Car was new, worked perfectly, agents were quick, no negative comments on those. The only thing that needs to be improved is that it is really difficult to reach the office by phone, they do not answe... See more
Company replied
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Review summary
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Reviews shaping this summary
Service was quick and convenient. The car was almost new and just the right size. The only reason why I didn't give five points is that while getting the keys at the company office in the airport term... See more
Company replied
The criteria for reviewing car damage seem excessive to me. They're asking for aspects that are impossible to review upon delivery, such as damage smaller than a millimeter on the underbody of the ve... See more
Company replied
We had a mostly positive experience with this car rental company. The pricing was competitive, the vehicle itself was in great condition, and the delivery service in Split was prompt and efficie... See more
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Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Extra charge for nothing then threats!
Upon arriving late at Zadar airport, we were 15 minutes late to collect the car - this was explained by Avia that if our booking agent had given them our flight number, we would not have had to pay this but as they didn't provide it, the charge was applied. We were asked if we would like to pay a cleaning charge up front for €9 but as we had no plans to use the cars for anything but 'normal' driving on tarmac roads we declined this and, bearing this in mind, gave the car insides a thorough brushing out before we returned them.
When returning them the employees approached us in the car park and told us there was a €12 cleaning charge due to a thin layer of dust on the back window. We explained this was normal use and they should expect to give the cars a clean before renting them out again, this being part of the cost of rental. The employee stated that this was a new charge which had started from 01/06 (1 week before) and they had been directed to charge this to everyone unless it was perfectly clean. He said we could go into the office to speak to his colleagues but we declined to do this as he had stated it was a new company policy. On returning to the UK we contacted our booking agent to check if the flight number had been provided which they stated it has and the €50 out of charge is just as per the terms, this is fine but why are the employees stating different?
I contacted Avia to put my points forward and asked for their comments before I wrote a review (which I do for many experiences, good and bad) to which they replied my writing a review would be "subject to legal actions since it seems like blackmail along with any false statements."
Bad customer service all round Avia and poor policies.
June 8, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. However, we must firmly clarify several inaccuracies in your statement.
It is not true that you were only 15 minutes late. The agreed pick-up time stated in your booking was 20:00, while the actual pick-up took place at 21:23. As clearly outlined in the rental terms you accepted at the time of booking, pick-ups outside standard working hours are subject to an additional charge. This fee is standard practice in the car rental industry and applies regardless of the reason for the delay.
Regarding the cleaning charge, you declined the optional pre-paid cleaning service, which allows customers to return the car without additional cleaning obligations. The “clean-to-clean” policy, introduced in 2024, is clearly stated both in the rental terms and on the booking voucher. Vehicles must be returned in a reasonably clean condition inside and out, and a dusty rear window does not meet this standard. The €12 cleaning fee was therefore fully justified and is applied equally to all customers to ensure that vehicles are properly prepared for the next rental.
Finally, regarding your mention of “threats,” our response to you simply clarified that any false public statements damaging the company’s reputation could be subject to legal action, which is standard legal practice and not a threat.
All procedures, charges, and communication in your case were strictly in accordance with the agreed rental terms and standard industry practice. Avia team
ANSWER TO UPDATED REWIEV:Thank you for your update. We must categorically state that there were no irregularities or unclear charges in your case, as all details were clearly stated on your booking voucher and rental agreement.
According to the voucher issued by your agency when you made the reservation on 04/02/2025, the rental was booked for the period 21/06 to 05/07/2025 with the following confirmed items:
Base rental price (including the cleaning fee) – €281.56
Cross-border travel to EU countries (explicitly requested by you) – €80
Additional driver (explicitly requested by you) – €37.50
The total price of €399.06 was exactly the amount charged at pick-up, in full compliance with the booking confirmation.
The cleaning fee was included in the total rental price, but, as per standard procedure, it is listed separately on the reservation and rental agreement for full transparency.
Regarding cross-border travel, we emphasize that prior authorization from the rental company is mandatory. This is clearly stated in the rental terms and noted in the agreement, as it is required for the accepted insurance coverage to be valid outside the territory of the Republic of Croatia. Unauthorized border crossing constitutes a serious breach of contract and is subject to a contractual penalty of €500, as explicitly stated in the rental terms you accepted.
