Avax rent a car Reviews 199

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had an excellent experience with AVAX car rental company from start to finish. The booking process was simple and transparent, with no hidden fees or surprises as long you get full insurance from... See more

Rated 5 out of 5 stars

Everything was great. Best local car rental company ever. The car was practically new and worked perfectly. I got it for an amazing price and I even got the green card to cross the border to other cou... See more

Rated 5 out of 5 stars

Hired a minibus for four days from Zadar then left at airport. Very laid back but competent. Much nicer experience than large companies. No hassle when we explained that we had our own excess insuran... See more

Rated 5 out of 5 stars

From start to finish communication was great. Car clean and in good working order. Pick up and drop off straightforward and friendly helpful staff , much better supporting a local company and better v... See more

Company details

  1. Car Rental Agency

Written by the company

We offer car rental service in all major cities and airports: Zagreb, Split, Dubrovnik, Zadar, Omis and Korcula Island. Renting a car is the perfect way to discover Croatia. Browse our user-friendly website to find the perfect vehicle for your upcoming journey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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Rated 5 out of 5 stars

Easy car hire

Easy car hire - very straightforward from start to finish. Most appreciated as easy to pick up car in Zagreb and drop off in Dubrovnik. Very reasonably priced too with good insurance cover included. We will use Avax Rental Car again next time we’re in Croatia!

August 19, 2019
Unprompted review
Rated 1 out of 5 stars

Horrible car rental and bad service

I see you disabled to possiblity to answers to your post (I guess this already says enough). So that is why write to your another review. Pedro van Eijk never mentioned that the child seat wasn't fixed. But that was not the problem: he never mentioned that it wasnt fixed and he then drove us around with our child unfixed (without us knowing this). I am 100% sure it is against all policies from any car rental company to let employees drive around customers babies without fixing the child seats? And to make it worse this employee didn't ask consent to the parent.

July 29, 2019
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Please have a note that safely in our first place and we do our best to provide new cars, safe equipment but this time it was miss communication between you and officer.
Really this has nothing with our company and how we treat our costumers you are always on first place.
I know that was your child and safety of your child that is reason why we do left you as parent to check if it is safe to drive.
Again we are sorry that our officer did not provide full guide
thanks again for your feedback

Rated 1 out of 5 stars

Do NOT rent your car at Avax Korcula

Do NOT rent your car at Avax Korcula. Pedro van Eijk does not care about your safety (nor of your children). And when your confront him with the situation he will be irrated and will tell you lies and will try to put the blame on you. All in all we don't even want to share the whole story on internet because it was just so horrible. We just want you to advice to NEVER rent a care here. Better just to rent a car in Split and take it across with the boat. Or just take taxis, because the island is small. But please never consider renting your car from avax for your own safety.

July 29, 2019
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

hi Daan, we are very sorry that you experienced this problem and our company policy is that client should secure child seatbelt on your own, we can't take responsibility for secure your child seat it is always on costumer to secure seat and check his child safely.
We are sorry for the stress this has caused you and that this letter helped explain you process and perspective from point of company side. I hope that you did you had nice vacation and did not get wrong opinion about our beautiful country or our agency.
Thank you again

Rated 5 out of 5 stars

Highly recommended!

It was our first time renting a car from Avax and I can absolutely recommend it to anyone. It was very easy to find the best price/car for our Balkan trip on their website. Everything was very transparent, well explained and every question was answered very quickly.
We booked a Suzuki Swift with the “all in insurance” package and (that’s the difference to a lot of other car rentals) they did not try to sell us more insurances as we picked up the car. Very friendly staff! We really enjoyed our Balkan trip and avax was a big part of it.

July 24, 2019
Unprompted review
Rated 3 out of 5 stars

Pick up at Zadar was fine although…

Pick up at Zadar was fine although staff were miserable. We asked for a small Suzuki Swift and were given a family sized Vauxhall Safira so this wasn't great, as we wanted a small car with it being our first time driving on the other side of the road. Drop off in Split was horrendous, no details given to explain to drop off you had to go into the car park in the centre of town - run into their office to let them know you are there - run back to car and drive out of car park and meet them just outside the gate. This was ridiculously stressful. Man checking when returning keys tried to say petrol was empty when there was 3 out of 7 bars. Check was over the top looking under the car for defects etc.

July 22, 2019
Unprompted review
Rated 5 out of 5 stars

Super efficient

Super efficient

Great staff - quick replies - very helpful and prompt- great cars. good advice - what more do you want?

