Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more
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Company details
Written by the company
From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.
AV.com Details
Written by the company

- No Fuss Returns
- You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.
Contact info
Unit 4, The Sidings, OL13 9RW, Bacup, United Kingdom
- 01706 878444
- info@av.com
- av.com
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Brilliant dispatch time
Brilliant dispatch time. Good delivery updates. Great product availability.
Speakers arrived well packaged and…
Speakers arrived well packaged and protected - Exactly as described and on time. Bravo!
AV com went above and beyond for me,
AV com went above and beyond for me,i made a mistake with my order,one phone call and they sorted out my problem,10/10 from me.Great price too,next day delivery (which was very important for me) ,customer servive ..exceptional.definitly my no1 goto for hifi products now,
Everything is perfect
Everything is perfect; the Elac Debut B6.2 are very good! Great price! Fast delivery to Portugal!
Im having a problem with the speed of…
Im having a problem with the Rpm speed on the turntable which was purchase last month and have been trying to contact a adviser to resolve the problem for over a week with no reply. please can someone assist with this tissue.
Great product and set
Great product and set. Glad to have fill turntable setup sounding great. Feel a bit cheated that I’ve had my eye on this bundle for 2 months and no price change but and has just gone onto it again 2 weeks later and it’s £50 cheaper ?!
Second purchase from these guys
Second purchase from these guys, gave great advice regarding the WiiM amp that am also loving as part of a warfdale set up. Resting on the beautiful walnut stands I recently purchased. Quick turn around on order and delivery. Be back to fit out rest of the house, these are the guys to get from. Affording a tonne of the best equipment and brands in the sound game.
Excellent
Everything from my initial browsing through ordering then delivery was excellent. The delivery was quick and everything was easy to do thank you.
Great store! Friendly and good advice!!
Great hi-fi store! I received a lot of helpful advice, was treated in a very friendly and professional manner, and learned a lot during my visit. This is exactly how a hi-fi shop should be. True expertise and excellent customer service!
Excellent choice for many categories of…
Excellent choice for many categories of items with great prices.
Custom made cables are very well made.
Delivery to France is usually very fast. I strongly recommend this site !
May use AI-assist with repliesRead more
AVOID TERRIBLE COMPANY
Terrible company iv never used them or heard of them before but when looking for a speaker they had a offer on so was competitively priced compared to my usual place i order from being Richer Sounds which is a fantastic company by the way never a issue and everything always as promised. Anyway i placed a order on the 29/12/2025 for a Jbl ultimate speaker a £1000 order its now 31/03/2026 and still no speaker apart from email saying your order still has not arrived in stock iv had no contact from av com at all with any apologies or explanations or updates no offers to put my order right or compensation, iv still no idea whats happening so now its gonna cost me a further £220+ to place a order else where as I’m waiting no longer, id avoid this company if you want what you pay for id never use these again big failure. You should learn from a proper company like Richer Sounds, i knew i should have just stuck to Richer Sounds in the first place but with the cost of living a saving is a saving or so i thought as still no order and now im still gonna have to pay extra but at least il have my order.

Reply from AV.com
Great service
Product arrived in good time, was well packed and as advertised. It was competitively priced so will use service again.
Great product
Good Online reseller
Easy to use Website with smooth checkout and tracking of ordered products - competitive prices
Receiver arrived on time in good condition
Receiver arrived on time in good condition and exactly as described.
Whilst not the latest bit of kit it still handle 4k on pass through and has a good level of sound control more than adequate for my needs.
Thank AV for such good service.
The service from AV was suburb ,ordered…
The service from AV was suburb ,ordered Friday lunch time , expected it Monday, was delivered Saturday morning.!
Good product at a good price
Good product at a good price , quick delivery, well packed, great service
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