Car was new, worked perfectly, agents were quick, no negative comments on those. The only thing that needs to be improved is that it is really difficult to reach the office by phone, they do not answe... See more
Company replied
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Review summary
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Reviews shaping this summary
Service was quick and convenient. The car was almost new and just the right size. The only reason why I didn't give five points is that while getting the keys at the company office in the airport term... See more
Company replied
The criteria for reviewing car damage seem excessive to me. They're asking for aspects that are impossible to review upon delivery, such as damage smaller than a millimeter on the underbody of the ve... See more
Company replied
We had a mostly positive experience with this car rental company. The pricing was competitive, the vehicle itself was in great condition, and the delivery service in Split was prompt and efficie... See more
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Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Cleaning Services Fee
The company first persuaded me into buying the cleaning services then they charged 150 Euro for cleaning the slight dirt (sea salt) on one chair. According to their terms published on official website, the cleaning penalty of 100 Euro applies only to extremely dirty situation. I wonder how sea salt stain on merely part of one chair falls into this definition. This is extremely absurd and the staff are not listening at all. Be aware of the tricks played by this company. They didn’t check or remind you of checking inside for dirt but ask you to pay AGAIN for cleaning any spotted dirt. They make you feel free of concerns when returning the car because you have paid for CLEANING SERVICES. There is nowhere you could find any description about “cleaning services” or “extremely dirty situation”. They just insist on what they consider and deduct the money from your deposit without any substantial reasons. SCAM!
July 7, 2025
Unprompted review
Reply from Avia Rent a car
You chose to purchase an optional cleaning service, which covers standard cleaning — not deep cleaning due to visible stains, such as sea salt damage on the seat upholstery. The vehicle was returned in a condition requiring specialized treatment, beyond what any routine cleaning would cover.
Our terms clearly state that a cleaning penalty applies in cases of excessive interior dirt or damage, and your case met that threshold. The €150 charge reflects the actual cost of professional cleaning services required to return the vehicle to rental condition.
We do not tolerate false claims or public defamation. All procedures were carried out according to the contract you signed. If you misinterpreted the cleaning coverage, that does not exempt you from responsibility.
We recommend you review the terms before making serious and incorrect accusations. Avia team
Everything was fine.
July 10, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
80 Euro for earlier return
80 Euro for earlier return. No possibility to drop the keys.
July 7, 2025
Unprompted review
Reply from Avia Rent a car
We have carefully reviewed your feedback.
€80 Early Return Fee: The vehicle was collected with a scheduled return time of 12:00 PM. When you requested to return it at 4:00 AM, well outside our business hours, the after-hours return fee of €80 applied. This fee was clearly communicated and accepted via the booking voucher and rental terms.
Key Drop Option: Unfortunately, our location does not offer a key-drop service. If the office is closed, customers must return the vehicle only when the desk is operational. This is standard for airport-based operations and clearly stated in the terms.
All conditions—including fees and return procedures—were transparently provided and accepted at booking. Your dissatisfaction is noted, but the charges and policies were applied correctly.
Avia team
Credit card rejection / good car
Even we booked over an official bank, the credit card was rejected in Zadar, where we picked up the car, and we had to book an expensive package.
Also the additional driver could not pay, which is not understandable and very unprofessional. They just want to make big money.
However, the car was very new and clean and also the handover in Dubrovnik was fine (therefore a second star).
June 29, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. However, we must firmly clarify that all procedures were carried out in strict accordance with the accepted rental terms, which are clearly stated on the booking voucher and agreed to at the time of reservation.
The requirement for a physical credit card in the main driver’s name for the security deposit is standard international practice and clearly communicated prior to booking. Cards that do not meet these requirements, including debit cards or cards in another person’s name, cannot be accepted under any circumstances. This is not a matter of making “big money” but of strictly following security and insurance regulations.
We are pleased to hear that you were satisfied with the quality of the vehicle and the handover in Dubrovnik. All fees and procedures are transparent, clearly stated in advance, and applied equally to all customers.
Avia team
I genuinely hate hidden fees.
I genuinely hate hidden fees and there were! Just a way to look cheaper than you are.
Also unclear about what was included in the booking, which was made via Carjet.
