hi i wasnt aware that avid energy has changed, my smart meter says estimated bill ,and not showing what i have in credit , how can this be sorted ty
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Where do I begin? Moved into a property supplied by Avid so went with them. Requested twice for an account to be set up for me-it wasn’t. Requested top-up cards-they were never delivered. Switched awa... See more
Company replied
Aiden was so helpfull after being faced with a family emergnecy he was more than helpful amd extreamly professional. He was a littke ray kf sunshine ona very bad day. I cantbthank him enough for his... See more
Company replied
So had a couple of calls today with Aidan Doyle who is now managing my account. He's been incredibly helpful & has explained everything that has happened and even given us an extra £30 compensation fo... See more
Company replied
Company details
Information provided by various external sources
Your new Prepay Energy provider. At Avid Energy, we’ll help you manage your home energy, simply and easily. With our pre-pay smart meters and mobile app, you can find out how much energy you’re using in real time – helping you to save money. Plus, you can top up whenever and wherever you like
Contact info
Maple House, High Street, Potters Bar, EN6 5BS, Hertfordshire, United Kingdom
- avidenergy.co.uk
Called Avid today and talked to Mathew…
Called Avid today and talked to Mathew Neiland who helped me with my query in a matter of minutes, so glad i changed to Avid
February 11, 2019
Unprompted review
Reply from Avid Energy
Hi Marie,
Always happy to help you out and thanks for the 5 stars :)
Sharon
Aidan was extremely helpful and patient…
Aidan was extremely helpful and patient and managed to fix my issue within a short time. I highly recommend Avid energy with staff as good as Aidan on the team.
-Rebecca
February 11, 2019
Unprompted review
Reply from Avid Energy
Thanks for your 5 star review Rebecca and glad we could help you today, we'll be sure to pass your feedback along to Aidan :)
Sharon
Had to contact them today ref a problem…
Had to contact them today ref a problem with my gas meter. Spoke to a lovely guy called AIden. He fixed my problem in minutes over the phone. No questions asked. Thanks avid and esp aiden
February 11, 2019
Unprompted review
Reply from Avid Energy
Thanks for the review Julie.
Glad we could help you out today :)
Sharon
Answered my call fast very helpful
February 11, 2019
Unprompted review
Reply from Avid Energy
Hi Peter,
Thanks for the feedback and for the 5 star review!
Sharon
I'm new to this company so can't really…
I'm new to this company so can't really comnent I just really do hope I'm not going to have any problem
February 11, 2019
Unprompted review
Reply from Avid Energy
Thanks Susan,
We're happy to have you as a customer and thanks for the 5 stars :)
Sharon
Very straight foreward easy to do…
Very straight foreward easy to do process
February 11, 2019
Unprompted review
Reply from Avid Energy
Thanks for the review Penny. We're delighted that you're happy with the service so far :)
Sharon
Reply from Avid Energy
Thanks for the feedback Natty!
Glad we could help, thanks for the 5 star review
Sharon
She was really helpful.1st class!!
She was really helpful! No problems.First class!!!
February 8, 2019
Unprompted review
Reply from Avid Energy
Hello Gladys, thank you so much for writing your review and share your experience with us;
we are delighted to know you had a positive experience, would you like to acknowledge the name of the agent who assisted you? we like to give positive feedback to our agents too;
Kind regards,
Morena
Lizzy helped me so much getting my…
Lizzy helped me so much getting my smart metres working since yesterday. Excellent customer service!!
February 8, 2019
Unprompted review
Reply from Avid Energy
Hello Danielle, thank you so much for writing your review and share your experience with us;
we are delighted to know you had a positive experience and that Lizzy was able to help you;
Kind regards,
Morena
Excellent customer service from Aiden
I called Avid Energy on Monday and spoke to Aiden ! I'm so glad I did too because before I picked up the telephone I was a nervous wreck but once of spoke to your Aiden after a few minutes he had calmed me down and reassured me that Avid Energy will help me and they did. Aiden is a top customer advisor working for a top Energy Company. Thankyou Avid Energy and Thankyou Aiden 👌👍
February 8, 2019
Unprompted review
Reply from Avid Energy
Thanks for your review Robbo!
