AV.com Reviews 3,707

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their quality and competitive pricing. Many people appreciate the efficient and reliable delivery service, noting that items arrive promptly and are well-packaged. The overall service is consistently described as great, with consumers expressing satisfaction and a strong intent to make future purchases. However, some customers experienced issues with faulty items upon arrival, such as a defective needle or a CD drive that wouldn't close properly. A few reviewers also mentioned delays in receiving their orders or difficulties in contacting customer service for assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting great value, quality, and performance.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and fast delivery, with... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition and robust build... See more

Price

People report positive experiences with price, often finding products readily available at competitive or... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more

Rated 5 out of 5 stars

Great product and service from AV.com. The AVCOM Record Collectors Unit (Walnut) is exactly as expected and neatly holds more records than I expected, my turntable and amp. The price was reasonable co... See more

Rated 5 out of 5 stars

Nicely made speaker stands . Parts Easily fitted together and look great with my small Cambridge Audio speakers fitted. Bought primarily to raise the speakers to head height when sat on the sofa .Very... See more

Rated 5 out of 5 stars

Great customer service, VERY fast shipping / delivery, answered all my questions and resolved slight niggles due to Bank Holiday long weekend without any problems. Highly recommended. Will buy again f... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store
  5. TV store

Written by the company

From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.

AV.com Details

Written by the company

No Fuss Returns
You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
Choose Your Own Delivery Date
You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
Great Prices and Excellent Service
We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 1 out of 5 stars

Purchased a denon cd amplifier

Purchased a denon cd amplifier. Unfortunately the cd drive was faulty and. Wouldn’t close properly. After uploading video etc a return was approved. The item was collected and received back but no refund has been forthcoming as it’s in the return queue for 2 weeks now. If the q is two weeks how many faulty items are being processed. Was going to order an alternative but will go to another Vendor if I ever get my money back. Buyers beware.

February 4, 2026
Unprompted review
AV.com logo

Reply from AV.com

Thank you for your review.

We regret you received a faulty amplifier and experienced delays receiving your refund. We appreciate you bringing this to our attention. We will review the return process to improve efficiency. We always value feedback, positive or negative.

Regards AV.com

Rated 5 out of 5 stars

Tiny but powerful!

Lowe the DAC because it's tiny compact and helps to unleash my Fostex T50RPMK2. Also allows to connect them even to my phone.

February 27, 2026
Rated 5 out of 5 stars

Im Blown away!

No questions asked, AV.com provided top tier service, next day delivery, item brand new received.
Item it self, dont be fooled by the 50W, it is more capable than 200w class d amps.

I have used Fosi audio stereo v3 for my desk setup with Q Acoustics 3020c, great sound, but wanted more, switched to v3 monos, not great, worst actually, then switched to this A/B amp, and it is day and night, £400, worth every penny in my case.
It made me to want to build another setup after this with Q acoustic Concept 40 and Emotiva BasX to2, for my 2-5m away setup. Will see. I do recommend this amp, 200w means nothing if its not A/B amp..

February 27, 2026
Rated 5 out of 5 stars

Bargain stereo ceiling speaker

The Q Acoustics ceiling speaker and associated speaker hood is now intalled and I'm very happy with the results. I've bought hifi from AV.com before and I've always been very happy with the service they provide. I'd recommend anyone in the market for good quality hifi to check-out AV.com, particularly if you want a bargain.

February 23, 2026
Rated 5 out of 5 stars

I love dealing with this company

I love dealing with this company. Great pricing. I ordered Chord Shawline x speaker cable and received it 2 days later , quickly made and despatched, not to mention a very friendly and helpful customer service. Highly recommended company. The cables arrived well packaged and date it was made etc. The Shawline X sounded incredible straight away paired up with my Arcam SA20 & Dali Oberon 5s. Now with 120+hrs burn in they now sound even more detailed, but bass control has improved as well as soundstage. Thank you so much all at Av.com

February 24, 2026
Rated 5 out of 5 stars

Great customer experience

Great customer experience
finally got the speakers set up and the quality of sound is exceptional, read a few reviews and purchased fully understanding that this is a studio monitor they do indeed deliver bass but as a mid sized speaker i knew where the limits were before purchase. Super happy with the purchase very much looking forward to balancing the system with a extra speakers to hit the super low bass notes..Thanks AV.Com

February 23, 2026
Rated 5 out of 5 stars

Great company

Very easy to order from their website, had exactly what I needed and was delivered quickly.

February 23, 2026
Rated 5 out of 5 stars

excellent selection of products with…

excellent selection of products with very speedy shipping. but whats really prompted me to actually write this is the PHENOMENAL customer support, you can expect extremely rapid and very helpful responses. Personally I wouldn't get my audio and music doohickeys from anywhere else

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good service, good price

I've purchased a few items from AV without any issues. Top quality items at reasonable prices. This Panasonic TV was no exception, it was in the original box with all the correct packaging. It was in as new condition and really easy to set up, I'm very happy with my purchase and the service provided. 👍👍

February 18, 2026
Rated 5 out of 5 stars

What an amazing company

What an amazing company. I had a special custom subwoofer cable request so I emailed them my request. I had a reply within an hour - and it was 'no problem we can do that'. And they did! Delivered very quickly and the cable was excellent, and a great price as well. Very refreshing to find a company like this that can tailor to your needs.

February 2, 2026
Unprompted review

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