The car was really good and the staff did what they had to.
July 6, 2025
Unprompted review
Reply from Avia Rent a car
We understand your concerns about fees and clarity. Please note that all fees and terms—including those related to insurance, deposits, and services—are clearly outlined in the voucher you receive at booking through Carjet, which you accepted before confirming your reservation.
We strive to be transparent and avoid any hidden costs. We are glad you found the car satisfactory and appreciate your acknowledgment of our staff’s efforts.
Thank you for your feedback.
Avia team
They always charge extra
They always charge extra, 50 euros this time for picking up vehicle after 22.00
Did not know that so I felt cheated ☹️
June 14, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We would like to clarify that the €50 charge for vehicle pick-up after 22:00 is a standard out-of-hours service fee, which is clearly stated in the rental terms and conditions provided during the booking process. This fee ensures that our staff are available outside regular working hours to accommodate late arrivals.
We understand that such details can sometimes be overlooked, especially when booking through third-party platforms, which is why we always recommend reviewing the full rental conditions outlined on the voucher.
Thoroughly satisfied with the service…
Thoroughly satisfied with the service also especially the option for drop off and pick up. I will definitely use this company again. No hidden charges if you refill your car and keep it clean.
July 6, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
Better take your car to the car wash....
They charge you for bringing the car back with general dust and insects on it, I have never been charged to have a car washed in my life. I asked they boy if they cleaned all cars when brought back and he said yes! so it was getting cleaned whether I paid or not, total con artists will not use again.
July 7, 2025
Unprompted review
Reply from Avia Rent a car
Your claim is misleading and ignores the clear terms of your rental agreement.
All vehicles must be returned in a condition reflecting normal use. Excessive dust, insects, or visible dirt—especially when not addressed before return—constitutes neglect and incurs a cleaning charge, as clearly stated in our policy.
Yes, all vehicles are cleaned between rentals—but basic cleanliness is your responsibility, not a free service we provide after misuse.
Calling our team “con artists” is not only inappropriate but false. Charges were applied fairly and transparently. Avia team
The worse experience in 20 years travelling
A very bad experience from start to finish. They tried to charge me several extras at pick-up, the baby seat was in poor condition, and the staff's service and attitude were very poor from the moment I arrived. Very disrespectful. At the drop off, i had washed the car at a car wash a few minutes earlier, but they thought it was a bit dirty and charged me for the cleaning. At the time, the service was appalling, and they threatened to freeze my entire deposit (500 euros) if I didn't pay for the cleaning. Never more I will rent with this company and I recommend to go vert careful with them.
July 6, 2025
Unprompted review
Reply from Avia Rent a car
We have reviewed your comments and must correct several inaccurate claims:
No hidden or unauthorized charges were applied. All optional services—including child seats—were clearly communicated and agreed upon before vehicle release.
The child seat provided met all safety and hygiene standards. Any dissatisfaction should have been reported immediately at pick-up.
You returned the vehicle visibly dirty. A basic exterior wash does not meet our return standards if dirt remains, particularly on the interior. The cleaning fee was applied correctly, in accordance with rental policy.
Your statement that the deposit was €500 is factually incorrect. The actual deposit held was €1,300, as clearly outlined in your rental agreement.
Furthermore, all rental conditions—including return cleanliness, deposit policy, and optional charges—were clearly stated on the voucher provided by the agency through which you made your reservation. These terms were accepted by you at the time of booking.
Your accusations are unfounded and misleading. Our staff followed all procedures and applied the terms of the rental fairly and consistently. Avia team
Excellent
Polite, courteous and efficient staff with a smooth pickup, no hard up-sells and excellent advice to take a complete video before picking up and dropping off the car for my own records. Car was exactly as described. Early morning drop off was met with similarly courteous rep. I didn't get a chance to clean the car and they only charged me €16 (they originally said it would be €20 if I didn't pay it upfront). Would definitely use them again.
June 29, 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your kind words and positive feedback. We’re delighted to hear that our staff provided polite, courteous, and efficient service throughout your rental experience.
We always encourage customers to document the vehicle condition for their peace of mind, and we’re glad this advice was helpful. It’s great to know the car met your expectations and that the drop-off process was smooth.
