I am very satisfied with the service from Aviclaim. While the case took some time to resolve, I was impressed by their consistent communication. It made a significant difference knowing that my case w... See more
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When I first contacted them, they responded fast. Responses were human. After I had handed in all documents for my claim they were less responsive. My biggest issue swith them that it took around 10 m... See more
A connecting flight was delayed because of "local strike at airport" , therefore had to stay over one more night. Contacting airline customer services was very hard/ impossible. Airline stating tha... See more
Company replied
Although the process took 2 (!) years, along this period, the service of AviaClaim was very transparent and they kept updating once in a while about the actions taken in a very detailed manner. In my... See more
Company replied
Company details
Written by the company
Aviclaim helpt u als passagier bij het claimen van compensatie bij luchtvaartmaatschappijen na een vluchtvertraging, annulering, instapweigering door overboeking of een gemiste aansluitende vlucht. // Aviclaim hilft Ihnen als Fluggast, nach einer Flugverspätung, einer Annullierung, einer Nichtbeförderung aufgrund einer Überbuchung oder eines verpassten Anschlussfluges eine Entschädigung von den Fluggesellschaften zu fordern.
Contact info
Netherlands
- aviclaim.nl
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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Frequent updates and claim granted
I received regular information about the progress of my claim, and the claim was granted in the end.

Reply from Aviclaim
Aviclaim took the claim seriously
Aviclaim took the claim seriously. They coordinate process, request and collect all necessary documentation to proceed the claim. Well done!

Reply from Aviclaim
Aviclaim's service is excellent
I feel the whole process, from submitting the claim to payment was effortless. I was informed about the status multiple times and I didn't have to chase Aviclaim once for an update. I would definitely recommend Aviclaim.

Reply from Aviclaim
A connecting flight was delayed because…
A connecting flight was delayed because of "local strike at airport" , therefore had to stay over one more night. Contacting airline customer services was very hard/ impossible. Airline stating that "strikes" are not covered. Aviclaim managed to secure a proper refund.

Reply from Aviclaim
Aviclaim was transparent about what…
Aviclaim was transparent about what they were doing.
They kept me up-to-date, and most importantly, managed to win a case against an airline whose policy was to just ignore my and Aviclaim's mails in hopes of us giving up.

Reply from Aviclaim
Quick and easy
It was a great experience! The process was quick and hassle-free, and I received my compensation from KLM for my delayed and cancelled flight without any issues.

Reply from Aviclaim
Great help
We got great help and advise to get the money back that we were entitled to! Great that DAS and Aviclaim support you in winning from a big airline - something which is hard to do on your own.

Reply from Aviclaim
I am very satisfied with Aviclaim
I am very satisfied with Aviclaim's service. After submitting my claim, they filed a case against EasyJet because my flight was canceled 30 minutes before departure without a valid reason. Although such a procedure unfortunately takes a lot of time (in my case almost two years), Aviclaim ultimately won the case!
They persevered and really made sure I got what I was entitled to. The wait was well worth it. So, do you think you have a good case? Then I definitely recommend using Aviclaim. They take care of everything and go the extra mile.

Reply from Aviclaim
Very dissapointing service.
Very dissapointing service.
I have sent several emails without any type of answer.
I have had to directly call to Holland in order to insist for AVICLAIM to send me the money, that they have collected from RYANAIR several months before, and they did not pay it to me, this is tottally unacceptable.
I would never recommend AVICLAIM TO ANYONE.

Reply from Aviclaim
Easy and fast
Claim application was easy as well as follow-up. Fair commission, and swift payment, all closed out in less than 3 weeks!

Reply from Aviclaim
I definitely recommend for difficult airlines
They persisted in the claim no matter how unresponsive or unwilling the airline was. It was a lengthy process for me, but I was very pleasantly surprised to hear that they won the court case and got my refund about 2/3 years later. For this amount of effort, I find the fee very fair.

Reply from Aviclaim
Initially
Initially, we were not sure that we would get through this claim. However, Aviclaim has worked diligently & provided us constant feedback.
Aviclaim is a very good choice!
It was very easy to upload the information, get the process started and the rest of it was handled perfectly by Aviclaim. Overall, it took one month and a half for them to finish the case. Which doesn't ask for any effort of you, except wait. Would recommend!
Kept us well informed during the very…
Kept us well informed during the very long procedure
Responsive and reliable
Responsive, quick to get the flight delay compensatie. Reliable. Recommended
10/10 would recommend
Not much effort to submit a claim via them and I constantly received updates along the process
It has been a long process to make the…
It has been a long process to make the airline pay. Aviclaim understand the process and had the patience to work this through..
Very good service and outcome
Very good service and outcome. With clear, transparent update process and persistence I got a compensation from the airline that I deserved but refused intially. Recommended!
Good service, clear guidelines and delivered on expectations
Good service and clear guidelines. The no-cure-no-pay offering made is decidedly to go for this option. Avoclaim did a great job in filing a court case and cashing in our claim. Their fee is a fair ask for the work they put in.
Communication could be more frequent and their claim portal is sometimes can use a bit of an update in design and customer experience. But this is more a noce to have than a must.
Tjank you aviclaim for getting our money back.
Excellent service
Excellent handling of my case, great communication, and frequent updates. They won the case and got the airline to pay its dues.

Reply from Aviclaim
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