Unfortunately we paid over $270 for some funeral flowers that were nothing like the picture. What we paid for was a medium sized funeral spray with dozens of white roses what was received hardly have... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The flowers weren't delivered the day I thought they would be based on the advertised date I used when I selected Avas. I thought I was using a local florist and I dont believe it was. The total price... See more
Company replied
Flowers were beautiful, however communication is terrible. There was no communication when I reported order was not received and there was no option for me to speak to someone when I called the compan... See more
Company replied
Loved doing everything easily online. Only problem was when it came time for delivery the delivery person said they couldn’t locate the address (2 times when trying to be delivered) when they were sta... See more
Company replied
I placed an order on a Saturday and found out the recipient was not going to be home that day. Tried to cancel but was told I couldn't cancel day of order. I asked seversal times for the floweres t... See more
Company replied
They arrived shortly after I ordered them. They were a bit pricey but it was short notice same day delivery. I ordered identical bouquets for three different people in the same city and they got three... See more
Company replied
The flowers were great. Exactly what i was hoping for. And with it being valentines weekend, I was very impressed because I’ve had bad experiences with substitutions from other flower places in the p... See more
Company replied
I placed an order for the following day, which I knew was close, but the order went through and only on the following day did you say you can't deliver till 2 days later.. the flowers were nice.
Company replied
Easy to navigate the web site! Flower selection/choices were plenty to choose from. Delivery was on time! We will recommend to friends n family. Perhaps since it was a local delivery service... See more
Company replied
What was delivered was not what was pictured. I really wanted the 10 sunflower bouquet. The sunflower was the favorite flower of the recipient’s best friend who passed one year ago on the day the flow... See more
Company replied
The flowers came a lot sooner than expected. The estimate when I ordered said early afternoon but they were delivered in the morning. The delivery driver was amazing to work with and helped make sure... See more
Company replied
Great service. The delivery guy called to make sure that it was OK to leave the flowers unattended. I appreciate it him calling and verifying that it was OK. The bouquet was beautiful, and the perso... See more
Company replied
My husband and I wanted some fresh flowers to commemorate the passings of my mother-in law Ursula Crampton, my husband’s brother Zachary and sister in law Teresa. The bouquet was exactly as expe... See more
Company replied
My experience was great ordering flowers from yall. It was easy and convenient. They were beautiful! Everyone was so personal they gave me a call before delivering the flowers. The best place to get f... See more
Company replied
My daughter received a beautiful bouquet from your services! The flowers did not arrive on Same day Delivery though so that was kind of sad. But, in all the flowers did show up 2 days later and they w... See more
Company replied
It took a long time to get the order, definitely many emails and issues but it finally was delivered. My sister in law said the flowers were lovely, but they were suppose to come on the 19th of Jan,... See more
Company replied
Horrible customer service. If your order actually gets delivered be aware it will look NOTHING the picture you ordered. Avas flowers is a scam. It's not worth taking the chance. Awful experience. My... See more
Company replied
First, a $55 bouquet suddenly cost $87 at checkout because of a $27 convenience fee tacked on at the very end and wasn't evident until the very last screen. Then the flower delivery was 3 days after t... See more
Company replied
The flowers were beautiful but they arrived a day late and late in the day in spite of paying a pretty hefty delivery/service fee.
Company replied
Wonderful gift for my friend for her birthday. It was delivered on time and she said they were beautiful. Thank you so much. I recommend using this service for future use.
Company replied
My daughter absolutely LOVED her arrangement. And the team called in advance for delivery which was perfect. Thank you so much for a fabulous experience!
Company replied
The flowers were beautiful! It was great to be able to celebrate our anniversary while I was on deployment. Video chat and food/flower delivery for the win!
Company replied
The flowers were beautiful and are lasting a long time. They made someone’s day brighter in such sad times. Delivery was perfect and on time
Company replied
It is always great to have local independent business. The on-line selection, prices and delivery was right as requested. Thank you Avas Flowers.