We look forward to serving you again on your next rental.
Avia team
Easy to locate desk and quick to serve…
Easy to locate desk and quick to serve us. Very pleasant and clear to deal with. Excellent clean car. Would happily use them again
June 28, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
Fantastic service and a very happy customer!
Fantastic service and excellent customer satisfaction! Great car too! Will highly recommend Avia!
July 6, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
CREDIT Card refused (online french bank HelloBank)
My CREDIT Card (not a debit card) has been refused because is a french online bank (HelloBank from BNP Paribas)
I had to pay an extra (264€) to use it
Nowhere this is wrote
The rest was ok but I will no reserve a car with them anymore
EDIT on 07.23.2025 : To answer your team, the card presented is indeed a credit card (not a debit card) that I use for all my trips abroad (the United States and Costa Rica, for example, have exactly the same policy for credit cards when renting a car), and I've never had any problems except with your agency.
The reason given by the agent on the day I picked up the vehicle was that a new law had been passed in Croatia in November 2024, banning a number of online banks, even those affiliated with physical banks. But maybe this is just a scam from your company?
June 27, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We would like to clarify that the card you presented was identified by our system as a debit card, not a credit card — regardless of its label or issuing country. The country of origin (in this case, France) or the bank (HelloBank/BNP Paribas) has no influence on this classification. What matters is how the card functions in terms of authorization capabilities.
As stated in the rental terms and conditions, a valid credit card is required to secure the deposit unless full insurance is purchased. When a credit card is not provided, an additional charge applies to cover the risk, which was the case in your rental.
We encourage all customers to review the booking voucher and terms in detail prior to arrival. Avia team
I recommend Avia
I recommend Avia. Simple, clear procedures, without unnecessary stress or unknown procedures, suggestions etc People from customers office very helpful and king
July 6, 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your positive feedback! We’re glad to hear you found our procedures straightforward and stress-free. Our customer service team works hard to be helpful and kind, and it’s great to know their efforts made a difference for you. We look forward to serving you again in the future! Avia team
Had to pay extra after...
Had to pay for cleaning the car after return. Never had this in no country. Car was clean, just a little dust.
Further I had to pay for the first aid kit, because I was a good citizen and helped after an accident...
Never again...
June 14, 2025
Unprompted review
Reply from Avia Rent a car
Your claim about being charged unfairly for cleaning is incorrect. Our cleaning fee is strictly applied only when the car requires more than normal maintenance—dust alone never justifies such a charge. If you were charged, it’s because the vehicle needed cleaning beyond reasonable use.
As for the first aid kit, it is a legal requirement to have it fully stocked in every rental car. If it was used or missing it is subject to charge.
We enforce these policies to maintain safety and standards. Avia team
Smooth Rent for a Smooth Ride
What a beautiful car. Well maintained, and the staff was very patient with us, and explained to us in great detail what to pay attention to.
June 26, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We’re delighted to hear you appreciated the condition of the car and the patience and thoroughness of our staff. Providing clear information and a great experience is very important to us. We hope to welcome you again soon! Avia team
Reply from Avia Rent a car
Thanks for the positive feedback! Glad everything went well. We apologize for the wait times—these depend largely on the volume of bookings and how prepared customers are with their documents. We appreciate your understanding and hope to see you again! Avia team
This is definitely the best car rental…
This is definitely the best car rental company in Croatia. Professional, helpful, simply excellent!
July 7, 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your fantastic feedback! We're proud to be considered one of the best in Croatia and will continue striving to provide professional and helpful service to all our customers. Looking forward to welcoming you back soon! Avia team
I had a very nice experience from…
I had a very nice experience from reception when I pick the car to when I returned the car,I even got a better car then I was expected, very clean, definitely I'll rent again
July 7, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We're delighted to hear you had a great experience from start to finish and that you even received an upgrade. We look forward to renting to you again soon! Avia team
Highly recommended
It was third time in the row I booked a car with Avia. Great and fast service. Their staff is very friendly and helpful. Excellent. I’m coming back for sure.
June 12, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your continued trust in Avia! We’re thrilled to hear you appreciate our fast service and friendly staff. Looking forward to welcoming you back again soon! Avia team
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