A lady called Petra was especially helpful!

July 3, 2019
Unprompted review
Rated 1 out of 5 stars

The crooks,t they are thieves not…

The crooks,t they are thieves not refund the value of the rental deposit. and if something happens with the car..get ready... because you will pay twice as much. Avoid this company if you do not want a problem....and yes i had full assurance (premium)

June 30, 2019
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Dear Eder,
thank you for your review and your confidence in our service. We feel sorry for your opinion about your experience while using our service. As i can see from our records we provided car with mint condition, which you agreed by putting your signature on check out list.
By out terms and conditions is that renter is responsible for the car during rental period and all damages on car are his responsibility in case he is responsible for them or unknown person/car or on parking and that during rental you have keep the Vehicle in custody with the best diligence. MANDATORY as we did state in Terms and even our officer did make you note: Police REPORT is mandatory in case you damage our car.

8. Your obligation in case of an car accident
In case of accident, vehicle damage, theft or loss or other similar circumstances the driver is obligated to:
• Immediately report such incident to the police.
• Report incident to Avax rent a car representative (phone or email).
• Record all participants in incident.

Please note that due the insurance policy POLICE report is mandatory in case any car incident.
Calling the police station and submitting to police written report of the accident, even in case of slight damage. If any of mentioned above renter fails to do he/she will be liable for all consequences lessor may suffer therefore. In case of any damage police report is mandatory(as stated above) otherwise even with extra insurance purchased has no value.
You did return car with damage and without POLICE report as we did request from you.

Jeopardizing it with some damages and conspiracy theories would not be under company polices and it totally unacceptable. 

We feel sorry if this situation left wrong opinion about our country and company but as I said and you can probably see from reviews of our clients we do care about our customers and we are proud on it, but sometimes things can go wrong and as responsible person have to accept consequences.

Rated 4 out of 5 stars

The pick up in Zadar was smooth

The pick up in Zadar was smooth. The drop off in Pula was a Nightmare. Trying to find a parking spot in the center of the town close to the office was nearly impossible. I would suggest changing the locatition.

June 19, 2019
Unprompted review
Rated 5 out of 5 stars

Would recommend Avax

We (5 adults) rented a car from Avax for 13 days - the service and staff were lovely when we picked the car up, we had arrived a little earlier than planned and they were very flexible and helpful. The hire included the car green papers and an extra driver - which was a bonus as none of the other bigger car hire names offered this. I highly recommend Avax Rent a Car. Avax staff were super organised and we had no problems with the booking, pickup or drop-off. I've had previous problems with two of the larger companies when hiring cars so was very refreshing and easy.

April 26, 2019
Unprompted review
Avax rent a car logo

Reply from Avax rent a car

Hi Philippa,
We're so happy to hear about your positive experience with Avax Car Rental! We aim to make the rental process as simple and stress-free as possible - so we're glad to hear this was the case. Thank you for choosing Avax Car Rental!

Rated 5 out of 5 stars

Zadar Avax Car Rental

Had a short trip in Zadar Croatia decided to rent a car when we got there was great service they met us on time the car was great! Very friendly easy pick up and drop off the car! Had no problems with anything they also spoke very good English! Would definitely reccomend to anyone needing a rental car in advance or last minuet!

October 21, 2018
Unprompted review
Rated 1 out of 5 stars

I booked a day's car rental with Avax…

I booked a day's car rental with Avax in Dubrovnik prior to our visit, so we could drive to Montenegro for the day. The day before our rental I called to arrange drop-off at our hotel, which I was advised would happen between 8.15-8.30. The next day... nothing. No car, no call and no answer when I phoned their number, every 5 minutes from 8.20 until 9.10. Very disrespectful and disappointing way to treat a customer.

October 18, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The Dubrovnik office is located a short walk (300m) from the terminal, across the road from other rental offices. We were given a very thorough review of the car operation and walk through to document any damage before we took possession. The return in Split was easy, and once again the staff was very pleasant. Currently the Split office is located away from the terminal because of airport construction, but we were given a ride to the terminal door. Highly recommend

October 17, 2018
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience. Smooth pick up and return of the car (minimal paperwork). Car almost new. Permissions and docs to cross borders ready to use and included in the price. I would do business again with Avax.

October 14, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We were very pleased to be met by two very nice men.
They gave good recommandations of where to drive to have scenic views.
We highly recommend to use their services.

September 30, 2018
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service!
Very friendly and flexible pick up! If you are looking to hire a car be sure to call Avax!

September 20, 2018
Unprompted review

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