Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product and service from AV.com. The AVCOM Record Collectors Unit (Walnut) is exactly as expected and neatly holds more records than I expected, my turntable and amp. The price was reasonable co... See more
Nicely made speaker stands . Parts Easily fitted together and look great with my small Cambridge Audio speakers fitted. Bought primarily to raise the speakers to head height when sat on the sofa .Very... See more
Great customer service, VERY fast shipping / delivery, answered all my questions and resolved slight niggles due to Bank Holiday long weekend without any problems. Highly recommended. Will buy again f... See more
Company details
Written by the company
From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.
AV.com Details
Written by the company
- No Fuss Returns
- You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.
Contact info
Unit 4, The Sidings, OL13 9RW, Bacup, United Kingdom
- 01706 878444
- info@av.com
- av.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t trade in!
Edit: Your reply suggests they had visible signs of wear. If they did then this was down to damage in transit (your courier)!
Having had previous positive purchase experiences, I thought the sell / trade in process with AV.com would also be positive.
After sending my speakers - which were in mint condition and only 6 weeks old - they have assessed them as two stages below that (Good) and reduced their offer for them. Refusing the offer would have then resulted in me having to pay another £15+ to have them returned so a total of £30+ for nothing.
Absolute rubbish.
They’ve lost a customer for good now.
March 16, 2026
Unprompted review
Reply from AV.com
Thank you for your review.
Unfortunately the condition of the speakers upon assessment were not in the state as originally described and our offer was reduced accordingly.
We are sorry you were unhappy with this outcome.
Regards AV.com
Av.com av cabinet
I purchased an Av.com av cabinet, large size and it's significantly better than I anticipated. It fits all my equipment perfectly, including a large centre speaker. It's well made, well packaged with good assembly instructions and delivery was perfect
March 14, 2026
Great product at a good price
Great product very, easy to assemble. These speaker stands are well made and look good a I particularly like the curved front panel. I went for the black stands to match my Ruark Sabre-R speakers. The stands have definitely improved the sound in the room.
March 9, 2026
Great service and kept me informed all…
Great service and kept me informed all the way.
March 13, 2026
Fast delivery,great prices very happy…
Fast delivery,great prices very happy with purchases and company.
March 13, 2026
Expert advice and competitive prices.
After a chat with a member of the HiFi team, regarding some questions regarding a speaker model, I went ahead and purchased them.
They arrived earlier with next day delivery. I carefully positioned them in my listening environment, then sat down to listen. Its fair to say I am absolutely delighted with them!
Many thanks to all concerned. This is not my first purchase with AV.COM and they never disappoint as a company.
March 13, 2026
Unprompted review
The TV stand is beautiful and sturdy
The TV stand is beautiful and sturdy. Very easy to build and looks modern. Delivery was a bit expensive, but very good. No complaints at all.
March 12, 2026
Best price on a set of speakers I was…
Best price on a set of speakers I was after and I was able to order without any issues and the delivery was very quick.
These speakers sound absolutely amazing, I am very impressed, they are run off a denon amp in a 5x6 meter room with sub and rear floor standing speakers.
March 11, 2026
refurbished to a high standard
The product is refurbished to an excellent standard, and i am very happy with it. Its a top quality product.
March 11, 2026
Quality products at excellent prices
Quality products at excellent prices, quick delivery.
March 9, 2026
Fantastic company
Fantastic company
Product came quick and offered some quality affordable stuff
March 4, 2026
ProJect RS2 Tube CD
Just bought a ProJect RS2 Tube CD player. Arrived next day after ordering. I must say first impressions are awesome! I used to have a £300 NAD unit. This is miles better (as you might expect). Bass is tighter, mid-range is more pronounced and songs with strings just zing! I have fallen back in love with my CD collection. Two minor gripes - the small metal remote has 5 small screws to access the battery and the lid which has to be put in place so that CDs can be read is in two pieces, when one would be better.
March 5, 2026
Unprompted review
Trade in my wharfdale evo 5c center…
Trade in my wharfdale evo 5c center speaker they Accepted my trade in well pleased with the quick response
February 23, 2026
Unprompted review
great product
February 24, 2026
Items in stock and delivered very…
Items in stock and delivered very quickly.
Equipment exactly what I was after.a bit awkward to set all the functions but I'm not very tech savy.
March 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.