All charges and procedures in your case were applied strictly in accordance with the accepted rental terms, leaving absolutely no room for misunderstanding. Avia team
Great new car
Great new car, quick service, without convincing you to buy additional insurance. Everything clear and nice!
July 6, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind review! We’re glad to hear you were satisfied with the quick service, clear process, and that you enjoyed driving a great new car. We look forward to welcoming you again! Avia team
Underhand tactics from rep
As I’ve already filled one in I’ll repeat. I was happy with everything apart from the pressure upselling of full insurance which I already paid for through economybooking.com. I think because I’m an inexperienced traveller Avia rep claimed it could be very hard to get my money from Booking.com if there was an accident so I took out the insurance again with Avia. So I believe I was hoodwinked into parting with £350.00 For this I wouldn’t go with Avia again.
Interesting reply from Avia, stock answer from company id expect. But very well versed considering they weren’t there.
June 28, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We are pleased to hear that you were otherwise satisfied with the service; however, we would like to clarify an important point regarding insurance.
The insurance purchased through third-party platforms such as Booking.com is separate reimbursement insurance and does not replace the coverage provided directly by Avia Rent a Car. In case of damage, you would first need to pay the rental company and then claim reimbursement from the third-party insurer, which can sometimes take time and depends entirely on their procedures.
No pressure was applied by our staff; the additional insurance option was offered and explained in detail, which is a standard procedure to ensure customers are fully informed about all available options. The decision to purchase the additional insurance was made by you, and it remains entirely optional. All procedures are strictly in line with the agreed rental terms and standard industry practice. Avia team
Good service and nice car
July 5, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind review! We’re glad to hear you were satisfied with our service and the car. We look forward to welcoming you again in the future! Avia team
Rude and grumpy workers
I was disappointed with the service I received. There was a severe lack of communication and willingness to assist, turning what should have been a smooth and easy process into a frustrating ordeal. We were left waiting, which was particularly challenging since we had small children with us, and there was no explanation or attempt to update us on the situation. Given this experience, I would not recommend renting from this company again
July 12, 2025
Unprompted review
Good srrvice
Essy booking, excelent car.
Don't try to sell onother car insurance,
When ee alresdy having one from yoir partner....
July 10, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your review!
Easy booking and an excellent car experience are great to hear. Please note that it is standard procedure for our staff to explain all insurance options at the counter, including those already purchased through our partners. This is only to ensure that every customer is fully informed about coverage and additional options, but of course, purchasing extra insurance is never mandatory. Avia team
Absolutely great service at Avia
Absolutely great service at Avia, helpful and friendly, we will definitely rent a car here next time we need a car. Everything worked out and was absolutely perfect.
July 4, 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a great experience with Avia and found our service helpful and friendly. It’s fantastic to know everything worked out perfectly for you. We truly appreciate your kind words and look forward to welcoming you again next time you need a car! Avia team
A nearly new car
A nearly new car , very clean and comfortable , very efficient handovers, would definitely recommend
July 11, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind review!
We’re glad you enjoyed the nearly new, clean, and comfortable car, and that the handovers were quick and efficient. We truly appreciate your recommendation and look forward to seeing you again in the future! Avia team
Jeep avenger
I'm not satisfy cause I had to pay extra 80 eur (our flight was delayed and we get our car outside working hours. Additionally, the car had problems with the air conditioning, which worked until the car stopped. Then, it blew hot air. The only solution was to switch the car to sports mode. Then, the air conditioning cooled constantly. The staff was very nice and friendly. We received the car clean.
July 1, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback and for sharing your experience. We’re glad to hear that our staff was friendly and that you received a clean car.
Regarding the extra 80 EUR charge, please note that fees for pick-up outside working hours are stated in the rental terms and apply in cases such as flight delays.
We’re sorry to hear about the air conditioning issue. For any technical or mechanical problem, we kindly ask our customers to report it to us immediately so we can assist or provide a replacement if necessary. Avia team
Very disappointing experience with AVIA…
Very disappointing experience with AVIA Zadar – avoid at all costs!
