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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, most reviewers were let down by their experience overall. Consumers frequently reported that the delivered items looked nothing like the promotional pictures displayed online and suffered from exceptionally poor manufacturing standards. Buyers also faced frustrating hurdles with the return process, explaining that shipping merchandise back to overseas locations involved high costs while refunds remained completely uncertain and difficult to secure. Some people were satisfied with their purchases, mentioning that the clothes fit nicely and worked well for daily casual wear. These happy reviewers genuinely appreciated the nice patterns, vibrant colors, and overall comfortable design of their received garments.

What people talk about most

Product

People report negative experiences with product, noting that items look completely different from the... See more

Quality

Clients share profound disappointment regarding the poor quality of the items received, noting that products... See more

Return policy

Customers encountered considerable frustration with the return policy, noting that despite advertised UK... See more

Refund

Customers consistently note negative experiences with refund policies, expressing widespread dissatisfaction... See more

Order

Reviewers express deep dissatisfaction and frustration regarding their recent order experiences. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Takes 4 weeks to deliver from a Chinese warehouse, not a Manchester based , family run company. Website pictures beautiful garments, when in actual fact the cardigan I received was poor quality, nyl... See more

Rated 1 out of 5 stars

Images on website are either enhanced products or AI generated. My £30 cat desk marble looking product was in fact a poorly produced poorly painted resin product, despite having no actual mater... See more

Rated 1 out of 5 stars

Complete Scam. No contact phone number or address on website. Fools you into believing they are family based company from Manchester. They are based in China. Garments bares no similarity to professio... See more

Rated 1 out of 5 stars

Appalling company. Website suggests they are based in Manchester. Payment processed in Netherlands, goods took 14 days to arrive from China despite being "in stock". Clothing was poorly put togethe... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

347 reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(347)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dreadful.

Item was not what I ordered. When I asked about returns I have been offered rising discounts up to 20%. And told that I have to return the item to China (despite all online info saying they are UK based).
Scammers - don't waste your money with them.

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Sent a faulty cheap item with a terrible smell and with a visible fault. When I asked for return they don’t provide free return for faulty items and they said they are not in Manchester is not family own is a cheap Chinese company!!! SCAM!!!!!

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Takes 4 weeks to deliver from a Chinese…

Takes 4 weeks to deliver from a Chinese warehouse, not a Manchester based , family run company. Website pictures beautiful garments, when in actual fact the cardigan I received was poor quality, nylon printed tat! Definitely NOT the woollen item pictured on their website. There are no labels in the clothing either, nor a delivery invoice. All very suspicious. Avoid at all costs. Money thrown away

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT GO ANYWHERE NEAR THIS COMPANY!!!

All 3 items I ordered are nothing like the pictures. Shoes were not an English 6, both cardigans were nothing like in the picture. Then the final insult is to post £11.95 per item that came in one bag!
DO NOT BUY FROM THIS COMPANY!!!!!
SCAM SCAM SCAM

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Corrupt and fraudulent company

Shame there isn’t a negative star option - this company is fraudulent and totally corrupt. I order a ‘cotton’ dress for holidays believing this to be UK based as advertised as A&R London (or Manchester store that is closing down), clearly false advertising. The item took over 3 weeks to arrive and item certainly didn’t live up to description, I doubt any cotton was in dress. No indication of how to return so I simply package back up and returned to address label on original packaging. After 2 weeks I found email address to chase up refund, but they claimed not to have received returned item, despite being given Royal Mail tracking details and photo.

Have continued to chase for refund without success. This all started back in early July so guess I can kiss goodbye to any refund.

Unless you have money to waste don’t touch this company they are definitely not UK based. Corrupt and fraudulent in their business. Hard to believe they are getting away with this.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

I would not give them a star at all

I would not give them a star at all. Wish I had read reviews as the item I ordered was not what I received after waiting ages for it to come from Manchester via china and no response to 5 emails sent. Absolutely disgusting don’t waste your money.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish…

I wish I had read these reviews before ordering what was described as a "cardigan" - it's a jacket made from very cheap creased material, no label, no washing instructions. Absolute rubbish. #Apart from the design on the fabric the garment bears no relation to the one in the photo.

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!

AVOID AVOID AVOID!!!!! This so called family business based in Manchester is nothing but a scammer who buys cheap rubbish from china, falsely advertises it and charges astronomical prices.
The dreaded cat head sculpture is nothing short of plastic tat! When I contacted them for a refund, as a gesture of goodwill I was offered 5%. I had to fight for more and got 30% eventually, which means I still paid £21 for a piece of plastic. They offer a refund if you are prepared to return product but the return is to china and you have to pay postage which is more than the actual cost of the item you are sending back! I learned the hard way and most certainly will not be scammed again.
PLEASE DO NOT DEAL WITH THIS COMPANY.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM-SCAM-SCAM

BEWARE of these SCAMMERS – DO NOT BUY ANYTHING. Read their reviews on Trustpilot - almost 90% of reviews are completely NEGATIVE. I have had a response with regards to a return of an item which was utter rubbish and nothing like the photo or description - as many others have stated, they are based in China, however I have googled the name of the return recipient in China, that is Wang Maoqin, Ningbo, China and it has uncovered a huge scam, this name and address is used for dozens of scam Chinese companies - just Google it to see - Barstewards - I have also reported the website to NCSC, a government based means of reporting scam websites and I urge you all to search on Google and report the website of these thieving scammers ASAP

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Cardigan scam

Cardigan, reduced from £99 to £45 arrived after 2 weeks. A cardigan is knitted right? This is a polyester oversized shirt with fleece inside…..the picture and product are light years apart. Avery and Rose advertise on TikTok…avoid them like the plague, absolute scam.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

What I received was absolutely rubbish…

What I received was absolutely rubbish compared to the description and photograph.
Also on further research I could have got it for a 1/4 of the price.
I'm now faced with paying to return it to China with no guarantee of a refund or put the loss down to experience .

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Are companies allowed to promise a full refund and then not deliver on that promise?

After a longer than promised wait, I received two items, a cardigan and a dress. The dress was a different colour/design from what I had ordered and not midi, as described, but down to my feet.
I have asked several times about return and full refund, as promised in all their advertising. They now tell me I have to send the garment back to China for a refund. This is ridiculous. Still arguing with them

October 28, 2025
Unprompted review

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