We're glad we could help you out this week and thanks for your feedback about our agent :)
Sharon
Spoke to Aiden today with an issue
Spoke to Aiden today with an issue that was causing me considerable worry. Aiden dealt with the issue promptly, and completely put my mind at ease.
Very happy with the service received.
Thanks Aiden
Maria
February 8, 2019
Unprompted review
Reply from Avid Energy
Hello Maria,
thank you so much for sharing your experience with us and thank you for the 5 star review. We are delighted you found our service helpful & prompt and Aidan was happy to see your review coming in too!
Kind regards,
Morena
Spoke to Aiden
Spoke to Aiden, polite and helpful. No issues with the service given, excellent people skills and customer service. Much appreciated.
Kind regards
Dawn Keatley
February 8, 2019
Unprompted review
Reply from Avid Energy
Hello Dawn,
Thank you so much for writing your review and share your experience with us;
we are delighted to know you have had a positive experience and that our service met your expectations ;
Kind regards,
Morena
I had a little blip today .....
I had a little blip today after losing my gas supply. Not realising my credit had run out I called & spoke with Mathew Neiland who sorted out my problem & now I’m back to normal. One VERY friendly & helpful guy. Thanks again Mathew.
February 7, 2019
Unprompted review
Reply from Avid Energy
Hi Rod,
We're really glad we could help you out today and happy that you got your gas supply back!
Thanks for sharing your experience with our agent.
Sharon
Phoned up today and Aidan was very…
Phoned up today and Aidan was very helpful. Thanks again
February 7, 2019
Unprompted review
Reply from Avid Energy
Hello Leanne, thanks very much for writing your review; we are delighted to know you enjoyed our service;
kind regards,
Morena
Aidan from avid great help also chris
I spoke to aidan and he was a great help he was very afficent and helped get my problem sorted right away also spoke to Chris after and he was very polite and helpful
Great service and excellent staff , very efficient 10/10
February 7, 2019
Unprompted review
Reply from Avid Energy
Hello Sheena,
Thank you so much for writing your review and share your experience with us;
we are delighted to know you have had a positive experience and that you found our service helpful and supportive;
Kind regards,
Morena
Fast efficient service
Aidan has just dealt with my query fast and efficiently explained why I was having problems excellent service well done A****
February 7, 2019
Unprompted review
Reply from Avid Energy
Hello Sara,
Thank you very much for taking the time to write your kind review and share your experience with us;
we are delighted to know you have had a positive experience with our agent and that our service met your needs & expectations;
Kind regards,
Morena
Great service and excellent staff
Great service and excellent staff , very efficient and they are proactive
much better than the larger energy companies 10/10
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Mark,
Thank you very much for taking the time to write your kind review and share your experience with us;
we are pleased to know you enjoyed our service and that it met your expectations;
Kind regards,
Morena
Lizzy from avid energy
Lizzy from avid energy. Brilliant customer service. Quick and reliable and sorted my query efficiently
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Kelly,
Thank you very much for taking the time to write your kind review and share your experience with us;
we are delighted to know you have had a positive experience and that our service met your expectations;
Kind regards,
Morena
Just waiting to be switched to you…
Just waiting to be switched to you great advice over phone
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Dawn, thanks very much for putting trough your review; we are delighted to know you enjoyed our service;
kind regards,
Morena
Service is second to none
Service is second to none. The lady was pleasent helpfull. Got all the info and more. I am so pleased i went over to avid energy..
Happy customer 10/10
February 6, 2019
Unprompted review
Reply from Avid Energy
Hello Dennis, Thank you so much for writing your kind review and share your experience with us;
we are delighted to know you had a positive experience and that you found the service our agent provided very helpful;
Kind regards,
Morena
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.