Unfortunately we paid over $270 for some funeral flowers that were nothing like the picture. What we paid for was a medium sized funeral spray with dozens of white roses what was received hardly have... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The flowers weren't delivered the day I thought they would be based on the advertised date I used when I selected Avas. I thought I was using a local florist and I dont believe it was. The total price... See more
Company replied
Flowers were beautiful, however communication is terrible. There was no communication when I reported order was not received and there was no option for me to speak to someone when I called the compan... See more
Company replied
Loved doing everything easily online. Only problem was when it came time for delivery the delivery person said they couldn’t locate the address (2 times when trying to be delivered) when they were sta... See more
Company replied
I placed an order on a Saturday and found out the recipient was not going to be home that day. Tried to cancel but was told I couldn't cancel day of order. I asked seversal times for the floweres t... See more
Company replied
They arrived shortly after I ordered them. They were a bit pricey but it was short notice same day delivery. I ordered identical bouquets for three different people in the same city and they got three... See more
Company replied
The flowers were great. Exactly what i was hoping for. And with it being valentines weekend, I was very impressed because I’ve had bad experiences with substitutions from other flower places in the p... See more
Company replied
I placed an order for the following day, which I knew was close, but the order went through and only on the following day did you say you can't deliver till 2 days later.. the flowers were nice.
Company replied
Easy to navigate the web site! Flower selection/choices were plenty to choose from. Delivery was on time! We will recommend to friends n family. Perhaps since it was a local delivery service... See more
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What was delivered was not what was pictured. I really wanted the 10 sunflower bouquet. The sunflower was the favorite flower of the recipient’s best friend who passed one year ago on the day the flow... See more
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The flowers came a lot sooner than expected. The estimate when I ordered said early afternoon but they were delivered in the morning. The delivery driver was amazing to work with and helped make sure... See more
Company replied
Great service. The delivery guy called to make sure that it was OK to leave the flowers unattended. I appreciate it him calling and verifying that it was OK. The bouquet was beautiful, and the perso... See more
Company replied
My husband and I wanted some fresh flowers to commemorate the passings of my mother-in law Ursula Crampton, my husband’s brother Zachary and sister in law Teresa. The bouquet was exactly as expe... See more
Company replied
My experience was great ordering flowers from yall. It was easy and convenient. They were beautiful! Everyone was so personal they gave me a call before delivering the flowers. The best place to get f... See more
Company replied
My daughter received a beautiful bouquet from your services! The flowers did not arrive on Same day Delivery though so that was kind of sad. But, in all the flowers did show up 2 days later and they w... See more
Company replied
It took a long time to get the order, definitely many emails and issues but it finally was delivered. My sister in law said the flowers were lovely, but they were suppose to come on the 19th of Jan,... See more
Company replied
Horrible customer service. If your order actually gets delivered be aware it will look NOTHING the picture you ordered. Avas flowers is a scam. It's not worth taking the chance. Awful experience. My... See more
Company replied
First, a $55 bouquet suddenly cost $87 at checkout because of a $27 convenience fee tacked on at the very end and wasn't evident until the very last screen. Then the flower delivery was 3 days after t... See more
Company replied
The flowers were beautiful but they arrived a day late and late in the day in spite of paying a pretty hefty delivery/service fee.
Company replied
Wonderful gift for my friend for her birthday. It was delivered on time and she said they were beautiful. Thank you so much. I recommend using this service for future use.
Company replied
My daughter absolutely LOVED her arrangement. And the team called in advance for delivery which was perfect. Thank you so much for a fabulous experience!
Company replied
The flowers were beautiful! It was great to be able to celebrate our anniversary while I was on deployment. Video chat and food/flower delivery for the win!
Company replied
The flowers were beautiful and are lasting a long time. They made someone’s day brighter in such sad times. Delivery was perfect and on time
Company replied
It is always great to have local independent business. The on-line selection, prices and delivery was right as requested. Thank you Avas Flowers.
Company replied
Such a beautiful bouquet and it was delivered on time! I would definitely order from Ava’s Flowers again
Company replied
The staff at Ava's went above and beyond in order to correct my order so that it was delivered on time.
Company replied
Simple ordering, gorgeous flowers, quick delivery. they were transparent about the charges,Thank you.
Company replied
The person the flowers for was very happy and they were beautiful, fresh!!! I wanted to support a local shop and glad they arrived as they did!
Company replied
Lovely flowers- wish they weren’t a day late but that’s what I get for ordering them the DAY OF! Oops! Great customer service as well.
Company replied
My sister in law loved the flower arrangement. I just thought it was a little pricey. The most I have ever spent on a delivered flower arrangement.
