at the low end.

Rated 5 out of 5 stars

As always, super efficient and reliable service from AV.com. The 10 year extended warranty is a real selling point, especially for complex electronic products. Many thanks.

Rated 5 out of 5 stars

Have purchased many products from AV.COM and never disappointed with the professionalism they hold all delivered in great time and fully updated from purchase to delivery. the quality of products and... See more

Rated 1 out of 5 stars

Terrible company iv never used them or heard of them before but when looking for a speaker they had a offer on so was competitively priced compared to my usual place i order from being Richer Sounds w... See more

Company replied

Rated 5 out of 5 stars

Great customer experience finally got the speakers set up and the quality of sound is exceptional, read a few reviews and purchased fully understanding that this is a studio monitor they do indeed de... See more

Rated 2 out of 5 stars

Unfortunately a disappointing experience. Ordered a speaker on 5/11 with delivery expected on 7/11. No comms by 7/11 so requested update on live chat. Advised item due to be dispatched 7/11. No update... See more

Company replied

Rated 5 out of 5 stars

Ordered some JBL speakers from this eshop. They arrived very well packed. Hopefully the warranty is provided in the same exceptional manner.

Rated 5 out of 5 stars

Great product.The QED headphone extention lead gives a rich full sound to your audio playback.My order arrived promptly and withought any issues.Great price too.

Rated 5 out of 5 stars

Excellent all round service- easy to negotiate website, ordered Saturday and delivered Sunday. Item cost was lower than other comparable sites. I have purchased from this company before and always bee... See more

Rated 5 out of 5 stars

My order was out of stock with the estimated arrival was for the end of the week. AV contacted me later to inform me that there was a delay and offered to supply a different colour item, which I accep... See more

Rated 5 out of 5 stars

Product arrived in good time, was well packed and as advertised. It was competitively priced so will use service again.

Rated 5 out of 5 stars

avcom 10" subwoofer paired with wharfedale 901 with stands got the perfect sound & punch & power on tap in my listining room 10/10

Rated 5 out of 5 stars

A speedy service, competitively priced, I've bought quite a few things from them and always been pleased. Very good returns service too!

Rated 5 out of 5 stars

Following an unsatisfactory experience with a previous vendor, I transitioned my business to AV.com, a decision I am pleased to have made. I was able to acquire upgraded speakers at a competitive pric... See more

Rated 1 out of 5 stars

Edit: Your reply suggests they had visible signs of wear. If they did then this was down to damage in transit (your courier)! Having had previous positive purchase experiences, I thought th... See more

Company replied

Rated 5 out of 5 stars

AV online store is amazing and the checkout process was quick. best part is they always deliver the item before the delivery promise date.

Rated 5 out of 5 stars

Everything from my initial browsing through ordering then delivery was excellent. The delivery was quick and everything was easy to do thank you.

Rated 2 out of 5 stars

Im having a problem with the Rpm speed on the turntable which was purchase last month and have been trying to contact a adviser to resolve the problem for over a week with no reply. please can someon... See more

Rated 1 out of 5 stars

I had a shocking experience with this company. I ordered an item next day delivery, a week later, still no sign of the item. I asked for a refund as I wanted to buy the item in advance of christmas, a... See more

Rated 1 out of 5 stars

I ordered a dongle dac from this company because delivery was meant to be a few days. This was Tuesday 28Oct. The order said delivery on that weekend. The next day I had a message saying it was not... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store
  5. TV store

Written by the company

From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.

AV.com Details

Written by the company

No Fuss Returns
You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
Choose Your Own Delivery Date
You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
Great Prices and Excellent Service
We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

AV com went above and beyond for me,

AV com went above and beyond for me,i made a mistake with my order,one phone call and they sorted out my problem,10/10 from me.Great price too,next day delivery (which was very important for me) ,customer servive ..exceptional.definitly my no1 goto for hifi products now,

April 2, 2026
Rated 2 out of 5 stars

Im having a problem with the speed of…

Im having a problem with the Rpm speed on the turntable which was purchase last month and have been trying to contact a adviser to resolve the problem for over a week with no reply. please can someone assist with this tissue.

March 26, 2026
Rated 4 out of 5 stars

Great product and set

Great product and set. Glad to have fill turntable setup sounding great. Feel a bit cheated that I’ve had my eye on this bundle for 2 months and no price change but and has just gone onto it again 2 weeks later and it’s £50 cheaper ?!

April 1, 2026
Rated 5 out of 5 stars

Second purchase from these guys

Second purchase from these guys, gave great advice regarding the WiiM amp that am also loving as part of a warfdale set up. Resting on the beautiful walnut stands I recently purchased. Quick turn around on order and delivery. Be back to fit out rest of the house, these are the guys to get from. Affording a tonne of the best equipment and brands in the sound game.

April 1, 2026
Rated 5 out of 5 stars

Excellent

Everything from my initial browsing through ordering then delivery was excellent. The delivery was quick and everything was easy to do thank you.

March 24, 2026
Rated 1 out of 5 stars

AVOID TERRIBLE COMPANY

Terrible company iv never used them or heard of them before but when looking for a speaker they had a offer on so was competitively priced compared to my usual place i order from being Richer Sounds which is a fantastic company by the way never a issue and everything always as promised. Anyway i placed a order on the 29/12/2025 for a Jbl ultimate speaker a £1000 order its now 31/03/2026 and still no speaker apart from email saying your order still has not arrived in stock iv had no contact from av com at all with any apologies or explanations or updates no offers to put my order right or compensation, iv still no idea whats happening so now its gonna cost me a further £220+ to place a order else where as I’m waiting no longer, id avoid this company if you want what you pay for id never use these again big failure. You should learn from a proper company like Richer Sounds, i knew i should have just stuck to Richer Sounds in the first place but with the cost of living a saving is a saving or so i thought as still no order and now im still gonna have to pay extra but at least il have my order.

March 31, 2026
Unprompted review
AV.com logo

Reply from AV.com

Dear Mr Moles

Thank you for your review.

We understand your frustration with the continued delays to your order, however we did advise back in January that we could not confirm an ETA and it was decided to keep the order active with the understanding it could be cancelled at any time, this again was reiterated to you in February.
Since then we have regularly sent you email updates, the most recent one being 27th March for the continued delays.

We apologize for any inconvenience caused.

Regards AV.com

Rated 5 out of 5 stars

Receiver arrived on time in good condition

Receiver arrived on time in good condition and exactly as described.
Whilst not the latest bit of kit it still handle 4k on pass through and has a good level of sound control more than adequate for my needs.
Thank AV for such good service.

March 28, 2026

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