hi i wasnt aware that avid energy has changed, my smart meter says estimated bill ,and not showing what i have in credit , how can this be sorted ty
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Where do I begin? Moved into a property supplied by Avid so went with them. Requested twice for an account to be set up for me-it wasn’t. Requested top-up cards-they were never delivered. Switched awa... See more
Company replied
Aiden was so helpfull after being faced with a family emergnecy he was more than helpful amd extreamly professional. He was a littke ray kf sunshine ona very bad day. I cantbthank him enough for his... See more
Company replied
So had a couple of calls today with Aidan Doyle who is now managing my account. He's been incredibly helpful & has explained everything that has happened and even given us an extra £30 compensation fo... See more
Company replied
Company details
Information provided by various external sources
Your new Prepay Energy provider. At Avid Energy, we’ll help you manage your home energy, simply and easily. With our pre-pay smart meters and mobile app, you can find out how much energy you’re using in real time – helping you to save money. Plus, you can top up whenever and wherever you like
Contact info
Maple House, High Street, Potters Bar, EN6 5BS, Hertfordshire, United Kingdom
- avidenergy.co.uk
I spoke to aiden and he was a great…
I spoke to aiden and he was a great help he was very afficent and helpful he sorted my problem out right away
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Catherine, thank you so much for taking the time to write your review; we are delighted to know you had a positive experience and that you enjoyed our service.
Kind regards,
Morena
I spoke to aidan he was brilliant
I spoke to aidan he was brilliant, very polite and got my query solved really quick :) x
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Shannon, thanks so much for taking the time to tell us about your experience. we are delighted to know you appreciated the service we provided;
Kind regards,
Morena
He was very friendly and helped me with…
He was very friendly and helped me with my reasons why I was ringing and he sorted the situation out very quickly and I am very happy with his customer service
February 6, 2019
Unprompted review
Reply from Avid Energy
Hi Melissa, thank you very much for taking the time to write your review;we are happy to know you found our service supportive and helpful;
kind regards,
Morena
Aidan was very helpful and patient…
Aidan was very helpful and patient resolved issue and told me where nearest paypoint was many thanks
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Robert, thank you very much for writing your review; we are delighted to know you found our service helpful.
Kind regards,
Morena
Phoned Avid Energy to get my welcome…
Phoned Avid Energy to get my welcome credit . Tanya was very helpful and friendly also not long waiting for call to Answer 👍🏻Weldone Avid Energy
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Linda, Thank you so much for taking the time to write your review and share your experience with us; we are delighted to know you had a positive experience and that you enjoyed the service our agent provided;
Kind regards,
Morena
Aidan was very helpful I thank you so…
Aidan was very helpful I thank you so much for your time & for your help your such a nice person I hope you enjoy the rest of your day / week and I thank you again for everything such a lovely gentlemen xx
February 6, 2019
Unprompted review
Reply from Avid Energy
Hi Christina, thank you very much for taking the time to write your review; we are happy to know you found our service very helpful;
kind regards,
Morena
Aidan was so helpful and very calm…
Aidan was so helpful and very calm really liked that way he explained if I ever have any problems with my account how to get help also very very generous with GREAT attitude we need more people like you AIDAN thank you very much keep it up x
February 5, 2019
Unprompted review
Reply from Avid Energy
Hello Nadia, thanks so much for taking the time to tell us about your experience. we are delighted to know you appreciated the service we provided;
Kind regards,
Morena
Aidan was very helpful and fast to…
Aidan was very helpful and fast to solve my problem i would like to thank him very much as i have 3 young children in my house and had been tryin to get through from yesterday
February 5, 2019
Unprompted review
Very Good Service
Aidan was very patient and helped resolve my issue. In the process he also taught me how to use my phone !! I greatly appreciated his "can do" approach as it wasn't straightforward.
February 5, 2019
Unprompted review
Reply from Avid Energy
HI Christine, thank you very much for taking the time to write your review;we are happy to know you found our service supportive and helpful;
kind regards,
Morena
I want to thank Alan and Ross for…
I want to thank Alan and Ross for helping me get my joining credit.
February 5, 2019
Unprompted review
Reply from Avid Energy
Hi Sonia, thanks very much for your review; we are delighted to know you had a positive experience with our agents and their support;
kind regards,
Morena
I would like to thank Lizzy for helping…
I would like to thank Lizzy for helping me through chat she sorted my accounts out she was great even when I lost signal a internet went off she managed to get back to thank you appreciate it .
February 4, 2019
Unprompted review
Reply from Avid Energy
Hello Vicky Clare, Thank you so much for taking the time to write your review; we are delighted to know you had a positive experience and that you enjoyed our service.
Kind regards,
Morena
lizzy
hello i want to thank lizzy from avid energy for helping me out with a problem using my gas card i was frustrated and almost crying so thankyou lizzy
February 4, 2019
Unprompted review
Reply from Avid Energy
Hi Annette; thanks you so much for your kind review. We are delighted to know you had a positive experience and you found our service very supportive.
Kind regards,
Morena
Brilliant service!!!
Brilliant service! Aiden helped me with everything I needed and I was completely satisfied with his service!
February 4, 2019
Unprompted review
Reply from Avid Energy
Hello Courtney; thanks you so much for taking the time to write your review and share your experience with us; we are delighted to know you are happy with our service;
Kind regards,
Morena
Reply from Avid Energy
Hello Joe, thanks so much for your review; thanks for taking the time to share your experience;
Kind regards,
Morena
Outstanding service received from aiden…
Outstanding service received from aiden Doyle (customer service rep ).very professional.phone manner excellent
February 4, 2019
Unprompted review
Reply from Avid Energy
Hello Stephen, thanks so much for your kind review; we are happy to know you had a great experience and are happy with our service;
Kind regards,
Morena
Nice down to earth customer service…
Nice down to earth customer service from aiden doyle (Y) utlr
February 4, 2019
Unprompted review
Reply from Avid Energy
Hello Maryon, thanks so much for your review; we are delighted to know you are happy with our services.
Kind regards,
Morena
Absolutely brilliant customer service Sarah Jane Walsh
I rang today as I have faced massive hardship with the past 2 months to see if avid could help in any way and all I can say is that the service I received from Sarah Jane Walsh was second to none she was brilliant she listened to what my problems were and applied £10 no problems no questions and it was prompt. Absolutely outstanding customer service and Avid should be proud to have customer service advisors like this. I’d like to say a massive thank you to Sarah Jane Walsh your service was impeccable.
February 1, 2019
Unprompted review
Reply from Avid Energy
Hi Leon,
Thank you very much for your review, we are happy to know that you have had a great experience with our Agent.
Kind Regards,
Aidan.
Aiden was very polite and hepfull
February 1, 2019
Unprompted review
Reply from Avid Energy
Hi Marie, thanks very much for your review; we are happy to know you are enjoying our service;
Kind regards,
Morena
Spoke to a lovely man named Ross today
Spoke to a lovely man named Ross today. Brilliant costumer service. Best person by far in the many times iv rang avid. Well done Ross.
January 31, 2019
Unprompted review
Reply from Avid Energy
Hi Lisa,
thanks very much for your kind review; we are delighted to know you are happy with the service we provide.
Kind Regards
Morena
The young man ross who took my call…
The young man ross who took my call today was very helpful. Spoke me through my queries very eloquently and was delightful
January 31, 2019
Unprompted review
Reply from Avid Energy
Hi Marie, thanks very much for your review; we are happy to know you are enjoying our service;
Kind regards,
Morena
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