Company replied
I’ve already left a review so not sure why I’m getting this request again. Like I said previously, the flowers were absolutely stunning but due to the $25 unexpected service fee, I will never order fr... See more
Company replied
I paid extra to get the flowers delivered before 2pm and they were not. I had to keep checking the status as I was stressed out they wouldn’t deliver.
Company replied
The presentation of the flowers looked like I'd gone to the grocery store and threw the flowers in a vase......Did not look AT ALL like the picture . These were a gift for a relative whose father ha... See more
Company replied
I felt like I ordered the large group and it looked rather small in the photo. I paid a delivery fee....expected, ....tax....expected, service fee....$25.??,...for what.????? Anyway I felt like a few... See more
Company replied
It would have been nice to know where the flowers were coming from. The price also seems slightly high for delivery from a local shop.
Company replied
I asked for the larget bundle and it looked the same as the regular one. The flowers were beautiful but the size for over 100.00 could have been bigger. Kind of disappointed.
Company replied
They advertised for same day delivery in the city I needed the flowers but it was not available once I ordered (0900 in the morning). The arrangement was not what I ordered and the balloon I spent $6.... See more
Company replied
Only a few roses, one of which was broken. In addition I had to pay 36 US$ for non specified handling fee, but I had already paid for the delivery. I expect a full refund or you could send another... See more
Company replied
First you didn’t have the plant I wanted. Second you folks mentioned substituting a garden dish of plants which I agreed to. And third I distinctly said I didn’t want a Peace Lily plant & that was the... See more
Company replied
Wish I had read the reviews first. I also thought I was dealing with a local company. Saw the free delivery code but got surprised by the service fee at checkout - almost 2/3 the cost of the flowers.... See more
Company replied
Flowers arrived on time on short notice. They looked good, held shape well and apparently smelled good. My friend was very happy.
Company replied
It takes a very long time to get someone to communicate with at this company. I found out that the recipient wouldn't be home to accept delivery and I called Ava's and asked them not to deliver as th... See more
Company replied
The bouquet delivered did not look at all like what I ordered. Which I could live with but the number of flowers was also way less than what expected. I have ordered flowers from other places before... See more
Company replied
I ordered a medium size arrangement because it said it would look like the picture. But there were maybe half the flowers I expected and they were already wilting. Attempts to contact Ava's flowers t... See more
Company replied
(1) the delivery date kept on changing not by me but by AvasFlowers. (2) Also the flower arrangement I ordered and what was delivered were not the same! I wish I could show you the pictures of the tw... See more
Company replied
I paid for express delivery to be delivered prior to 2 PM and didn’t arrive until after 4 PM. The stress of not receiving the flowers on time added to the already difficult situation due to the servic... See more
Company replied
Wonderful service and I will be using y’all again in the future.Thank you very much
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.3
Average
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NOT LOCAL
I went online to send my neighbor some flowers for helping me and saw Ava's. Said they were in Springfield and their prices looked decent. Ha. Nope. Add $25 to whatever you see online. I wanted the mini rose plant they had on their website. This all started at 9:39am. I get an email that they didn't have what I wanted and they needed to talk to me. you would NOT believe how many times I tried to call and they tried to call. To get a human was next to impossible. The calls that came in were automated and showed up from Delaware. One person, after I told him I wanted to cancel my order because it was getting ridiculous, miraculously told me they had the mini roses. OK, fine. I get a call an hour an a half later wanting to know what I wanted in place of the roses. So I was lied to. I will NEVER use these folks again. It remains to be seen if my neighbor will get her flowers and what they will be. I will update my review after the delivery.
April 15, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Terrible customer communication
Terrible customer service. I tried multiple times to get back in touch with the business after I was made aware my product I wanted sent was not available. I tried via call back wait list as well as messaging the live chat option. The company then replaced my item without confirming with me with something that was not comparable to what I had originally ordered.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Horrible experience
The delivery was very late. The order was wrong and the flowers, card, and weird balloon reeked of cigarette smoke.
January 23, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
It was for a birthday
It was for a birthday. It was right on time and very close to what I ordered. But beautiful and well received by the birthday girl!
April 4, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
The Service Fee is excessive
The flowers were as expected. But when I saw that I was charged a $30 SERVICE FEE that I had no idea would be added, I was very angry. You touted the “FREE DELIVERY” promise, but did not adequately inform the purchaser of this added fee which was 60% of the original cost of the flowers. This is excessive and deceptive and I will never order flowers from AvasFlowers again.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here:
https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Thank you for allowing us to assist you.
I got what I ordered
I mean, my order arrived when I needed it to but I didn't realize it would be on sale the next week. I saw it was blocked out for valentine's day, I thought I wouldn't be able to order then. Turns out it was the opposite.