Company replied
Such a beautiful bouquet and it was delivered on time! I would definitely order from Ava’s Flowers again
Company replied
The staff at Ava's went above and beyond in order to correct my order so that it was delivered on time.
Company replied
Simple ordering, gorgeous flowers, quick delivery. they were transparent about the charges,Thank you.
Company replied
The person the flowers for was very happy and they were beautiful, fresh!!! I wanted to support a local shop and glad they arrived as they did!
Company replied
Lovely flowers- wish they weren’t a day late but that’s what I get for ordering them the DAY OF! Oops! Great customer service as well.
Company replied
My sister in law loved the flower arrangement. I just thought it was a little pricey. The most I have ever spent on a delivered flower arrangement.
Company replied
I’ve already left a review so not sure why I’m getting this request again. Like I said previously, the flowers were absolutely stunning but due to the $25 unexpected service fee, I will never order fr... See more
Company replied
I paid extra to get the flowers delivered before 2pm and they were not. I had to keep checking the status as I was stressed out they wouldn’t deliver.
Company replied
The presentation of the flowers looked like I'd gone to the grocery store and threw the flowers in a vase......Did not look AT ALL like the picture . These were a gift for a relative whose father ha... See more
Company replied
I felt like I ordered the large group and it looked rather small in the photo. I paid a delivery fee....expected, ....tax....expected, service fee....$25.??,...for what.????? Anyway I felt like a few... See more
Company replied
It would have been nice to know where the flowers were coming from. The price also seems slightly high for delivery from a local shop.
Company replied
I asked for the larget bundle and it looked the same as the regular one. The flowers were beautiful but the size for over 100.00 could have been bigger. Kind of disappointed.
Company replied
They advertised for same day delivery in the city I needed the flowers but it was not available once I ordered (0900 in the morning). The arrangement was not what I ordered and the balloon I spent $6.... See more
Company replied
Only a few roses, one of which was broken. In addition I had to pay 36 US$ for non specified handling fee, but I had already paid for the delivery. I expect a full refund or you could send another... See more
Company replied
First you didn’t have the plant I wanted. Second you folks mentioned substituting a garden dish of plants which I agreed to. And third I distinctly said I didn’t want a Peace Lily plant & that was the... See more
Company replied
Wish I had read the reviews first. I also thought I was dealing with a local company. Saw the free delivery code but got surprised by the service fee at checkout - almost 2/3 the cost of the flowers.... See more
Company replied
Flowers arrived on time on short notice. They looked good, held shape well and apparently smelled good. My friend was very happy.
Company replied
It takes a very long time to get someone to communicate with at this company. I found out that the recipient wouldn't be home to accept delivery and I called Ava's and asked them not to deliver as th... See more
Company replied
The bouquet delivered did not look at all like what I ordered. Which I could live with but the number of flowers was also way less than what expected. I have ordered flowers from other places before... See more
Company replied
I ordered a medium size arrangement because it said it would look like the picture. But there were maybe half the flowers I expected and they were already wilting. Attempts to contact Ava's flowers t... See more
Company replied
(1) the delivery date kept on changing not by me but by AvasFlowers. (2) Also the flower arrangement I ordered and what was delivered were not the same! I wish I could show you the pictures of the tw... See more
Company replied
I paid for express delivery to be delivered prior to 2 PM and didn’t arrive until after 4 PM. The stress of not receiving the flowers on time added to the already difficult situation due to the servic... See more
Company replied
Wonderful service and I will be using y’all again in the future.Thank you very much
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.3
Average
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my order and my wife…
Very pleased with my order and my wife loved the flowers
February 5, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
What a joke! 👎 0/10
What a joke! I sent my wife what I thought would be a big beautiful bouquet of tulips with greenery. What she got was the saddest excuse for flowers I have ever seen! I could have bought her nicer flowers at Trader Joe's for $8.99. I paid $110 for an absolute rip off. When I called to make a claim that the flowers didn't match what I paid for, I got an response saying a ticket was made for my claim and someone would call me. Well a week later no one has reached out and I have 8 dead tulips. I would not recommend this company to anyone!
