Avenirenergy Reviews 21

Dustin and Ray came out to move my tanks. The heat and bugs were hellish. The guys were courteous, professional, knowledgeable and extremely skilled. I highly recommend Dustin and Ray they are top notch. Thank you for your excellent work and good humour 👍

My experience was great because of 1 employee-Kim Crocker in the Kentville office. The communication from Avenir prior to being lucky enough that Kim answered the phone, was as close to non existent as you could be. I had filled out a form and digitally signed the agreement for a 3rd propane tank back in the fall of 2025. I called numerous times on this issue as again communication after I was told by the salesman that it was received, fell away to crickets. I completely understand why no tank installed in the winter however an answer to my question as to when went unanswered. Finally Kim Crocker answered and the fixed my issues. The digital signature did not show through on the printed agreement. So why after months and months and many calls did no one check this until Kim? So I now have my tank and again had to call Kim to get it filled. I was told by installers they ordered it, called after many days and the lady confirmed ordered. Days later called Kim (she was away the week it finally got installed again after she set it up to be)and she got in touch with delivery and had it filled the very next day. Kim Crocker is an asset to Avenir. She is professional, polite, kind and extremely helpful. She should be training many at Avenir as to customer service and the need for proper and honest customer communication.

We only asked for $500 worth of propane and the driver came and filled it. Got a massive bill and told them to come get the tank - we were done with terrible service. They came and unloaded the propane shortly after and now are still asking us for $1500 worth of propane that they pulled and out likely resold!! Sounds illegal to me. Now they're threatening collections. I told them I will pay for the $500 we asked for but no more. It was the drivers' error not ours. I'm beyond frustrated with this company - have spoken to SO many diff people there. Calls are recorded - told them to listen to us asking for $500 worth. One person agreed with me and said yes I see that message....Ugh. Still being harassed by them.

They cancelled my contract and never gave me a notice, what they said and did was totally different and as i dis what was asked i was still turned off. So hard to trust and the communication was horrible. I had to keep ask. Not really nice.

Sadly there no way to give less than 1 star, but this company deserves none, or negative stars. We are a greenhouse operation that used to be a client of Ultramar which was bought out by Avenir so we automatically switched to give them the benefit of the doubt. Our own experiences included difficulty getting in touch with them for fills, taking up to 2 weeks to get a truck to us, high prices for poor service, almost running out of fuel (which is death to a greenhouse business), days of worrying if they going to show up, having to rely on the goodwill of our regular delivery guy to get service, etc. Although the knew in advance that there would be lots of headaches to switch companies such as dismantling structures to get new tanks in, having gardens run over to get old tanks out, new inspections to bring everything back up to code, it was worth it just for the piece of mind. So Avenir, just don’t. Save yourself the aggravation.

Great experience. Always on time. Fair bills and great staff. Ray is super nice to deal with. Great company.

If you want a company that is capable, responsive and reliable, look somewhere else. These guys do not care. The only thing they excel at is providing excuses. Even when they promise a delivery, they fail to follow through -“our truck broke”. Sparling was good. These guys are awful. I will be looking for a more reliable propane partner!

The worst company I’ve ever had to deal with. The office staff are so nice but that’s where the good ends. Short summary; very close to running out 3 times, all in winter. Once they let my tanks go down to 14% before they showed up. I do have a monitor on my tanks so there’s no excuse. Continued phone conversations about delivery that go no where. Double billing. Don’t give them your Credit Card. We (and all my neighbours) switched to Chalmers and so far so good. The Chalmers rep to me they had gotten 31 new customers all from Avenir ( as of January 2026). Then just to add to more bad service, they charged my $215 plus tax to pick up their own equipment after it had sat on my property for over 5 weeks after the switch. Spalding was great, never an issue. Not so much with Avenir

called around to many different suppliers. I found out Aveneir was charging 50% more than the next highest propane supplier. The first time I called to inquire they confirmed they had been over charging for months. They said they Ed look into it and get back to me. Never heard back. Called again, manager emailed me and told me this was untrue. Still waiting for resolution.