February 13, 2026
Unprompted review
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
I needed the delivery to made BEFORE 2…
I needed the delivery to made BEFORE 2 pm as that is the time she leaves for work. It was delivered after that time, and I paid extra for early delivery, but she had left for work and didn't get them until after midnight. They refunded me the extra charge but the damage was done and she didn't receive them on her birthday😞
April 11, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Great flowers
April 4, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Customer service is a PAIN
Horrible company. 23 minutes, 2 reps, on hold 8 times to process a refund for a damaged package that UPS returned to sender.
This company is a scam.
They try to offer a 15% off, then when you decline, 30% off. Then you insist on a refund they transfer you to someone else who puts you on hold to "process" the refund. They claim family owned, this is the worst customer service process and I regret ordering from them.
April 15, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
was great on time they were lovely…
was great on time they were lovely thank you
April 4, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Easy and efficient
April 5, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
My wife was happy when she got the…
My wife was happy when she got the flowers. She loved them and it got me some brownie points.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Not what I ordered and they were delivered late
I paid for express delivery so the flowers would get to my girlfriend before she left town. They didn't show show even close to on time.
By the time I was able to get to the flowers when they were finally delivered. They were wilted and definitely not what I ordered going by the pictures. Much smaller, not even close to the varieties and looked like old plants. These were expensive flowers to order that are absolutely useless.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
It was wonderful
It was wonderful. Orchid was beautiful and arrived the day our sister in law returned home from the hospital.
April 4, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
I loved the service
I loved the service! My great grandparents received their flowers the next day and they arrived just as beautiful as I imagined! Thank you! Will deff be ordering again!
April 1, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Easy ordering
Easy ordering. Able to have a delivery next day. Nice flowers
April 4, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Delivery man got flowers to correct…
Delivery man got flowers to correct apartment. Fast service!
April 11, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Tulips with fast delivery
Delivery was same day & very fast. It was an easy ordering process. My friend said the tulips were beautiful.
I wish I had been sent a photo of the flowers that were actually delivered so that I could compare them to the website photo. (my elderly friend was incapable of sending me a photo)
April 5, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
would you like us to send chocolates to the funeral home
I would have left a zero, if I could. This was one of the most frustrating business to deal with.
My aunt passed away and I attempted to purchase a standing spray arrangement thru their website. it wouldnt take the order, kept saying fix the errors in red. there was no highlighted red box. called the next day, placed my order. everything seemed fine. within two hours my phone was blowing up, text messages. emails, phone calls, all saying there was an issue with the order.
When I called the number I was put on hold. for an exceedingly long time. when the customer service rep answered he said they were not sure they would be able to complete my order, but they would try. they wanted my cousins address in case they couldn't deliver by visitation or Funeral. I told them that I would absolutely not want a standing spray arrangement sent to my cousins home after the funeral. The guy said oh no we wouldn't send that we would send a more appropriate one. so I would not get what I paid for, and they would determine what they thought would be comparable.
When I explained to him sending flowers after the funeral was disrespectful, he said as an option he could send roses with some chocolates to the funeral home. I explained to him that sending chocolates to a deceased visitation was incredibly inappropriate. He didn't get, he saw nothing wrong with sending the candies.
I told him if they were unable to get the flowers to the visitation, then try to get them to the funeral. that was what was agreed upon with that phone call over an hour.
next day again my phone blowing up with texts,emails, phone calls saying there was an issue with the order. i talked to a women this time, she wanted to verify the delivery address. she read off my cousins address. I asked why the funeral homes address was removed, she said because the flowers would not be prepared by the visitation(they called me the morning of the visitation).
I told her that they could then deliver them to the funeral, she asked me what address was the funeral home. I said isnt it on the order? she said that my cousins address was now on the order. ( i had to look up the funeral home address for her). then she said she didn't think the flowers would be available for the funeral.
I told the woman, that sending them to my cousin was absolutely not going to happen. then advised her I would be canceling my order. she offered 40% on future order and still get flowers to my cousin. I refused, she kept stalling me on the refund. I told her that's okay, I'll call my credit card company and put a stop payment on it. she then tells me that it will take her 9 to 10 days to put in the cancelation. again I said that's okay, i will put a stop payment on it. she put me on hold, (again an hour call, due to being put on hold consistently).
she came back and said that she was able to canceled my order that day and my refunded monies would show back up in a few days.
Unfortunately due to the time constraints we were not able to send our love, respect and acknowledgement of loss, through a bouquet of flowers.
Never deal with this company, they have no concept of what is respectful for grieving family.
All in all over 3 days I spent over 3 hours on the phone dealing with a simple flower order.
April 14, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Very pleased with my order and my wife…
Very pleased with my order and my wife loved the flowers
February 5, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
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