hi i wasnt aware that avid energy has changed, my smart meter says estimated bill ,and not showing what i have in credit , how can this be sorted ty
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Where do I begin? Moved into a property supplied by Avid so went with them. Requested twice for an account to be set up for me-it wasn’t. Requested top-up cards-they were never delivered. Switched awa... See more
Company replied
Aiden was so helpfull after being faced with a family emergnecy he was more than helpful amd extreamly professional. He was a littke ray kf sunshine ona very bad day. I cantbthank him enough for his... See more
Company replied
So had a couple of calls today with Aidan Doyle who is now managing my account. He's been incredibly helpful & has explained everything that has happened and even given us an extra £30 compensation fo... See more
Company replied
Company details
Information provided by various external sources
Your new Prepay Energy provider. At Avid Energy, we’ll help you manage your home energy, simply and easily. With our pre-pay smart meters and mobile app, you can find out how much energy you’re using in real time – helping you to save money. Plus, you can top up whenever and wherever you like
Contact info
Maple House, High Street, Potters Bar, EN6 5BS, Hertfordshire, United Kingdom
- avidenergy.co.uk
I decided to switch suppliers away from…
I decided to switch suppliers away from Avid. My switch date was today, and I have been informed by Avid that the advisor that called me last week from Avid to ask why I was switching has cancelled my switch to my new supplier. What right did this advisor have to do this when I said I still wanted to switch from Avid. Now I have run my credit down and I don't get paid for another 2 weeks so I am without credit. Absolutely shocking customer service!!!!!
January 31, 2019
Unprompted review
Reply from Avid Energy
Hi Charlotte,
I am really sorry you have had this experience. If you would like to discuss this issue with a member of our support desk please don't hesitate to contact us through Support@avidenergy.co.uk and we would be more than happy to investigate this issue for you.
Kind regards,
Morena
Brilliant customer service today from…
Brilliant customer service today from Ross Sutton,he sorted out what we needed straight away and was very polite when doing so, thank you Ross
January 29, 2019
Unprompted review
Reply from Avid Energy
Hell Jordi Ashleigh, thank you so much for you review; we are delighted to know you are happy with the service we provide.
Kind regards,
Morena
DO NOT USE THIS COMPANY!!!!
DO NOT USE THIS COMPANY!!!!! I top up every week with as much as £30 gas and £20 electric yet I’m constantly going into my emergency by the following week. I live in a 2 bed flat with a gas fire and gas central heating. There is only me and my 13 year old son. Because of how expensive this company is I’ve had to go out and buy blankets for us to use because I can’t afford to have the heating on!!!!!!!!
January 29, 2019
Unprompted review
Reply from Avid Energy
Hello Emma; we are sorry that you are unhappy with your usage. At Avid energy you pay for what you use and with our smart meters you can track your own usage using our mobile app. Our team would be happy to help you understand your usage. You can call our support team on 00443300226114 or if you email tp@avidenergy.co.uk we will contact you to discuss your spend.
Kind Regards,
Morena
Absolute scammers
Absolute scammers. I'm a genuine bloke Mrs and kid living in house topping up 65 quid a month for gas I turned it off today as we went out at 11.30am gpt back at 11pm and the has is out of credit??hmm nice try yet again avid you just robbed your customers AGAIN!!
January 29, 2019
Unprompted review
Reply from Avid Energy
Hi Gaz,
I am really sorry you have had this experience. If you would like to discuss this issue with a member of our support desk. Please don't hesitate to contact us through Support@avidenergy.co.uk and we would be more than happy to investigate this issue for you.
Kind regards,
Morena
Called today with a problem with my top…
Called today with a problem with my top up balance for my gas.aidan Doyle fixed me up in no time. I can't thank him enough for his fast and friendly service! Thanks again Aidan
January 28, 2019
Unprompted review
Reply from Avid Energy
Hi Toni, thanks so much for your kind review; we are delighted to know you are happy with our service
kind regards
Morena
Phoned customer services today spoke to…
Phoned customer services today spoke to Aidan Doyle very helpful, pleasant and sorted the problem quickly for me. Very happy he quickly resolved the issue.
January 28, 2019
Unprompted review
Reply from Avid Energy
Hi Marc, thanks for taking the time to write your review; we are happy to know you are enjoying the service so far;
Kind Regards
Morena
Brilliant friendly customer survice
Brilliant friendly customer survice, just a couple of details over the phone and the rest is done for you I can't wait to be switched and set up thank you avid energy.