I've been a loyal customer with this company for over 6 years. Only once in that time frame have I been approached to sign a contract to lower my price per liter. Recently while a neighbor was getting there tank filled I asked the price per liter and found out that they were paying 26 cents less a liter without a contract from another supplier. I then called avinar and was first told that 95.? Cents a liter was the best price they offer. I asked being a loyal customer if anything could be done. The lady said she would talk to her manager and get back to me. A few days later I was contacted to be advised that if I sign a contract in April ( my first call was in Jan.) that they could lower my price per liter by only 10 cents . Obviously I started calling other suppliers and everyone I contacted was at least 20 cents cheaper. In fact one supplier told me that I was the 39th caller since the previous month regarding the same scenario. I then started the process of switching suppliers. When the day came and the tanks were switched I called Avinar and told them to come and pickup there tank. Oh by the way after the second call from Avinar I told them I could get a better price somewhere else as I was switching suppliers and not to fill the tank anymore she expressed her regret . At no time was I advised that because I released them as my supplier and even though I was a loyal customer for 6 years there would be a $400 pickup fee . On top of that I had some service done on one of my propane appliances and he asked me who my supplier was . When I told him he told me about his poor experience working for them and that's why he quit and went to another company. So not only is Avinar a poor company to deal with apparently it's a poor company to work for. Avinar in my experience is a poor communicator , but also sleazy in the way that treat there loyal customers . I will legally do everything in my power to stop people from using Avinar as a propane supplier. After telling them we were going to send a negative review they've responded by cancelling the fee to pickup there tank. It still should've taken this much complaining effort to come to come to this resolve.

Again I’m impressed with service and delivery timeline. I called Renee (local here in Brechin) who was super nice and took the time with me. Thanks Renee. Propane was delivered, as discussed, in a very timely fashion. As always. Thank you Avenir.

We had an emergency call out to Avenir Energy in Drayton valley as we ran out over night … they were quick and courteous and had us with heat within 90 minutes of calling
A huge thank you to Mike for keeping in contacting and to driver Reuben
You are all truly amazing and we thank you
Five stars from the Hanna family ⭐️⭐️⭐️⭐️⭐️

I was low on propane at my cottage and they were very accommodating in ensuring I would have it asap since propane is the only heat source there! Belinda was GREAT!! Thank you!!

Very kind and helpful and always looking after you for all your propane needs. Person I dealt with was Kayne

Friendly and helpful staff. Kristin was great and very helpful. I wish more companies had this kind of customer service.

Great customer service thx Christin very happy.

I am in Ontario and spoke with a representative at their office in Flesherton. She was very pleasant, helpful and informative. Although there were some problems last winter with their delivery, customer service and website portal, they have greatly improved and are working at getting all aspects of their website portal up and running.

Kristen (in Edmonton) was great! Sarah(Ontario)also great! I called and spoke to real people and I loved that!!! None of the automated nonsense when all you want is something simple. Thank you ladies, keep up the good work!

Every time I call I am greeted by a cheerful human voice. Kristan, I hope I’ve spelled your name correctly, in the Edson office, was a pleasure to speak with. Thank you for your time and help.

Working at Avenir Energy has been one of the most positive and fulfilling experiences of my career. From day one, I felt welcomed, valued, and empowered to contribute meaningfully to the team. The leadership fosters a culture of respect, transparency, and accountability, and there's a genuine focus on safety, customer care, and employee well-being.

What stands out the most is the team spirit—everyone is committed to helping one another succeed. Weekly one-on-one meetings, clear communication, and ongoing support from leadership make it easy to stay aligned with company goals while also feeling personally supported.

Opportunities for growth are real here. Whether it's taking on new responsibilities, contributing to customer relationships, or helping improve operations, Avenir encourages initiative and recognizes hard work.

It’s rare to find a workplace that combines strong values, excellent people, and a meaningful mission. I’m proud to be part of a company that not only takes care of its customers—but also its employees.

Highly recommend Avenir Energy to anyone looking for a rewarding career with a forward-thinking and caring employer.