April 2, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Nice and well done but be aware
The flowers were beautiful, meeting expectations and were delivered on time as requested . The recipient was delighted
For others buying, you should be aware that there is an undisclosed 30% service fee added to the cost shown online. It only shows up after you do the order in the final bill.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hi
Thank you for sharing your feedback, we truly appreciate you taking the time to reach out.
To help us look into this matter promptly, we've sent a request for some additional details (your full name, email address, phone number, and order information). Once we receive your response, we’ll be able to assist you further and work toward a resolution.
We appreciate your patience and look forward to resolving this for you.
I had delivered as a gift from another…
I had delivered as a gift from another state! Arrived in beuitiful condition and was on time with the delivery, and was very much loved!!
Thank you!
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
The plant in the basket looked so well…
The plant in the basket looked so well planted and fresh flowers included.
April 4, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Avoid
I ordered flowers for a friend recovering from an operation. They delivered the flowers with a Happy Birthday balloon. They also made substitutions that looked absolutely nothing like the picture online. The final arrangement wasn’t worth the price. Customer service is non responsive. Avoid.
April 12, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Highly recommend Ava’s Flowers
Easy to navigate website and place order.
Delivery was on time. Flowers were beautiful!
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Surprised and shocked at the cost and deliverable.
Surprised and shocked at service charge of $25.00. Wasn't made aware of it until the order was put through. Then the flowers were received and they were nothing like the picture. Empty, small, and definitely not as colorful. Then when I reached out to discuss, I was automated out of the system and received an email giving me a choice of return (which is kind of hard since it was for a remote loved one who was ill) or take a small return which barely mattered due to the huge service fee. I mean really $39.00 flowers that ended up being over $75.00. LUDICROUS!!!!!
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here:
https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Thank you for allowing us to assist you.
Horrible experience with this company
Horrible experience with this company. Ordered a floral arrangement online. They emailed that there was a problem with the delivery. The reason: they didn’t have the specific flowers I ordered and they couldn’t get them in time to deliver. After a very frustrating day dealing with their automated voice response system, I was finally told by a sales rep that she would create a ticket for me. They called but their number was identified as spam and would not allow the call. I finally reached a customer service person via a chat and email reply request. Only to hear that the delay was my fault for not answering their calls. I had to tell the caller more than 5 times to cancel my order and refund my money. This place is a SCAM! Beware and do not order anything from them.
April 14, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Tulips were sparse and drooping
The tulips were delivered on time.
The tulips were sparse in number, and drooping- not making a nice impression. I paid extra for a colored (pink) vase, and a clear standard vase was provided.
I was embarrassed with how the arrangement looked.
I had hoped that it would grace my friend's Easter
dinner table with elegance, but instead...
April 2, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
I placed the order too late in the day…
I placed the order too late in the day for the flowers to arrive on time. No other issues.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Flowers arrived Wilted -was not the…Easter
Flowers arrived Wilted -was not the proper size. That was ordered. I have submitted for a refund several times and nobody has reached out at 305-970-5018.
March 30, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Ordered them same day for my daughter's…
Ordered them same day for my daughter's Easter present and she loved them!
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
The flowers I received died within 2…
The flowers I received died within 2 days. She was heart broken
April 5, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Flowers were just thrown in a vase…
Flowers were just thrown in a vase without any cover. Instead of ringing doorbell, it was left on the doorstep. Message was ripped from sheet and shoved in flowers. Flowers looked nothing like what my aunt was supposed to receive and what I paid for.
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Terrible
If you would like to see a picture of the pitiful flowers that my mother received for her birthday, I would be happy to share, especially with the side-by-side comparison of what I ordered versus what she received. Never again will I order from this company!
April 2, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
AWESOME service!
It was great. Arrangement was beautiful!! Thank you so much!!
April 3, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Thanks for the prompt and courteous…
Thanks for the prompt and courteous service
March 29, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
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