January 28, 2019
Unprompted review
Reply from Avid Energy
Hi Charlotte,
thanks so much for your kind review. We are delighted to know you are enjoying the service so far.
Kind Regards,
Morena
Aiden was amazing helping me today with…
Aiden was amazing helping me today with a top up that hadn't worked thank you so much for your patience you are a credit to avid
January 27, 2019
Unprompted review
Reply from Avid Energy
Hello Louise Evie, thank you very much for your review, we are delighted to know you are happy with our service.
Kind regards, Morena
Aidan Doyle is a credit to avid
Aidan Doyle is a credit to avid , couldn't wish for a better representive very helpful nothing was too much for him and also he remembers who he has spoken to .Well done
January 27, 2019
Unprompted review
Reply from Avid Energy
Hi Maxine, thanks so much for taking the time to write your review, good to know you are happy with our service.
Kind regards,
Morena
Excellent service
I spoke with Alden Doyle today who was professional and lovely to talk to. He helped me immediately and had no issues. (I also love the irish accent lol) I've been with Avid for a wee while now and their customer service is the best yet. They all seem to be able to help you with anything not like other companies who pass you from one person to another and you don't get anywhere. Also it's very hard to understand them as your normally passed to the Philippines and although they are nice they don't understand you either. I have found Avid the cheapest yet and I hope it stays that way. Thank you all for all your help and have a nice day. Jennifer x
January 26, 2019
Unprompted review
Reply from Avid Energy
HI Jennifer, thanks so much for your positive review, we are happy to know you are happy with our service.
Kind regards,
Morena
I got into some difficulty because I…
I got into some difficulty because I topped up with the wrong card but Gemma O'reilly and Lizzie were very helpful and managed to get my gas on my meter within half an hour.They were both very helpful. Thank you Mr Bryan Heslin.
January 25, 2019
Unprompted review
Reply from Avid Energy
Hi Bryan, thanks so much for taking the time to write your review. We are delighted to know you are enjoying our service.
Kind regards,
Morena
Very helpful always willing to help
January 25, 2019
Unprompted review
Reply from Avid Energy
Hi Stephen, thanks so much for your review, glad to know you are happy with our service.
Kind regards,
Morena
Aiden was incredibly helpful
Aiden was incredibly helpful. So polite and respectful. Thank you for a brilliant service.
January 24, 2019
Unprompted review
Reply from Avid Energy
HI AJ, thanks very much for this positive review; good to know you are happy with our service.
kind regards,
Morena
Couldnot have been more helpful
January 23, 2019
Unprompted review
Reply from Avid Energy
Hello Angie, thanks very much for your review, we are delighted to know you are happy with our service;
kind regards,
Morena
Good sales pitch we very helpful
Good sales pitch we very helpful, we will see how the rest goes. :)
January 23, 2019
Unprompted review
Reply from Avid Energy
Hi Adrian, thanks for your review, good to know you are happy with our service;
kind regards,
Morena
Helpful staff
January 23, 2019
Unprompted review
Reply from Avid Energy
Hi Shelly, thanks for your review, good to know you are happy with our service;
Kind Regards,
Morena
Wen I called it was good services…good
Wen I called it was good services customer
January 23, 2019
Unprompted review
Reply from Avid Energy
Hi Jamal, thank you for your review & glad to know you are happy with our service;
Kind Regards,
Morena
Still ripping people of door to door
January 23, 2019
Unprompted review
Reply from Avid Energy
Hi,
I am really sorry you have had this experience. If you would like to discuss this issue with a member of our support desk. Please don't hesitate to contact us through Support@avidenergy.co.uk and we would be more than happy to investigate this issue for you.
Kind regards,
Morena
Phoned and talked to jj
Phoned and talked to jj, very helpful and only took a few minutes to switch. Thanks
January 23, 2019
Unprompted review
Reply from Avid Energy
Hi Martin, thank you for your review, it is good to know you are happy with the service we provide;
Kind Regards,
Morena
Brilliant .
Brilliant .. the customer adviser went through everthing that i needed to get set up thanks
January 23, 2019
Unprompted review
Reply from Avid Energy
Hello Lyndsey, thanks very much for your review and for letting us know you are happy with our service;
Kind Regards
Morena
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