We returned the car after cleaning it thoroughly for over an hour, especially the interior, on the very morning of the return. Despite this, we were told at the airport that the car was not clean enough, due to supposed footprints on the pedals (accelerator and clutch). We wiped them off in front of the employee using cleaning wipes – but what more can one do, float in mid-air between cleaning and drop-off?
Then they claimed there were dirt marks on the exterior body of the car. We've never heard such a thing from any car rental company before! And when we started wiping those so-called marks with cleaning wipes, they told us: “No, it’s useless, we’ll charge you anyway, that leaves streaks…”
Unbelievable bad faith, disrespectful customer service, and a clear attempt to overcharge.
We strongly advise against renting from AVIA in Zadar.
A truly disappointing way to end our trip.
July 8, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. However, we categorically reject the accusations made in your statement. Our staff acted fully professionally and strictly in line with the accepted rental terms, which are clearly stated on the booking voucher you agreed to when making the reservation.
The “clean-to-clean” policy explicitly requires that vehicles be returned in a clean condition both inside and outside. The car was returned dusty, including visible dirt on the exterior, which clearly does not meet the agreed standard. The charge was therefore fully justified and applied in accordance with standard procedures that are enforced equally for all customers, without exception.
Your comparison with other rental companies is irrelevant, as each company applies its own policies. You accepted rental terms when booking, and we stand by the fact that all actions taken were correct, justified, and strictly in compliance with the agreed rental conditions. Avia team
Reply from Avia Rent a car
Thank you so much for your kind words! 😊 We're really happy to hear you were satisfied with the car, the price, and our service. We're always here if you need anything — and we truly look forward to welcoming you again in the future!
Avia team
Great costumer service
Great costumer service, friendly staff, easy car pick up and drop off at the airport and
affordable prices.
July 9, 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind feedback! 😊 We're delighted to hear that you were happy with our customer service, staff, and the convenience of pick-up and drop-off at the airport. We're also glad you found our prices affordable. We truly appreciate your support and hope to see you again soon! Avia team
Money grabbing with hidden extra charges
Due to immigration being a total mess it took me over two hours to get through. This made me go past a 9pm pick which I was then charged €50 euros for.
At drop the guy who inspected the garden walked across a dusty carpark and left his foot prints on the mat of the car. He tried to charge me for cleaning the car saying it was dirty. When I pointed out it was him that caused the dirt he soon took the charge off. I see Avia as money Grabbing with all their extra charges. The car I was given was great very fuel efficient
June 30, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. However, we must firmly clarify several points.
The €50 out-of-hours fee was correctly and justifiably applied, as your pick-up took place after 21:00, outside standard working hours. This fee is clearly stated in the rental terms you accepted when making the booking and applies regardless of the reason for the delay, including immigration procedures.
Regarding the alleged cleaning issue, it was immediately resolved once it was confirmed that the dirt was caused by our staff during the inspection, proving that our procedures are fair and transparent.
We strongly reject the accusation of “money grabbing.” All fees are clearly specified in the rental terms and on the booking voucher you received and are applied strictly and equally to all customers, without exception.
We are, however, pleased that you were satisfied with the car and its fuel efficiency.
Avia Team
Very easy check in and return of the…
Very easy check in and return of the vehicle.
The front desk gave you all the information you needed for the hire.
Very professional and I will definitely hire from Avia again when next in Zagreb
June 20, 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind words! 😊 We're very happy to hear that the check-in and return process was smooth and that our front desk team provided all the information you needed. It means a lot to know you found our service professional. We look forward to welcoming you again on your next visit to Zagreb! Avia team
Great service
July 9, 2025
Unprompted review
Reply from Avia Rent a car
Thank you! 😊 We really appreciate your feedback and are glad you were happy with our service. Hope to see you again soon!
The car was almost new and as ordered
The car was almost new and as ordered. Had to wait a fair while in a queue, as it was a fairly lengthy process. However, handover was smooth and rapid once the paperwork was completed. On return to the car park, booking in was quick. The down side was waiting in line at the counter to complete the return paperwork (behind those who were picking up).
June 26, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your detailed feedback! We're pleased to hear that you were happy with the car and that the handover and return process in the car park went smoothly.
We also appreciate your patience during the pick-up and return paperwork process. At peak times, there can unfortunately be a wait at the counter, and we understand how this can be frustrating — especially when returning a vehicle. Your comments are valuable and will be shared with our team as we continue to look for ways to improve efficiency and customer flow.
We hope to welcome you again in the future and provide an even smoother experience! Avia team
Untrustworthy and very rude employees
The car was in a good condition and the girl who handled the car was friendly. However the other employees (desk) were extremely rude and unhelpfull. Both while getting aswell as returning the car. Therefor would never consider this company again when renting a car. I used to frequently rent cars but have never experienced this kind of behaviour before anywhere.
July 1, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We're glad to hear that the car was in good condition and that our colleague who assisted with the vehicle handover left a positive impression.
However, we are sorry to hear that your experience at the rental desk did not meet your expectations. We aim to treat every customer with courtesy and professionalism, and we regret if this was not the case during your rental.
That said, we would like to clarify that at the time of rental, a valid credit card is required to secure the deposit — a standard condition stated in both the rental terms and the agency through which the reservation was made. Unfortunately, in your case, a valid credit card was not provided, which caused a delay and added complexity to the process. Avia team
I regularly rent cars when traveling…
I regularly rent cars when traveling from the Netherlands to Croatia, usually via Split Airport. Unfortunately, I had a very negative experience with Avia Rent a Car. Despite having already purchased full insurance coverage through the booking platform, the staff at the pickup location aggressively tried to pressure me into buying additional insurance.
Their approach was unfriendly, manipulative, and borderline threatening. They deliberately created confusion and doubt about my existing coverage in an attempt to upsell unnecessary services. This kind of behavior is unprofessional and makes the car rental process stressful and unpleasant.
I will not rent from Avia Rent a Car again and strongly advise others to be cautious or choose a more reliable rental company.
June 26, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We would like to clarify that the insurance policy you purchased was arranged through the booking agency, not directly with Avia Rent a Car. As such, it qualifies as third-party insurance and does not eliminate the obligation to provide a security deposit at the time of vehicle collection.
As clearly stated on your booking voucher, when third-party insurance is selected, a deposit in the amount of the excess must be secured on a valid credit card. This condition forms part of the general rental terms and is applied consistently. Avia team
Very clean new car/ staff on collecting…
Very clean new car/ staff on collecting and returning were friendly and no fuss
July 8, 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
Amazing Cleaning Services Fee
The company first persuaded me into buying the cleaning services then they charged 150 Euro for cleaning the slight dirt (sea salt) on one chair. According to their terms published on official website, the cleaning penalty of 100 Euro applies only to extremely dirty situation. I wonder how sea salt stain on merely part of one chair falls into this definition. This is extremely absurd and the staff are not listening at all. Be aware of the tricks played by this company. They didn’t check or remind you of checking inside for dirt but ask you to pay AGAIN for cleaning any spotted dirt. They make you feel free of concerns when returning the car because you have paid for CLEANING SERVICES. There is nowhere you could find any description about “cleaning services” or “extremely dirty situation”. They just insist on what they consider and deduct the money from your deposit without any substantial reasons. SCAM!
July 7, 2025
Unprompted review
Reply from Avia Rent a car
You chose to purchase an optional cleaning service, which covers standard cleaning — not deep cleaning due to visible stains, such as sea salt damage on the seat upholstery. The vehicle was returned in a condition requiring specialized treatment, beyond what any routine cleaning would cover.
Our terms clearly state that a cleaning penalty applies in cases of excessive interior dirt or damage, and your case met that threshold. The €150 charge reflects the actual cost of professional cleaning services required to return the vehicle to rental condition.
We do not tolerate false claims or public defamation. All procedures were carried out according to the contract you signed. If you misinterpreted the cleaning coverage, that does not exempt you from responsibility.
We recommend you review the terms before making serious and incorrect accusations. Avia team
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